The SOLOS model and its possibilities Developing competencies in the - PowerPoint PPT Presentation

The SOLOS model and its possibilities “Developing competencies in the logistical work process – A key to success” Brussels 14 September 2011 Karin Bockelmann □ Helmuth Gelletiuk □ Günter Fridrich

SOLOS = Solutions for Logistics Skills 1 What does the model look like? 2 What can we do with it?

Part 1 : What does SOLOS look like? � The aim � The structure � The actors � The methods

The aim of working with SOLOS: Raising competence for logistical work Understan ding logistics systems Understan ding logistics as a system Acting competen tly within logistical systems

The basis for competence learning: Structuring logistical work

Role and tasks of company management � The � The work work with with the the SOLOS SOLOS model model is is understood as a as a contribution contribution to to promote promote understood logistics sytems sytems competence competence, , organisation organisation logistics development and and personnel personnel development development in in development an integrated integrated way. way. an � The � The role role of of company company management management is is to to support the the appreciation appreciation of of workers workers and and their their support performance in performance in this this process process as well as as well as the the implementation of of the the results results of of the the learning learning implementation team. . team

Role and tasks of learning guides in the company Learning guides guides Learning � Are � Are contact contact persons persons for for in in- -comany comany problems problems and and questioons questioons (potential learning learning causes causes) ) (potential � Select � Select concrete concrete company company- -specific specific learning learning causes causes and and prepare the the learning learning session session prepare � Accompany � Accompany and and supervise supervise the the work work of a of a learning learning team team and and share the the responsibility responsibility of of learning learning processes processes and and results results with with share their team team their � Ensure � Ensure the the benefit benefit of of learning learning results results by by conveying conveying it it in in the the company, , especially especially at at management management level level company

Role and tasks of employees Employees understand understand, , accept accept and and realise realise that that Employees � Learning � Learning in in the the work work process process represents represents a a challenge challenge for for all persons persons involved involved all � Logistical � Logistical work work is is at at the the focus focus of of the the process process � They � They themselves themselves as well as as well as the the company company benefit benefit from from the structured structured development development of of their their competencies competencies the towards logistics logistics systems systems competence competence towards

Time frame and organisation of work within learning teams � The � The learning learning guide guide is is responsible responsible for for the the preparation preparation of of the work work in in learning learning teams teams in in terms terms of of content content and and the organisation. A . A learning learning team team ideally ideally consists consists of of seven seven organisation to nine nine members members. . to � The � The meetings meetings of of the the learning learning team team normally normally take take place place during working working hours hours and and should should not not exceed exceed the the time time during frame of 45 of 45 minutes minutes. . They They tend tend to to become become progressively progressively frame shorter with with more more experienced experienced participants participants. . Each Each shorter learning cause cause usually usually spans spans two two to to three three sessions sessions. . learning

Sustainability In order to achieve In order to achieve a a comprehensive comprehensive development development of of competencies, competencies , it it is is necessary necessary that that � Employees � Employees are are repeatedly repeatedly and and regularly regularly integrated integrated in in learning teams learning teams � Can � Can actively actively participate participate in in the the implementation implementation of of results results. .

The essentials: Matching of aim, structure, actors and method

The SOLOS instruments Criteria of of the the methods methods applied applied: : Criteria � Easy to � Easy to apply apply � Supporting � Supporting the the communication communication of of the the learning learning team team without without confining it it confining � Effective � Effective in in spite spite of a of a short short time time frame frame � Good � Good visualisation visualisation of of process process and and results results � Depiction � Depiction of of results results in a in a comprehensive comprehensive way way for for others others

The principle of SOLOS: Focus on three methods – no restrictions in the selection and processing of learning causes Three methods Three methods and and relating relating instruments instruments are are applied applied: : � The � The fish fish bone bone of of Ishikawa Ishikawa diagram diagram � A � A specific specific pictograph pictograph series series for for processes processes of of logistical logistical work work � The � The tree tree jigsaw jigsaw puzzle puzzle The methods The methods can can also also be be combined combined with with one one another another. .

The fish bone diagram Information Documentation Documentation Information Aim Aim Communication Cooperation ooperation Communication C The work work with with the the diagram diagram is is supported supported by by a a specific specific The question catalogue catalogue which which helps helps uncover uncover the the respective respective question situation. . situation

The pictographs Different pictographs pictographs – – a total of 13 a total of 13 – – enable enable the the depiction depiction of of the the Different work process process individual individual steps steps. . The The comparison comparison of of actual actual and and work target process process highlights highlights needs needs and potential and potential for for change change. . target

The tree jigsaw puzzle The jigsaw The jigsaw puzzle puzzle depicts depicts a a functioning functioning system system; ; it it consists consists of 28 of 28 parts and parts and enables enables the the depiction depiction of of the the actual actual ( (sub sub- -)system )system, , especially in order to especially in order to realise realise and and discuss discuss needs needs for for change change. .

Important for all three methods: Visualisation! The common characteristic of all three methods: They The common characteristic of all three methods: They support the work of the learning team through ‘ ‘images images’ ’ support the work of the learning team through which are jointly developed and worked on by the team. which are jointly developed and worked on by the team. � Fish bone diagram: Visualising connections between the � Fish bone diagram: Visualising connections between the fields of activity of logistical work fields of activity of logistical work � Pictographs: Depicting (sub � Pictographs: Depicting (sub- -)processes with different )processes with different degrees of detail degrees of detail � Jigsaw puzzle: Visualising positions of actors / groups as � Jigsaw puzzle: Visualising positions of actors / groups as well as structures / intefaces intefaces in a process in a process well as structures /

Part 2 : What can we do with SOLOS?

Examples of working with learning teams (1) Learning cause 1 Learning cause 1 Learning cause 2 cause 2 Learning Faulty Faulty labelling labelling of of shipments shipments Introduction and and breaking breaking- -in in of of new new Introduction workers in workers in the the hall hall Methods applied applied Methods Methods applied Methods applied Fish bone bone diagram diagram, , then then Fish Pictograph Pictograph pictographs pictographs Results Results Results Results Commented pictographs Commented pictographs of of the the process as an as an introduction introduction process IT- -based based solution solution and additional and additional IT organisational solution solution with with CEO CEO organisational