Sunshine Line (Human Services Transportation) Services Overview - - PowerPoint PPT Presentation

Services Overview

Sunshine Line provides non-sponsored transportation services for the transportation disadvantaged of Hillsborough County. There are two main services:

• Door-To-Door service
• Bus Pass program
• HART and HARTPlus bus passes for those who

can use the local transit system but cannot pay the fare

Sunshine Line

(Human Services Transportation)

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• County Human Service Departments and other Departments
• Aging Service—Senior Nutrition Program, Adult Daycare, and Events
• Healthcare Services—door-to-door and bus passes for those who have no

transportation and are on the health Care plan, Healthy Living, or Intensive Care Program (DACCO)

• Homeless Services—Homeless Crisis Intervention Transportation
• Head Start, Social Services, Fire Rescue, Affordable Housing, etc.
• Coordination contract management as required by 41-2 FAC for 14 agencies
• Coordination of services with multiple local non-profit organizations
• Group trip coordination with over 30 senior housing facilities
• Information referrals to other appropriate transportation resources

Co Coor

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dinated not ed not Dupl uplicated ed

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• Mass Transit
• HARTPlus—ADA

Complimentary Service

• Serves the General Population
• 250 sq Mile Service Area
• Serves 52% of the Population
• Very Structured and Highly

Regulated

• Human Service Transportation
• Serves a Specific Population
• 1,050 sq Mile Service Area
• Serves the Other 48% of the

Population (unduplicated)

• Flexible and Moderately

Regulated

Collaboration

• Bus Pass Program
• Shared Board and Committee

members

• Collaborated Training
• Emergency/Disaster Response
• Customer Service Managers

Engaged

• Great Working Relationship as

Transportation Professionals

Our ur Value t e to

• Hillsbor

boroug

• ugh Coun

County

• 379,500 door-to-door and bus pass trips for over 2,700 unduplicated

customers to local businesses & retailers for groceries and other necessities in FY19

• Provide access to social & recreational activities throughout the county
• In FY19, provided over 6,800 social and recreational trips for senior

housing residents, foster children (New Life Village) and other groups

• 99% of survey respondents reported that Sunshine Line improves their

independence and quality of life

• Provided over 40,770 trips to job training and employment for over 700

unduplicated customers in FY19 of which 220 had a disability

• Enable residents to access medical care including, dialysis, cancer

treatment, mental health and drug treatment, contributing to overall health improvements and the ability to participate in daily activities

• Evacuate to special needs shelters during declared emergencies
• Transported the homeless to and from cold weather shelters 21 times

in FY 19 4

Key Su Sustainability & & Per erformance ce M Metrics cs

• Overall client satisfaction with Sunshine Line’s services is 99% and on-time

performance is 92.3%

• Sunshine Line served over 5,900 residents with no other means of

transportation by providing 171,195 door-to-door trips and 28,917 HART bus passes which provided an additional 529,862 trips in FY19.

• The average cost per one-way door-to-door trip for the first three quarters of

FY19 was $38.06 including personnel, operating, capital replacement and allocated indirect costs and the average annual cost for each door-to-door customer was $1,870

• Return on investment is $5.07 for every $1 spent on transportation

disadvantaged transportation for medical or nutrition services. Based on the fact that prevention costs are significantly less than acute or long term care.

“Hillsborough County Transportation Disadvantaged Services: FY 15-16 Return on Investment Update” – Hillsborough County Metropolitan Planning Organization “Florida Transportation Disadvantaged Services: Return on Investment Study” -- March 2008 the Marketing Institute -- Florida State University College of Business

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Su Succe cess St Story

Improving quality of life and independence for our citizens!

Patricia-71 years old

• Had a career and was not able to return to work due to a medical issue
• Had no means to get to and from medical appointments
• Ended up hospitalized
• Referred to Sunshine Line by the hospital social worker
• Quality of life was significantly improved with Sunshine Line service

Robert-85 year old veteran with a disability

• Practicing Psychologist for 50 years
• Unable to work due to a head injury
• Was homebound
• Referred to Sunshine Line by his niece
• Regained independence through Sunshine Line

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