Tenants Consultative Committee 25 July 2019 Agenda 1. Minutes - - PowerPoint PPT Presentation

Tenants Consultative Committee

25 July 2019

Agenda

• 1. Minutes and matters arising
• 2. The Housing Strategy
• 3. The Capital Programme
• 4. Terms of Reference for the TCC
• 5. Feedback from CIH conference
• 6. Voids Standards
• 7. AOB

Draft Kensington and Chelsea Housing Strategy Update for Tenants’ Consultative Committee

25 July 2019

What is the draft Housing Strategy?

• The draft Housing Strategy brings together our plans for

Housing, including: – Our work with Council tenants and leaseholders to improve housing management services; – Our plans to deliver new homes and to encourage

• thers to build more genuinely affordable homes

– Our work with residents who are homeless or in housing need.

• It sets out our vision and priorities for Housing in K&C.
• We want to hear residents’ views on the draft strategy,

including those of our tenants.

Why a Housing Strategy now?

• Housing is central to the broader ambitions set out in the

new Council Plan.

• A safe, secure and affordable home is vital for ensuring

that all residents have the best possible chances in life, ‘narrowing the gap’ and promoting opportunities for all.

• Since Grenfell, we have been scrutinised and challenged

by Government, the media, our partners and, most importantly, our residents.

• We have made major changes to our housing services

but residents have challenged us to be exemplary.

• We need to bring our housing plans together in one place

and show how we will work across the whole Council.

What does this mean in practice?

We’re committing to six key priorities, which reflect what we’ve heard from residents over the past two years:

• 1. Supporting Grenfell survivors
• 2. Improving the safety, quality and security of housing
• 3. Increasing the supply of genuinely affordable housing
• 4. Putting residents at the heart of housing services
• 5. Supporting vulnerable residents
• 6. Tackling and preventing homelessness

This is a cross-Council strategy and it will be for the whole Council to deliver (including Planning, Environmental Health etc.)

Give me some examples!

• Investing over £300m in existing Council homes and

driving improvements in key areas, such as fire safety.

• Working with Council tenants and leaseholders in new

ways to ensure that services reflect their priorities.

• Delivering at least 600 new homes on Council homes, of

which at least 300 will be at social rent.

• Using planning policy to encourage developers to build

more genuinely affordable homes.

• Reviewing our work to tackle and prevent homelessness

for those at risk.

How can residents shape the strategy?

• We’ve published the strategy in draft form, to be

developed further with residents, partners, staff and other stakeholders.

• We are planning to publish a final version in the autumn,

with a detailed action plan.

• Residents can comment on the strategy on our website at

www.rbkc.gov.uk/housing-strategy until the end of September 2019.

• We are already working with residents on the detailed

plans and activities that sit underneath the strategy (e.g. Repairs policy, antisocial behaviour policy etc.)

How can the TCC help?

• We want to hear from tenants and leaseholders about:
• whether these priorities are the right ones
• what the Council should focus on, particularly in the

areas that are most relevant to them

• how the Council can engage more widely with

tenants and leaseholders on the strategy

• In particular, we want to hear ideas about how we can

involve tenants and leaseholders in shaping the final version of the strategy.

Questions?

Housing Management

Capital Programme

Stock Condition Survey

• £10m backlog in 2010
• £60m backlog in 2018 – will take a number of years to catch up
• Mostly building infrastructure issues such as windows, rooves, district

heating systems and lifts

• M&E survey currently underway
• Concrete survey to be issued shortly

Current Plan

Resources

• IT – efficient systems and processes
• People – setting the bar
• Supply Chain – the right contractors and consultants

Year 1 – 2019/20

• Adair and Hazelwood
• Silchester
• Fire doors
• FRA actions/installations
• Lifts

Supply Chain - Frameworks

• Contractors and Consultants
• Small to medium sized companies
• 60-75% of the programme over a four year period
• 25-30% projects procured on a stand alone basis and 10% in house

Resident Involvement

• Procurement panel
• Evaluation event
• Ongoing contract monitoring
• Early engagement on projects

CONSULTATION

• 25th June - 22nd July
• 17 Responses
• 9 from TCC members
• 8 from HOMES members

TCC Terms of Reference

What’s important to residents? What are the important issues that the TCC should be considering at meetings? Reviewing performance targets Ensuring strategic changes are being reflected on the ground Key issues Every day Housing Matters and Policies Adherence to the Residents Charter Future proofing of services Depreciation Policy for replacement of assets An improvement programme for estates Policies and procedures

What should the council be doing? What should be the council be doing to support the TCC?

Provide an online Forum Document to be disseminated early Be frank and open Ensure senior management are present Seek regular feedback Ensure meeting dates are publicised well in advance Organise and make sure all RAs and Compacts are viable Offer and pay for more RA rep training and briefing Ensure all RA reps are elected

What should residents be doing? What should residents be doing to support the TCC?

Become more participative Give positive and negative feedback

Residents associations will be entitled to send two delegates to TCC meetings, one of whom must be a tenant. Do you agree?

Most responses are with the two delegates Half support the tenant/leaseholder split, but acknowledge for many RAs this will not be feasible

Who should chair the TCC? Should this be a resident, or a councillor and a resident?

Mixed response – Resident, resident and councillor, councillor , senior officers and independent

• facilitator. Calls for efficient chairing.

How many residents should the HOMES group have at the TCC? 1+

Who should chair the HOMES group? Should this be a resident, or a councillor and a resident? Mix of responses- but clear majority for Councillor and resident.

Local Associations and compacts, to attend TCC should have an appropriate constitution; operate in an inclusive manner; hold at least 3 meetings and an AGM and make available minutes and annual accounts.

The majority agree.

Who should attend the Task and Finish Groups?

Anyone who wishes Max of two per estate/compact Majority agree 2 per RA and 2 from Homes.

Do you have other comments?

Joint action groups at local/ward level to break down silos More focus on case studies Staff to attend TCC and respond to residents concerns Frequency of meetings is very high, in addition to Local Housing Meeting and Task and Finish Groups See strategic issues sorted on the ground

Should minutes be a summary of the key issues or verbatim?

Most responses want meetings to be recorded verbatim for reference but the minutes to be a summary with action points.

Feedback from CIH 2019 conference Manchester 25-27 June 2019

• Held over 3 days
• Billed as Europe’s largest

Housing Festival

• Mixture of Keynote speeches,

best practice sessions and fringe events

• Exhibition with 400 stands
• Opportunities for networking –

and finding out what others in the sector are doing

Attended by:

• Nahid Ashby – Silchester RA
• Iain Smith – Pond House RA
• Samia Badani – Bramley House

RA

• Bernadette Fry – Staff Member
• Keith Benton (in his own capacity)

Topics covered

• Planning & Housing supply
• Homelessness
• Social care
• Affordability and universal credit
• Resident Engagement
• Addison Act (100 years of social housing)
• Fire Safety (Tower Blocks – Fringe session)
• Housing Design
• Healthy communities
• Attended some sessions together and some separately

Highlights

• Spending time together &

representing RBKC

• Fringe event on Tower

block fire safety

• Prime ministers

unannounced speech to conference

• Keynote speech from the

Regulator

The Noise App

Simplify Reporting And Investigation

Dream Bigger, Build faster

Innovative funding models for social housing

• Obtaining funds through section 106?
• Joint ventures
• Setting up housebuilding companies
• Examples:
• *Coldharbour Road, Croydon
• How do you responsibly and respectfully densify the suburbs, when the only land available consists of small infill sites that

are too awkward to attract traditional developers? Croydon’s answer was to do it themselves. It set up Brick by Brick, a private independent company, with the council acting as sole shareholder, to bring forward hundreds of little housing schemes, designed by a range of small and upcoming practices. Coldharbour Road, designed by young female architects vPPR is one such project, comprising eight shared-ownership homes on a tight backland garage site. The perceived mass of the development is broken down by pulling the facade in and out to form a playful profile, creating porches and terraces in the process.

• *Goldsmith Street, Norwich When a plan by local housing associations stalled after the 2008 financial crisis, Norwich City

council took the brave step of setting out to develop the site itself. Following an international architectural competition, London-based Mikhail Riches was selected, with a scheme that reinstates a terraced street pattern to an area that had been blighted by clumsy postwar planning. Due for completion next summer, it will be the UK’s largest ever Passivhaus development – a standard of energy efficiency that will see heating bills reduced to about £150 a year – providing 100 new light-flooded homes, 80% social housing and the rest for private sale, the first project in Norwich council’s new eco-homes

• programme. * The Guardian- https://www.theguardian.com/society/2017/feb/10/councils-innovative-projects-social-

housing

200 years since the Peterloo Massacre in 1819

Highlights of 2019 CIH Housing 25-27 June 2019

Tower Block Fire Safety & Tenant Involvement FireScape Pan-Safe Accessing Government Funding for Staff & Residents’ training Nationwide community grants for housing projects Low Voltage Solutions - Extreme Low Energy End Furniture Poverty Wilko Decorating Card Bed-Bug Detection Dogs for the RBKC bed-bug problem Water Rates (costs of lawyers for Councils, HA’s etc) Save Trafford Hall

Powerpoint slides are at cihhousing.com/conference-programme

Educational Value/Training & Planning

More choice of seminars, wider pool of knowledge, main/important exhibitors & suppliers are present in Manchester Only need 50% delegate/50% fringe/exhibition- free entry Must book places as soon as conference is announced to get availability and significant discounts on the main hotels and travel before delegate names and agenda are known Lobby CIH for conference discount Brighton Conference local to South East, cheaper Missing RBKC meetings, reschedule? for 23-25 June 20 Feedback to other staff & residents

How do we put residents in the driver’s seat?

TPAS Conference- Wednesday 10th July

…..Shaping positive change together …….

• 350 Delegates
• Tenants & Housing

Providers

• Key note speeches
• Fringe Events
• Workshops
• Networking

TPAS- 2019 Conference

• Telling our story

together

• Hearing but not

listening

• Tenant Engagement

– Are you up to it?

• From Strategy to

Reality – Making community engagement happen

Lettings Standards

Future Meetings Forward Plan

Meeting Items 10 September Annual Performance Report Resident Safety Update