Telemedicine Application Training Doxy.me Instructions - - PowerPoint PPT Presentation
Rutgers RWJMS Telemedicine Application Training Doxy.me Instructions RWJBarnabas-Rutgers Medical Group Background In wake of the recent Coronavirus pandemic and subsequent CMS regulatory changes related to Telemedicine, RWJMS has deployed
RWJBarnabas-Rutgers Medical Group
RWJBarnabas-Rutgers Medical Group
changes related to Telemedicine, RWJMS has deployed a new Telemedicine application.
by Coronavirus pandemic and rescheduled routine office visits.
RWJBarnabas-Rutgers Medical Group
The doxy.me Dashboard provides instant access to multiple tools. Tools Include:
Doxy.me is a Telemedicine telecommunications technology platform that provides real-time health care to patients at a distance. It can be used from Computers, Tablets and Phones.
RWJBarnabas-Rutgers Medical Group Front Desk enters patient’s email addresses into CB/IDX Physicians register for program. Telehealth team creates accounts in Doxy.me Telehealth sends unique URL to front desk so that they can begin scheduling sessions
Front desk schedules session with patient (using physician’s unique URL)
RWJBarnabas-Rutgers Medical Group Physician enters virtual waiting room Patient describes reason for visit Secure video conference session between Physician and Patient Physician documents session in Centricity,
and/or prescribes medications
RWJBarnabas-Rutgers Medical Group
RWJBarnabas-Rutgers Medical Group
On your Home screen
see “Patient Queue”. Your Patient Queue will let you know if someone is in your waiting room.
Patient Queue: https://help.doxy.me/en/articles/2426546-patient-queue-overview
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Before you add the patient to your room you can check to see if they have their mic and video enabled by clicking on the three (3) dots next to their name. From the pop-up window you can also see what device, location, and system they are on.
RWJBarnabas-Rutgers Medical Group
When you put the curser over the patient you will get the option to “Start Call”. Click “Start Call” and the patient will be connected to your room.
Start a call: https://help.doxy.me/en/articles/668463-how-to-start-a-call-with-your-patient
RWJBarnabas-Rutgers Medical Group
You can use the Photo Capture feature to capture images and saves those images to your computer.
Photo Capture Instructions/Video: https://help.doxy.me/en/articles/95903-take-a-picture-of-your-patient
RWJBarnabas-Rutgers Medical Group
Physicians can use the Group call feature to add residents and fellows to sessions. Note, this is the similar to adding translators and interpreters
Group Call Instructions/Video : https://help.doxy.me/en/articles/95902-add-additional-participants-to-a-call
RWJBarnabas-Rutgers Medical Group
You can place patients on hold in order to discuss
patients are temporarily placed back into the waiting room until you are ready to resume session.
On Hold Instructions/Video : https://help.doxy.me/en/articles/3826898-on-hold-send-patient-back-to-waiting-room
RWJBarnabas-Rutgers Medical Group
You can use screen share to display labs with patients or request a patient’s screen to view referrals and
documents
Screenshare Instructions/Video : https://help.doxy.me/en/articles/95901-share-your-screen-with-your-patient
RWJBarnabas-Rutgers Medical Group
You can exchange documents with anyone by clicking
Transfer button and dragging files to area.
File Transfer Instructions/Video : https://help.doxy.me/en/articles/95900-file-transfer-send-a-file-to-your-patient
RWJBarnabas-Rutgers Medical Group
You can receive files from patients by clicking on the Request File from Patient button and have patient upload file.
File Transfer Instructions/Video : https://help.doxy.me/en/articles/2438143-file-transfer-receive-a-file- from-your-patient
RWJBarnabas-Rutgers Medical Group
When ready to end the call select the red phone icon. Once pressed the session will end for all individuals in your session.
RWJBarnabas-Rutgers Medical Group
– Away from busy corridors, parking lots, restrooms, etc – Noises can be picked up by microphones
– Dependent on encounter type
– An uncluttered background improves camera function and view at remote site
RWJBarnabas-Rutgers Medical Group
RWJBarnabas-Rutgers Medical Group
– White lab coat – Name badge visible – Stethoscope around neck
– Treat as in-person, don’t leave patient in “waiting room” too long
– Free of excess documents, equipment, wires, etc
– Always review medical record before encounter – Review survey feedback from patients
– Look at camera, not at patient to establish proper eye contact
RWJBarnabas-Rutgers Medical Group
Doxy.me
https://www.youtube.com/watch?v=k0lEhH7YOm4&t= 54s
https://www.youtube.com/watch?v=CmlNbWgUeJc
https://help.doxy.me/en/collections/1359402-troubleshooting
Informative video on how a PCP uses telehealth
(for routine visits, Covid screening, ideas on documenting physical exam)
https://www.youtube.com/watch?v=k0lEhH7YOm4&t=54s
RWJBarnabas-Rutgers Medical Group
Ongoing Support:
– Ruben Nanez or Brian Reid at