The New DANTE NO OC A Multiple Domain O A Multiple Domain O Ops Centre Ops Centre Toby Rodwell, DANTE NO OC Manager TF-NOC, Copenhagen, 3 3 May 2010 Creating the global research village
Agenda Agenda DANTE and GEANT DANTE Services Why a new NOC? NOC Organization NOC Organization Systems and Tools The Future Creating the global research village
DANTE, GEANT, etc DANTE UK-based not-for-profit compan ny Owned by European NRENs GN3 GN3 A network research and service es project delivered by a consortium of European NRENs and relate ed organizations Part of EU’s Framework Progra P t f EU’ F k P amme 7 (FP7) 7 (FP7) GEANT The pan-European backbone n network linking European and other NRENs Operated by DANTE as SA1 T3 3 of GN3 Creating the global research village
DANTE’s Multi(ple) Doma ain Services GEANT network EUMEDCONNECT2 E2ECU Creating the global research village
E2ECU End to End Coordination Unit Introduced in Feb 2007, as part of G GN2 Supports 3 multi-NREN private netw works LHCOPN (and LHCT1T2) LHCOPN (and LHCT1T2) DEISA IGTMD Provides a single point of contact fo or users/operators Notifies users/operators about plan ned and unplanned outages (reported or detected) Creating the global research village
Why a new NOC? A short history of DANTE A short history of DANTE EUROPAnet TEN-34 GEANT GEANT Creating the global research village
Why a new (in house) NO OC? More flexible Easier, quicker and cheaper to add or change NOC services Cheaper New NOC approximately half th New NOC approximately half th he cost of previous NOC he cost of previous NOC Creating the global research village
NOC Organization N OC Network Network Service Control Desk Centre Centre Creating the global research village
Service Desk (Tier 1 NOC) (Tier 1 NOC) Staffed 24/7 Staffed 24/7 Service Desk The first point of con ntact for all queries and notifications, creating tickets creating tickets Incident Management Incident det tection using ‘dashboard’ Creating the global research village
Magdalene NOC (Service Desk) (Service Desk) Creating the global research village
Network Control Centre (Tier 2 & 3 NOC) (Tier 2 & 3 NOC) 10 DANTE staff 1 manager, 1 sysadmin, 2 2 Tier3 engineers, 6 Tier2 engineers NCC staffed 0500-2100 (UK) , Mon-Fri 1 engineer On Call overni ght, and over the weekend I Incident Management Asses id t M t A ssing impact, conduct i i t d t investigations, organize repai irs Problem Management Tier 3 Problem Management Tier 3 3 and Ops 3 and Ops Change Control All configura ation changes in network equipment Creating the global research village
DANTE NOC Creating the global research village
Systems and Tools ‘Dashboard’ In-house development Displays correlated alarms Service Desk Express (SDE) ticket Service Desk Express (SDE) ticket system system Provided by Magdalene (custom mized for DANTE) E-mail notification and on-line a access Ops Database In-house MySQL/PHP CMDB Feeds data to SDE and E2EMO ON E2EMON End to End Monitoring GN2 developed application GN2 d l d li ti Creating the global research village
E2EMON and E2ECU E2E Monitoring Dashboard System System E2ECU T0 Centre T1 Centre NREN B GEAN NT NREN A MA/MP M MA/MP MA/MP LHCOPN Priva ate Circuit Creating the global research village
The Future Review and potential reorganization n of the E2ECU Automate simple tasks, virtual t teams for advanced support Operate advanced multi-domain se ervices AutoBHAN others AutoBHAN, others Enhance NOC systems to support n new networking technologies 40G, 100G Creating the global research village
Questions? Creating the global research village
Creating the global research village
Creating the global research village
Creating the global research village
DANTE Organization Genera al Manage Manage rs rs Partner Partner Finance Fi PR PR Ops O Tech T h Relations Ops NOC NEP SW Dev ( (Projects) Creating the global research village
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