The Art of Hospitality Coffee & Donuts and Beyond .. 1 - - PowerPoint PPT Presentation
The Art of Hospitality Coffee & Donuts and Beyond .. 1 Welcoming and gracious God, whose love and compassion are boundless, place in us a desire to greet each person we meet with the same love, compassion, and respect we would show to
Coffee & Donuts and Beyond…..
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Welcoming and gracious God, whose love and compassion are boundless, place in us a desire to greet each person we meet with the same love, compassion, and respect we would show to you. Help us to see your face in every person, and to serve your people with dignity and care. Bless us as we seek to love as you loved, and serve as you served. We ask this through Jesus Christ, our Lord. Amen
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Hospitality at it’s core Best Business Practices from secular customer service experts Attention to Detail & Exceeding Expectations - why do these principles matter? Intentionality - the foundation of hospitality How all of this can be applied at your parish Welcoming & Community Building examples
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The friendly reception and treatment of guests or strangers. At its root, true hospitality is a spiritual discipline that reminds us of how we
received by Christ.
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Critical Precondition to Stewardship Continuous Responsibility of everyone
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Hospitality is the cornerstone for Disney Not duplicate but incorporate
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“Welcome Home” Mantra What can WE do for YOU? Honored guest Adopt same demeanor “What you have done to the least….”
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Sweat the small stuff Take pride Go Away Green & No See-um Gray In our parishes
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Traditions Balloons In our parishes “Magic Moments”
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Intentionality Become obsessed 1st time visitors
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Parking Attendants Ministry Tour of Parish Offices Community Needs Support Blessing of homes / cars Get Creative!!! Greeters/Hospitality Ministers at each mass New Member’s Reception Welcome table
“Welcome Wagon” Combination
Coffee/Donuts after Mass Parish Picnic Potluck dinners Parish Festival Scouts Parish sponsored sports programs Combination
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Thanksgiving Feast Ministries for specific ages/interests Fellowship meals Retreats Cafe ___________ Parish game / movie nights ASK!!!
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Be Our Guest Pay attention to detail Exceed expectations “Magic Moments” Intentionality
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rebuilt - The Story of a Catholic Parish by Michael White & Tom Corcoran Be Our Guest - Perfecting the art of customer service by the Disney Institute The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry by Robert Spector & Patrick D. McCarthy The Church Mouse: Leadership Lessons from the Magic Kingdom by Christopher W. Perry
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Best Practices in Parish Stewardship by Dr. Charles Zech Beyond the First Visit: The Complete Guide to Connecting Guests to Your Church by Gary L. McIntosh Stewardship: A Parish Handbook by C. Justin Clements Called to be Stewards: Bringing New Life to Catholic Parishes by Patrick McNamara Excellent Catholic Parishes: The Guide to Best Places and Practices by Paul Wilkes
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Stacey Settelmayer Director of Parish Stewardship & Liturgy Corpus Christi Catholic Church Aliso Viejo, Ca. staceysettelmayer@corpuschristialisoviejo.org Direct parish line: 949.297.8517