Tenants Consultative Committee 29 May 2018 Agenda 6.30 Welcome - - PowerPoint PPT Presentation

Tenants’ Consultative Committee

29 May 2018

Agenda

6.30 Welcome and Introductions 6.35 Minutes and Matters Arising 6.45 Introduction to Traverse & next steps 7.15 Estate Improvements 7.30 Future of the Interim Group (IG) 7.45 Update on Local Meetings 8.00 Task and Finish groups 8.10 Future meetings 8.15 AOB

• Traverse (until recently called OPM)

is a small employee-owned company specialising in research, engagement, consultation and evaluation.

• Much of our work is with public

service providers and charities around the UK.

• We help organisations to

understand what the communities and people affected think about their projects and proposals.

• We are independent.

Introduction to Traverse

3

Following an open procurement process, Traverse has been asked to support the council and local residents to:

• consult on the future options for housing management services
• determine how residents should be engaged and consulted about

their housing, communities and quality of life So, our work should result in:

• A set of good practice examples highlighting approaches to

engagement and consultation from other places, and reflections on how these could work locally – including what residents tell us

• An analysis of the different options for housing management services –

including what residents tell us

• These will be presented in a report for the TCC and council and the
• ptions and approaches proposed can then be consulted on formally

What we have been asked to do

4

Central to our approach is the principle that this work has to be resident- led and co-designed with residents.

• As we gather information – from other areas, and from local residents

in K&C – we will work with a resident steering group (this could be the Interim Group which already exists) to share what we’re finding out and exploring what this means.

• Our role, therefore, is to give advice and support to the resident

steering group and council so that together we can:

• Come up with different options (about housing management

services and models of resident engagement)

• Reach out to as many residents as possible to explain these

different options and get their views and ideas about what could work locally

• When we report back, therefore, we won’t only be able to say ‘here’s

how they do things in other areas’, we can also say ‘and here are some ideas shaped by K&C residents through the engagement work we have done’.

Involving residents throughout

5

Key elements of our work

6

What Traverse will do and how we will involve the Steering Group in co-design Desk research into good practice (June- July)

• Traverse will gather info on housing management options and on different

engagement approaches from other areas, plus existing engagement in K&C

• This will include interviews with technical experts and practitioners from other

areas and mapping existing engagement channels (e.g. existing groups, meetings, events) in K&C – how well do these work and why?

• Traverse will share findings with the Steering Group and Council

Planning how we engage residents (June- July)

• Traverse will co-design our engagement approach with the Steering Group, i.e.

planning together how to take the options generated by the desk research out to residents, including:

• Agreeing an engagement plan – i.e. framing exactly what we want to put to

residents i.e. what ideas, what options, what questions

• Designing engagement tools and materials to give people different ways to

find out about the work and to contribute, organising events, website (?) etc. Engagement activity (Aug- Oct)

• Traverse will run a series of engagement opportunities as set out in the

engagement plan, including facilitating workshops, attending existing events, collecting views online etc. Analysis and reporting (Oct?)

• Traverse will pull together and analyse findings from across the engagement

work, discuss key messages with Steering group & Council and draft a report

ESTATE IMPROVEMENTS

• Combined budgets being approx. £75 per home
• Under 20 homes bidding process
• Over 20 homes nominated schemes then meet to

work through

• Surveyor/s being recruited to work with you on design

ESTATE IMPROVEMENTS

• Draft documents circulated – process & criteria
• One off bidding process for unallocated (approx. £400k).

Includes an assessment of previous allocations

• Ready to start now using this process
• We will need volunteers to assist in assessing bids

Future of the Interim Group –

IG member feedback

a positive experience:

• allowing them to feed into the TCC
• successfully recruit the resident engagement advisors.

The IG :

• is diverse in its makeup
• provides a link into the 'Homes’ group (street meeting)

Future of the Interim Group –

IG member feedback

IG capacity:

• has acquired positive skills and experience
• is well placed to oversee the resident engagement

work with advisors IG needs to:

• review its terms of reference
• open up its membership

All subject to TCC agreement.

UPDATE ON LOCAL MEETINGS

• 3 Meetings taken place so far (Nottingdale, Portobello & North

Kensington)

• 30 May – Kensal

5 June – Lancaster West 6 June – Worlds End 20 June – Brimpton 27 June – Chelsea

• Performance report, Service Improvement Plans & Updates

UPDATE ON LOCAL MEETINGS

• Clear performance report needs changing
• Action points and minutes need circulating quicker
• Future update on/position statements needed in advance
• Timescales for meetings need to be shortened
• Scope for local guests/issues

RESIDENT INVOLVEMENT GROUPS UPDATE 51 volunteers

• Estate Services/Management – Most Popular
• Workforce Development/culture – Second Most Popular
• Major Works Procurement – Least Popular

Enough volunteers to allocate everyone to one group

RESIDENT INVOLVEMENT GROUPS UPDATE

• Average group = 6 members
• If everyone goes to two Groups Average = 12 members
• Kick Start first groups June with Initial Scoping Meetings – phased
• ver the summer
• Envisage usually monthly meetings - Length of time and commitment

dependent on group.

• Some ongoing groups would need a specific team – e.g. Editorial

Group

WHAT WE NEED VIEWS ON

• Select 2 groups for all volunteers? more? less?
• A balanced mix of residents on groups
• Could start with wider focus group for scoping and timeframe –

help residents decide

• Monitoring of Traverse – allow original TCC Group to continue

to complete work started

• Agree format of feedback – Scrutiny report
• Anything else?

Future Meetings Monday 25 June Monday 16 July Monday 10 September Monday 8 October