South King County Mobility Coalition July July 2020 2020 - - PowerPoint PPT Presentation

South King County Mobility Coalition

July July 2020 2020

Welcome!

• Review Agenda
• Welcome & Introductions
• Announcements

Announcements

• Staffing Updates
• Sound Transit Sounding Board
• USDOT Inclusive Design Challenge
• Remote Enrollment for ORCA Lift

Regional Alliance for Resilient and Equitable Transportation (RARET) COVID-19 Impact

COVID-19: What is RARET currently doing?

 Producing Weekly COVID-19 Transportation Impact Summaries to track the level of operations for transportation providers, emerging community needs, & resources  Fac acil ilit itatin ating g bi bi-weekly eekly pa partn tner er me meetin etings gs in in ea each ch county county to

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emergin rging g nee needs ds an and ma d make e res resour

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ce conn connections ections  Co Concep nceptuali tualizi zing ng a r a roundtab

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le even ent  Planning to send post-event survey to providers to assess impacts and produce an After Action Report

COVID-19: Provider Updates

 King County Metro: Fare will be suspended through the month of July  September service changes anticipated to be about 85% of pre-COVID levels  Requiring face coverings, passenger limits, and offering temporary Vanpools for essential workers  Visit Metro’s Reduced Schedule page, Canceled Trips page, and Metro Matters blog for updates

 Access: reduction in service demand but still maintaining traditional service area, hours, and days of service. Riders not currently certified may be able to ride now and in-person functional evaluation is not required right now.  Via to Transit resumed normal operations on June 22nd

COVID-19: Provider Updates

• Many other providers such as Solid Ground, Hyde Shuttles, and Catholic

Community Services stepped in to support with food/pharmacy delivery as their normal operations were reduced.

 Now that more providers are returning to normal operations we are examining and working on creative solutions to help fill the new gap that will be created for people who were get goods delivered

• Sign up to receive RARET’s Weekly COVID-19 Impact Summaries for more

details on transportation operations and resources.

Discussion: COVID-19

• How has COVID-19 impacted your operations?
• What needs are you hearing from your community?
• What is currently being done and where are the gaps?
• Feedback for weekly Transportation Impact Summaries?
• Are y

you i interes ested ed i in j joining th the r e roundtable p e planning committee ee or

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bi-wee eekl kly p y partner er m meet etings?

Nat Nathan han Em Emor

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RARET Coordinator NEmory@hopelink.org 425-943-6725

Br Bree B ee Boyce ce

Program Manager BBoyce@hopelink.org 425-943-6751 Ple Please ase con contact tact us wi us with th an any q y ques uestio tions! ns!

Care Mobility Rewards Program

Care Mobility Rewards Program

• An incentivized transportation program

that provides rides for post-discharge medical appointments to reduce re- admission rates.

• Patient eligibility criteria:

▫ Medicare and dual-eligible ▫ Older adults in SKC ▫ Have a higher risk of re-hospitalization ▫ Do not have secure transportation for their post- hospitalization appointments

Extension finalized!

• Grant deadline of November 30th, 2020
• Changes before re-launch included:

▫ Slight collateral updates ▫ Extended enrollment for current patients

• Recent feedback

▫ Oncology department making the most use of the program

• Uptick of enrollments and trips performed in May, with decrease in

June

Timeline to Date

• First pilot

 February 18th – launch  April 15th – enrollment deadline  May 8th – trip deadline

• May 8th – May 31st was planning for extension, enrollments and trips

did continue

• Second pilot

 June 1st – re-launch  July 15th – enrollment deadline  October 15th – trip deadline

• October 15th – November 30th is reserved for evaluation

Numbers to Date

• 13 enrolled patients

▫ 7 enrolled in May; 1 enrolled in June

• Performed trips

▫ 103 in May; 62 in June

• Cancelled trips

▫ 10 in May; 20 in June

• No-Show trips

▫ 24 in May; 17 in June

• From February 18th to June 30th:

▫ 185 trips performed ▫ 54 no-show trips ▫ 51 cancelled trips

Next steps

• Deadline for enrollment is very soon: July 15th!
• Will start reaching out to enrolled patients in hopes of surveying them

and providing sustainable transportation options as their enrollment period (90 days) comes to an end

• Will begin preparing for evaluation portion of project, including exit

interviews to gain feedback from Valley Medical staff, comparing patient readmission to hospital, and overall analyzing trip data and other performance measures

Questions?

Cassidy Giampetro, KCMC Program Supervisor cgiampetro@hopelink.org (425) 457-3940

Pa Partne ner Pr Prese sent ntat atio ions ns Chris Andree, City of Tukwila SKC Trips Relaunch SKC Trips Survey Ready for Distribution

Partner Presentations

Suggestions from 2019 Satisfaction Survey:

• Access to transit for low-income populations
• Housing/human services programs
• Networking/sharing about partner projects

Who ho is inter erest ested ed in pre resenting senting at the t the next xt SKCMC MC meeti eeting? ng? OR OR What t suggestions ggestions do do y you have f e for r fu futu ture re meet eeting ing topics cs?

Project 1

• Care Mobility Rewards Program – EXTENDED to November 30th
• February through November 30th: now a 9-month Pilot

Project 2

• SKC Transportation Providers Roundtable –June 2020 - POSTPONED
• April & May: Planning and 2 Taskforce Meetings – POSTPONED
• Goal to increase coordination, establish communication channels, and resource sharing among South King County providers

Project 3

• Transportation Education and Coordinated Outreach to Harder-To-Reach Populations
• Summer 2020: Planning and Task Force Meetings
• Fall 2020: Conduct outreach
• Goal to increase transportation education and organize travel trainings for harder to reach populations such as isolated community

members, multi-housing residents, and English Language Learners.

2020 Projects Timeline

2020 Projects: Project 2 & 3 Discussion

• How are these 2020 projects affected by COVID-

19?

• Should we continue pursuing these projects or

change course?

• Who is interested in participating in planning

committees for these projects?

Next steps & roundtable commitments

Please share one of the following:

• Something new you learned today
• Something you can commit to after this meeting
• Or a follow-up you will make from this meeting (Ex. Send an

email to Bebhinn to introduce yourself)

King County Mobility Coalition (KCMC)

• June M

Meet eting: Presentations  RARET’s response to COVID  Briefings on KCMC Needs Assessment and Accessible Travel Map projects

• Next K

KCMC m meet eting: g: Tuesday,

August 18th from 9:00am to 11:30am, Remote

Next S SKCMC CMC Me Meet eting: g:

September 10th, 2020 10:30am – 12:00pm Location TBD (originally Kent City Hall but most likely will be virtual)

Please t take a m minute t to c comp mplet ete o

• ur n

new virtual m meet eting s g survey.

Please se co conta tact ct w with a any q questi tion

• ns!

Beb Bebhi hinn nn Gilb Gilber ert

SKC Mobility Coordinator BGilbert@hopelink.org 425-943-6731

Br Bree B ee Boyce ce

Program Manager BBoyce@hopelink.org 425-943-6751