Spring Meeting of the Advisory Council April 18, 2019 1247 Kilborn - - PDF document

Spring Meeting of the Advisory Council April 18, 2019 1247 Kilborn Place MEETING OBJECTIVES

• To receive updates on present and future Compassionate Ottawa (CO) activities.
• To provide input and advice to the Board of Directors on current and emerging issues.

CHAIR’S WELCOME AND OVERVIEW OF STRUCTURE, ROLE OF ADVISORY COUNCIL AND IMPORTANT AREAS OF FOCUS The Chair provided an overview of the structure of CO (Appendix 3), explaining how it has developed as CO has grown as an organization. Some highlights:

• CO has become a legal entity with 9 Directors sitting on the Board.
• The Champions Circle has been renamed to the Advisory Council.
• A job description has been created for the hiring of a full-time Program Coordinator. This

position is to support the volunteers; the volunteers will still be the ones driving CO.

• The HELP Ottawa project’s governance structure is that of a steering committee; CO has

two seats on it. Carleton is managing the finances. The principal investigator is making sure that CO is continually involved with the project. To disseminate this project, HELP Ottawa must raise $40,000; CO needs a team to work on this.

• A proposal has been created to outline a 3-year initiative with The Ottawa Hospital (TOH)

to hire a full-time community-based liaison with the goal to build capacity between TOH’s health-based services and supports for the community.

• CO has had a contribution to its operations of $50,000 as well as $65,000 for three years;

CO has also had a contribution of $2,000 from the Arbor Memorial Foundation to the Schools Project. UPDATES ON PROGRAM AND OPERATIONAL PRIORITIES Representatives of each priority area presented challenges that their groups are facing and what they have planned for the future. To read about the groups’ past activities, please view the deck in Appendix 4. Faith

• Challenge: how to move to make connections and build relationships of trust with the

faith communities.

• This group needs more volunteers.

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Schools

• Challenge: Developing materials in both English and French, and the dissemination of
• materials. Also, what are the next steps?
• This group needs more volunteers—especially French-speaking volunteers.

Conversations and ACP

• Challenge: finding the balance between allowing space for conversations and providing
• information. Facilitators always have to be infinitely flexible at workshops.
• A priority is continuing to support facilitators so that they are comfortable. The

Facilitator’s Guide that was developed will continue to evolve, and a training session will be organized in the coming months. Workplace

• Challenge: most workplaces have been doing different work in this area. The Workplace

team needs more doors opened so that they can be welcomed in. Communications

• The Communications team has submitted a proposal to the Algonquin College Social

Media Lab to increase CO’s social media presence.

• Challenge: this team needs more volunteers, preferably those who have skills in social

media adaptation, brand management and web-based communication strategies.

• Challenge: more of the materials and content need to be developed in French.

Evaluation

• Working with the two PhD students from uOttawa, a survey of past ACP workshop

participants has been done. The results indicate that a majority of people have begun talking about and planning their advance care plans.

• This group has offered to develop a logic model and measurable outcomes for other CO

teams. 3-year plan and staffing

• Once confirmation is given by OCF, a job posting for the Program Coordinator will be put
• ut. The AC members are asked to circulate it within their networks.
• Challenge: to make sure that CO does not lose its roots in volunteer engagement by hiring

a full-time person.

• CO is looking to participate in large public speaking opportunities to engage the

community (libraries, art communities, etc). HELP Ottawa

• Interviews are being conducted to hire their Senior Research Project Manager; the

position will ideally be filled by early June.

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• Challenge/goal: to maintain a sense of cultural humility in all sites.
• Sites should be confirmed in June. They will hire site staff in the Fall.

Canadian Frailty Network (CFN)

• This proposal is moving ahead, but there is more work to do. This group needs at least
• ne volunteer for each of the major initiatives: digital stories, book chats, and

Compassionate Ottawa story. Finance

• CO is ahead of where it was projected to be, with 30k in the bank. CO has confirmed

money for its operation for the next 3 years.

• Challenge: CO needs to be focusing on fundraising. This requires developing a plan, which

requires more volunteers. TABLE DISCUSSION GROUPS AC members were asked to join discussion groups and brainstorm the questions provided. The discussion questions and full discussion notes can be found in Appendix 5. Partnership development CO needs to find new partners and should draw inspiration from other groups across Canada and what they have done. Some ideas include the Council on Aging, CARP, NAFR, but also more local organizations, such as gyms, community centres, retirement communities, as well as women’s and disabilities networks. As many people as possible should be represented. When approaching these groups, it is important to do so with humility and curiosity. A focus should be the commonalities between CO and the group, as well as to share the collective impacts of our stories. Additionally, CO members need to keep up with their passion. Volunteer development When seeking new volunteers, AC members should go into settings that already have an interest in that initiative topic. For example, volunteers for the Faith initiative should be sought

• ut in faith communities. A key group of potential volunteers is recently retired people who still

have energy and want to do something different. Incoming volunteers need specific job descriptions and clarity of what’s expected of them now and going forward. As well, they need ongoing personal support, which the future Program Coordinator will do. It is imperative to keep our activities social, interesting, and fun.

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Financial sustainability CO has successfully achieved funding for the next three years of operation, but it is necessary to stay prudent. Sponsorships from private sector organizations could be sought out, though these do require work to maintain a mutually beneficial partnership. CO should continue to bring awareness to the need for social change surrounding dying, death, loss and grief, to build a business case as a “public good” which could lead to public funding. Social enterprise is inevitable; CO will have to seek its own charitable status eventually. There are many law firms out there that would take CO on. The Board needs to develop policies surrounding approaching potential sponsors. Communications The objectives of this work need to be very clear. Communications strategies have to target these objectives, which will then allow CO to target its audiences. CO should approach local communications/advertising firms that would be willing to take it on. CO should also find and disseminate stories, as these are powerful tools. Post-secondary students would be useful to help with developing CO’s social media presence. Schools CO should target outreach to retired teachers (both anglophone and francophone). There is an urgent need for francophones on this team. As well, CO could identify leaders in the education community, including student leaders, and conduct forums or brainstorming sessions to determine the needs of the education community. Engaging the Francophone Community It is critical that our program coordinator is fluently bilingual. As well, CO needs to encourage more francophone volunteers, which will allow access into the francophone

• community. CO could hold a forum to meet with leaders in the francophone community

and discuss their priorities. Engaging the francophone community is a horizontal matter—that is, it goes through all of CO’s other priority areas as well. GUEST SPEAKER: WENDY MUCKLE; EXECUTIVE DIRECTOR, OTTAWA INNER CITY HEALTH The slide deck can be found in Appendix 6. MEETING ADJOURNED

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Appendix 1: List of attendees Spring Meeting Guestlist April 18, 2019 Advisory Council Members (*Also a facilitator) Advisory Council Members Regrets Guests Doug Angus Charles Barrett Amy Boudreau Nick Busing Sharon Carstairs Erica Claus* John Cosgrove Martha Fair Indu Gambhir* Louise Hanvey* Jackie Holzman* Mary Lou Kelley Joanne Lefebvre* Jane MacDonald Cal Martell Jack McCarthy* Barb McInnes Masoud Nematollahi Jim Nininger Monica Patten* Carol Seaby* Norman Tape* Diletta Toneatti* Claudia Chowaniec* Robert Cushman Mac Evans* Barb Hogberg Onno Kremers Peter Jon Mitchell Jean-Pierre Soublière Arne Stinchcombe Lynn Stoudt Lisa Sullivan Bonnie Tompkins Catherine Van Vliet Paul Adams Ian Arnold Lewis Auerbach Tim Brodhead Jen Crawford Pamela Grassau Suzanne Halpenny John Laframboise Kristen Mikkelsen Wendy Muckle Nadine Valk CO ACP Facilitator CO ACP Facil. Regrets Staff Rick Baker Sheryl Bennett-Wilson Tara Cohen Linda Hay Gisele Microys David Millen Leslie McDiarmid Michael Namer Carole Bouchard Paula Campbell

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Appendix 2: Meeting evaluation summary (pp. 6-7)

• 1. Please indicate which option best describes your role in this meeting:
• CO Advisory Council member – 13 participants
• CO Advance Care Planning Facilitator – 5 participants
• Guest – 4 participants
• 2. On a scale of 1-10, how well did we meet the objectives of today’s meeting (1 = did not

meet at all; 10 = met completely)

• Score of 10 – 9 participants
• Score of 9 – 9 participants
• Score of 8 – 2 participants
• 3. What more do you need to know about CO and its plans?
• Communication updates are appreciated, as sent out regularly between meetings
• Role of the paid staff person
• Looking forward to hearing about next steps
• How we can integrate horizontally with issues such as francophone engagement,

marginal communities and diverse cultural groups

• I need to give more thought on how I may make a contribution from afar
• The format of this was good
• Strategies for longer term partnerships
• The summaries of all the activities were very well done. I appreciated that the

presenters didn’t just repeat what had already been sent out in advance

• Continue update meetings with presentations on challenging situations
• Updates were very well presented – lots of good info
• Regular updates are helpful
• I’d like to have a somewhat more concrete sense of what individual volunteers are

doing, as well as current outcomes and future outcomes

• Nothing more
• Just want to be involved
• 4. What would you like to see at future events?
• Invite key industry leaders
• Update on each of the major thrusts or impacts that should be communicated

widely

• Guest speakers – Wendy was great and really informative
• More guest speakers – Wendy was wonderful – such a wonderful speaker –

compassion/passion

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• I think Wendy’s presentation was fabulous and I particularly appreciated the look

at the connection between CO + inner city health

• I think using this format in the future would be really helpful
• More eye-opening talks by experts
• I really liked the guest speaker and learning more about our similar topics of

interest

• Also enjoyed break out groups to support working areas of interest
• Continue inviting us to make contributions to conversations, planning and

activities

• More opportunity for discussion of each initiative – the format was great
• Invite eye-opening speakers like Ms. Muckle
• Partnership presentations, client stories
• More of the same. Everyone is pleased to help answer some of the challenges CO

is facing. Our time was well used.

• More presentations from people like Wendy Muckle
• Very well covered already
• Focus on an overall evaluation of CO
• Stories – real happenings which will help us learn from every area – health care,

schools, faith groups, etc.

• 5. Additional comments:
• Well organized. Thanks for the advance material sent before the meeting
• Very well-organized meeting. Thank you
• Excellent venue – easy to get to, good parking. Well done!
• Great format – interactive session. Focused and dynamic discussion – great info
• n organization – very inspiring
• Well done planning team!
• Thank you. It was a very valuable session
• I would like email addresses of advisory council members to communicate and

share ideas. Is that possible?

• Keep up the good work
• Thank you for including Wendy Muckle. We need to hear about what is happening
• n the ground in Ottawa. It’s largely hidden
• Session was well organized. Good venue – good participation
• Was eye-opening about various needs in community
• Well done

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Compassionate Ottawa Teams

*Community Member

April 11, 2019

Conversations and ACP Leadership Monica Patten (Lead) Erica Claus Louise Hanvey Jackie Holzman Jack McCarthy Gigi Microys Norm Tape Workplace Lynn Stoudt (Lead) Charles Barrett Claudia Chowaniec Jackie Holzman Jean-Pierre Soublière Schools Carole Bouchard (Lead) Joanne Lefebvre Annie Giroux* Communications Jim Nininger (Lead) Carole Bouchard Paula Campbell Evaluation Nick Busing (Lead) Doug Angus Charles Barrett Amy Boudreau Martha Fair Louise Hanvey Monica Patten JP Soublière Bonnie Tompkins Julia Guerra** Victoria Edwards** **uOttawa PhD Student Faith Charles Barrett (Lead) Jim Nininger Monica Patten Norm Tape Stephen Giles* Alcris Limongi* Patricia Marsen-Dole* Hilary Murray* HELP Ottawa Steering Committee Charles Barrett (Lead) Jack McCarthy Pam Grassau (PI) Mary Lou Kelley (External advisor) Ian Arnold (Foundation member) Conversations and ACP Facilitators Monica Patten (Lead) Rick Baker Sheryl Bennett-Wilson Claudia Chowaniec Erica Claus Tara Cohen Mac Evans Indu Gambhir Louise Hanvey Linda Hay Jackie Holzman Joanne Lefebvre Jack McCarthy Gigi Microys Michael Namer Norm Tape Diletta Toneatti Carol Seaby David Millen Leslie McDiarmid Jim Nininger (Chair) Jackie Holzman (Vice-Chair) Monica Patten (Secretary) Charles Barrett (Treasurer) Nick Busing Louise Hanvey Jack McCarthy Carol Seaby Jean-Pierre Soublière

Funded Projects Board of Directors Program Areas Operational Areas

Appendix 3 (pp 8-9)

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*And Members of the Corporation

April 11, 2019 Board of Directors* Outcare Foundation Program Coordinator Administrative Assistant Advisory Council Board Framework

• Fiduciary
• Strategic
• Generative

Compassionate Ottawa Structure

Programs Operations Priorities

• Conversations and ACP
• Workplaces
• Faith Communities
• Schools

Funded Projects

• HELP Ottawa
• CFN
• TOH

Current

• Communications
• Evaluation

Proposed

• French Language Services
• Volunteer Engagement
• Financial Sustainability
• Partner Organizations
• HELP Dissemination
• Environmental Scanning

Financial Framework

• Annual Financial

Performance

• Three-year Financial

Plan

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COMPASSIONATE OTTAWA OTTAWA, UNE COLLECTIVITÉ COMPATISSANTE COMPASSIONATE OTTAWA OTTAWA, UNE COLLECTIVITÉ COMPATISSANTE

Spring Meeting of the Advisory Council

1247 Kilborn Place April 18, 2019

Appendix 4 (pp 10-20)

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Faith

Recent and planned activities include:

• Dialogues with Pastoral Care Teams; introductory presentations;

ACP Workshops.

• Events held /scheduled at Orleans United; Emmanuel United;

Dominion Chalmers; Riverside United; St. Matthews Anglican; Parkdale United Church.

• Discussions on selection of HELP faith community sites.
• Dialogue at Good Companions Seniors Centre on partnerships

between faith communities and social agencies to support frail seniors.

• Exploration of partnerships with Ottawa Pastoral care Training

Program and Ottawa School of Theology and Spirituality.

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Schools

• Project started last year and is entitled Dying, Death, Loss and Grief:

Building a common language for school community

• Done in partnership with the two French school boards with support

from experts, volunteers and local organizations

• Main goal is to bring the school community to a base level of

understanding (awareness) on the topics of dying, loss and grief

• Project is steered by a working group, which has met eight times to

date

• Four groups targeted: administrators, teachers, social workers, students
• Presentations of tools (materials) to targeted audiences will begin next

month/anticipate that materials will also be used by English school boards

• Project is expected to be completed by Spring 2019

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Conversations and ACP

• Conversations, presentations and workshops to introduce CO;

consider values, wishes and plans for care.

• Important at any age, but especially if living with frailty, serious

illness and simply old age.

• 20 facilitators trained, though not all active.
• Groups wanting full or introductory workshops include faith,

libraries, health centres, retirement homes.

• Over 40 delivered in past 16 months and through May 2019.
• Great partnerships in place: CHPCP; Indo Canadian Community

Centres; CARP.

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Workplace

• “Awareness sessions” held with employers, condo complexes, book

clubs, community groups, professional clubs and service

• rganizations.
• Recent and upcoming opportunities include Ottawa Paramedic

Association Peer Support Program; CAREFOR; Ottawa Public Libraries; Centre on Substance Abuse and Addiction; Salus Ottawa; Ottawa Human Resources Professional Association.

• GroundSwell Project in Australia provides a good model for future
• utreach to workplaces.
• Has done extensive research and work with workplaces to build

programs for “working Australians dealing with death.”

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Communications

• Have redesigned the website

structure to accommodate several changes:

• Launch of HELP Ottawa
• Improved navigation through

menu system and landing page

• Refreshed initiatives pages’

content and design

• Updated general content (still
• ngoing)
• Have continued to build our mailing

list, which is used to announce workshops and CO news. The list currently has 542 subscribers.

• Have designed and created a

number of promotional materials, including:

• Banner
• One-page info sheet
• Pens
• Brochures
• Business cards
• Have created a small following on
• ur Facebook page. In the last

month, we have had 65 page views.

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Evaluation

To ensure we are constantly evaluating what we do—a quality improvement exercise to help us achieve our goals.

• Evaluation of ACP workshops.
• Engagement of two U of Ottawa PhD students.
• Development of logic model.
• Development of survey tool.
• Administering the survey.
• Analyzing the results.
• Addressing our C.O. logic model outcome measures.

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3-year Plan and Staffing

Full time Volunteer Program Coordinator who will:

• Focus on expanding and supporting volunteers in current and

emerging priority areas.

• Manage internal operations, with CO’s admin staff.
• Support volunteers in hosting large public events to raise

awareness.

• Be hired once funding confirmed, hopefully end of April.

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Healthy End of Life Project (HELP) Ottawa

• Pre-Launch of HELP Ottawa (September 2018 – February 2019)
• CO Inception Project Team
• Finalize Partnership Agreement, Steering Committee, Research Team
• Submission of Research Ethics Protocol/Application (Carleton U)
• Launch/Official Start of HELP
• Official Launch of HELP Ottawa
• Research Ethics Approval across 3 sites (Carleton, St. Paul, U of Ottawa)
• Interviewing/Hiring Senior Research Project Manager
• Research Team, CO, CHC leads
• First HELP Steering Committee (April 17th, 2019)
• Chair (Dr. Charles Barrett); Jack McCarthy, Dr. Ian Arnold (M-GF), Dr.

Mary Lou Kelley

• Initial Entry to CHC sites — May 2019
• Hiring part-time staff for HELP sites
• Engagement/Baseline – Interviews and/or Focus Groups
• CHC Employees and Social/Health Care Providers
• CHC Volunteers
• CHC Clients and Family Members
• Engagement/Selection (Discernment) of 2 Faith Communities
• CO Faith Community Leads (Monica Patten, Dr. Charles Barrett)
• Community Meetings – Final Selection May-June 2019
• Initial Entry to Faith Communities – September 2019

https://compassionateottawa.ca/help-ottawa/

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Caring, Sharing & Preparing: A Proposal to the Canadian Frailty Network (CFN)

• Develop community

empowerment & engagement resources.

• Need identified by our

volunteers

• Targets people of all ages living

with serious health conditions that need care at home…and their caregivers. Book “Talking About Death Won’t Kill You”

• Products:
• Book chats
• Digital Stories
• Compassionate

Ottawa Story (a roadmap for other communities)

• Partners
• Process

$24,500…+

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Finance

• We anticipated approximately $25,000 to be carried

forward to 2019-20.

• The 2019-20 budget assumes funding of $110,000 will be

raised, in addition to the $20,000 overhead payment from the HELP project.

• Approximately $85,000 can be identified, leaving $25,000

still to be identified

• In addition, we need to raise $40,000 for dissemination of

the HELP project results.

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Appendix 5: Table discussion questions (pp. 21-26)

• 1. Partnership development
• a. How can we attract new partners?
• b. How do we support new partners?

c. How do we sustain new partnerships? Many discussions on how we partner with restructuring ahead of us. We already have good existing partnerships. How do we attract new partnerships?

• Connect and talk about each other – understand partner organizations’ stories
• Learn from each other – don’t re-invent things/survey locally who is doing what and

how we can do it together

• Leverage other networks to cross-communicate, e.g., publish/promote info about each
• ther in newsletters
• Create: share tangible products
• True collaboration – and the culture change that is required to make that happen
• Framing it in a way that’s open and inclusive: This, (grief, loss, death) impacts everyone
• Support
• Put together the big picture through a service map

Sustain existing partnerships

• Council on Aging
• CARP – 350,000 across Canada – spreading message across Canada

VERY IMPORTANT: Identify new groups

• ORCA – retirement home association
• NAFR – National Association of Federal Retirees
• Need more diversity – inclusion of groups that are marginalized
• Senior Pride
• Disabilities Network
• Women’s Network
• Other projects in Ontario and jurisdictions across Canada
• Gyms, e.g., YMCA, Jewish Community Centre
• Newcomer/refugee groups
• See what seed money is available to help spread the word

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Developing and sustaining partnerships is a 4 Step Process:

• 1. Focus on commonalities
• 2. Approach with humility and curiosity to build trust
• 3. Sharing our collective impacts and stories – giving each other shout-outs
• 4. Keep up the passion
• 2. Volunteer development
• a. How can we attract Compassionate Ottawa volunteers?
• b. How can we support Compassionate Ottawa volunteers?

c. How can we sustain Compassionate Ottawa volunteers? Partner with other Volunteer Networks so that their volunteers can incorporate our messages

• E.g., Meals on Wheels – volunteers – talk about grief
• Recently retired

Going into existing settings where you want to work and find the volunteers in the setting

• Parish Groups in churches
• Parent Councils in schools
• Women’s Catholic Leagues
• Faith Groups

Specific Job Descriptions for the volunteers

• Clarity for commitment and support of the volunteers

Support

• Clarity
• Ongoing personal support of volunteers
• Make it fun and socially interesting
• Learning – e.g., Hospice good example of training and followup
• Give volunteers a variety of tools
• Give them feedback that what they’re doing is valuable – to keep them
• A wide variety of tasks to offer volunteers – e.g., driving, committee work
• Reaching out to people one-to-one
• Speak to a group – follow up
• 3. Financial sustainability
• a. What kinds of things do we need to do so that Compassionate Ottawa reaches financial

sustainability?

• b. Do you have ideas for specific funders/donors?

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• Need to stay prudent with full time staff
• Successful so far, with foundational grants
• As it has grown and formalized, now need sustained financial contributions, such as

through:

• Private, individual contributions
• Corporate donations – IT commitments
• Fundraising activities (e.g., events; campaigns)
• With high profile business as chair

Private sector awareness / sponsorships

• Must be a benefit for company – branding opportunities / already stretching current

networks

• Lots of work and effort, requires expertise and influence by connected members

Public Sector Involvement

• Case must be further made to bring awareness to cause/need (public good business

case) to fund CO ongoing

• Challenges with current system reform – this is longer-term objective with support and

credibility from HELP Research Initiative

• Again, Lots of work and effort, requires expertise and influence by connected members
• When people recognize CO as “public good”, then it will take off

Social enterprise is inevitable:

• Charitable status (Some law firms are interested in supporting charities set themselves

up via pro-bono work.

• Considerations include financial audit vs. review – amount of $$ determines this (e.g., <

14/ M) Third Party Events

• They do all the work and we get the money
• Example: Indo-Canadian Community Centre – they shared with us, they would raise

$5,000, the raised it, independently

• Co-branding opportunity with organizations with similar values

Policy Creation

• Is inevitable when moving in this direction

Ideas for Specific Funders/donors

• Ethnic groups who see value in CO and benefits
• Private sector companies

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• Legal teams
• Insurance groups
• Chamber of Commerce
• 4. Communications
• a. How does Compassionate Ottawa build the volunteer team for the communications

initiative?

• b. Who specifically should be on the team?

c. Do you know individuals/organizations that you would recommend?

• Different approaches are needed
• Quiet story telling
• High tech approaches
• Have to go to the experts – a PR/communications firm to do pro-bono work
• Need to define who the audience is – message has to fit the audience
• Create a YouTube channel
• Stories are key – everyone can connect to them – the HELP launch panel was very

effective

• Need to address the “mechanics” of communications
• Know how to use the right social media platform
• Carleton U and Algonquin students may be helpful resources
• Need to be mindful of different cultural groups
• Film is a powerful communications tool
• Need clear definitions of the purpose of a communications strategy
• Communication to:
• Raise funds?
• Recruit volunteers?
• Inform the public?
• Etc.
• 5. Schools
• a. How does Compassionate Ottawa build the volunteer team for the Schools initiative?
• b. Who specifically should be on the team?

c. Do you know individuals/organizations that you would recommend?

• Reach out to retired teachers, others with teaching experience, English and French

language to fill the urgent need for volunteers.

• Currently only one Francophone person on the schools working group.
• Consider meeting with Dr. Louise Bouchard, Professor, Sociology, Anthropology (613-

562-5800(1642)) to introduce CO and ACP and seek her input.

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• Research interests:

Sociologie de la santé Systèmes sociosanitaires, structures et dynamiques sociales Recherche multiméthodologique Sociologie des sciences et des technologies Inégalités sociales de santé Santé et minorités de langue officielle Déterminants sociaux de la santé

• Look at other models to avoid reinventing the wheel, use existing relevant materials.
• Identify leaders in the education community, including student leaders, conduct forum
• r brainstorming session on needs of the education community.
• Reach out to School Boards, Social Workers, Counsellors, Coaches, Parents, Students:

look at all levels.

• Create a Video with captions as communications tool for schools.

TO NOTE: IMAGINE MONTREAL apparently has a week-long series of events around ACP, as per Sharon Carstairs, I looked for this online and couldn’t find anything, follow-up with SC for more detail.

• 6. Engaging the Francophone Community
• a. What do we need to do internally in Compassionate Ottawa to engage with the

Francophone community? How do we do this?

• b. What do we need to do externally to engage with the Francophone community? How do

we do this?

• Hire a fluently bilingual Project Co-ordinator.
• Consider the horizontal outreach needed across the various priorities (Francophone,

Indigenous, Communications, Schools, Workplace, Faith etc… it is the responsibility of all CO.

• Attract Francophone Volunteers – Understand Francophone culture, bilingual and bi-

cultural.

• Identify key leaders in Francophone communities, meet them to discuss CO objectives,

and those who express interest, can later be invited to a Round Table on Cultural Engagement with the Francophone Communities (I say plural not only from the point of view of geography [Ottawa, Gatineau, Hull, Aylmer, Chelsea], but also from the perspective of cultures [North and West Africans, Lebanese, Vietnamese, etc.]). The meeting will need to be extremely well and carefully prepared, demonstrating CO’s good intentions and asking for help to do the right thing for the Francophone

• constituency. A decision will have to be made, due to the differences in provincial

legislations, whether we limit to Ontario.

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• Bruyère President and CEO, Guy Chartrand, has expressed to Jim Nininger eagerness to

be engaged in connecting the hospital activities with CO (example of a community leader for Round Table). Also reach out to Residence Saint-Louis (Catholic, Francophone, long term care home) (https://www.bruyere.org/en/s-saint-louis-residence).

• Reach out to Hôpital Montfort (Montreal Rd., teaching hospital affiliated with Ottawa U.
• Reach out to Réseau des services de santé en français de l’Est de l’Ontario

(http://www.rssfe.on.ca).

• Reach out to Club Richelieu (http://crccf.uottawa.ca/passeport/III/C/C3c/IIIC3c04.html)

to offer an info-presentation on CO and ACP (similar to Kiwanis).

• What is happening with La Maison de l’Est (Orleans) (Erica Claus is doing a French

language CO ACP session at the Public Library with Lynne Thevenaz - Community-Based Palliative Care Coordinator, 613-424-6560 ext 223 * lynne.thevenaz@hospicecareottawa.ca, works at La Maison de l’Est).

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Otta wa I nne r City He a lth

PAL L I AT I VE CARE F OR T HE ST RE E T I NVOL VE D POPUL AT I ONS

Appendix 6 (pp 27-32)

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Curre nt I nve nto ry o f Se rvic e



14 b e d ho spic e fo r a c ute o r re spite pa llia tive c a re



7 b e d c hro nic pa llia tive c a re b e d a t the Ho spic e



Chro nic pa llia tive c a re pro g ra m in o ur suppo rtive ho using pro g ra ms (numb e r

• f spa c e s va rie s with ne e d)



Ro o ming ho use pa llia tive c a re pro je c t



Mo nthly c o mmunity fe a sts fo r I nuit c o mmunity



F

• c us o n se lf c a re , g rie f a nd lo ss fo r

tho se impa c te d b y the Opia te Crisis



Distrib utio n o f “Blue Ro se s” do c ume nta ry

28

Prio ritie s fo r Ac tio n-He a lth E q uity



Ong o ing e ffo rts to tra in a nd upg ra de Ho spic e sta ff skills



F

• c us o n stre ng the ning c o mmunity

c a pa c ity fo r suppo rting its me mb e rs who a re in the ir fina l ye a rs o f life (ro o ming ho use s a nd suppo rtive ho using )



**Adva nc e c a re pla nning



E nha nc ing c hro nic pa llia tive c a re c a pa c ity a nd b e ds



Re duc ing b a rrie rs to a c c e ss fo r c a nc e r c a re a nd tre a tme nt

29

Ro o ming Ho use Pro je c t



Po pula tio n ide ntifie d a s mo st vulne ra b le le a st we ll se rve d



Hig he st dise a se b urde n lo we st a c c e ss to he a lth se rvic e s



Co nditio ns in ho using a re ma jo r fa c to r c o ntrib uting to po o r he a lth a nd b a rrie r to re c e iving he a lth c a re se rvic e s

F

• c us



I mpro ving he a lth lite ra c y



T ra ining pe e rs a s se rvic e pro vide rs/ a dvo c a te s



I mpro ving ho using c o nditio ns



I mpro ving a c c e ss to he a lth c a re

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Are a s o f Co ng rue nc e

Co mpa ssio na te Otta wa



Ra ising Awa re ne ss



E ng a g e a nd E mpo we r



E duc a tio n a nd T ra ining

Otta wa I nne r City He a lth



Blue Ro se s do c ume nta ry



Adva nc e Ca re Pla nning ***



Co mmunity stre ng the ning

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Adva nc e Ca re Pla nning



Ne e d re so na te s with c lie nt g ro up



Co nc e pt o f re spe c ting wishe s se e n a s impo rta nt



I nte re st in c e ntra l re po sito ry o f a dva nc e c a re wishe s?

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