The New DANTE NO OC A Multiple Domain O A Multiple Domain O Ops - - PowerPoint PPT Presentation

The New DANTE NO A Multiple Domain O A Multiple Domain O

Toby Rodwell, DANTE NO TF-NOC, Copenhagen, 3

OC Ops Centre Ops Centre

OC Manager 3 May 2010

Creating the global research village

Agenda Agenda

DANTE and GEANT DANTE Services Why a new NOC? NOC Organization NOC Organization Systems and Tools The Future

Creating the global research village

DANTE, GEANT, etc

DANTE UK-based not-for-profit compan Owned by European NRENs GN3 GN3 A network research and service

• f European NRENs and relate

P t f EU’ F k P Part of EU’s Framework Progra GEANT The pan-European backbone n NRENs Operated by DANTE as SA1 T3 ny es project delivered by a consortium ed organizations 7 (FP7) amme 7 (FP7) network linking European and other 3 of GN3

Creating the global research village

DANTE’s Multi(ple) Doma

GEANT network EUMEDCONNECT2 E2ECU

ain Services

Creating the global research village

E2ECU

End to End Coordination Unit Introduced in Feb 2007, as part of G Supports 3 multi-NREN private netw LHCOPN (and LHCT1T2) LHCOPN (and LHCT1T2) DEISA IGTMD Provides a single point of contact fo Notifies users/operators about plan (reported or detected) GN2 works

• r users/operators

ned and unplanned outages

Creating the global research village

Why a new NOC?

A short history of DANTE A short history of DANTE

EUROPAnet

TEN-34

GEANT GEANT

Creating the global research village

Why a new (in house) NO

More flexible Easier, quicker and cheaper to Cheaper New NOC approximately half th New NOC approximately half th

OC?

add or change NOC services he cost of previous NOC he cost of previous NOC

Creating the global research village

NOC Organization

N Service Desk OC Network Network Control Centre Centre

Creating the global research village

Service Desk (Tier 1 NOC) (Tier 1 NOC)

Staffed 24/7 Staffed 24/7 Service Desk The first point of con creating tickets creating tickets Incident Management Incident det ntact for all queries and notifications, tection using ‘dashboard’

Creating the global research village

Magdalene NOC (Service Desk) (Service Desk)

Creating the global research village

Network Control Centre (Tier 2 & 3 NOC) (Tier 2 & 3 NOC)

10 DANTE staff 1 manager, 1 sysadmin, 2 engineers NCC staffed 0500-2100 (UK) 1 engineer On Call overni I id t M t A Incident Management Asses investigations, organize repai Problem Management Tier 3 Problem Management Tier 3 Change Control All configura equipment 2 Tier3 engineers, 6 Tier2 , Mon-Fri ght, and over the weekend i i t d t ssing impact, conduct irs 3 and Ops 3 and Ops ation changes in network

Creating the global research village

DANTE NOC

Creating the global research village

Systems and Tools

‘Dashboard’ In-house development Displays correlated alarms Service Desk Express (SDE) ticket Service Desk Express (SDE) ticket Provided by Magdalene (custom E-mail notification and on-line a Ops Database In-house MySQL/PHP CMDB Feeds data to SDE and E2EMO E2EMON End to End Monitoring GN2 d l d li ti GN2 developed application system system mized for DANTE) access ON

Creating the global research village

E2EMON and E2ECU

Dashboard

E2ECU

T1 Centre NREN A

GEAN

LHCOPN Priva

M MA/MP E2E Monitoring System System

T0 Centre NREN B

NT

MA/MP

ate Circuit

MA/MP

Creating the global research village

The Future

Review and potential reorganization Automate simple tasks, virtual t Operate advanced multi-domain se AutoBHAN others AutoBHAN, others Enhance NOC systems to support n 40G, 100G n of the E2ECU teams for advanced support ervices new networking technologies

Creating the global research village

Questions?

Creating the global research village

Creating the global research village

Creating the global research village

Creating the global research village

DANTE Organization

Genera Manage Manage Fi PR O Finance PR Ops

NOC

( al rs rs Partner T h Partner Relations Tech Ops (Projects) NEP SW Dev

Creating the global research village