SLIDE 1
Smarter Working Happier People
David Papworth Consulting Manager
2
Smarter Working Happier People David Papworth Consulting Manager - - PowerPoint PPT Presentation
Smarter Working Happier People David Papworth Consulting Manager - - PowerPoint PPT Presentation
Smarter Working Happier People David Papworth Consulting Manager The Issue Teams doing high volume, repetitive tasks? Service Requests fulfillment taking too long? Service Desk ping-pong? 2 The Opportunity Improve: Technology: Is faster
SLIDE 2
SLIDE 3
The Opportunity
Is faster Is more accurate Can reduce costs Free up employees to do more important, higher value things Customer experience Employee satisfaction Business efficiency
Improve: Technology:
3
SLIDE 4
Where to Focus
Smart Ticketing Virtual Agents Automation
4
SLIDE 5
Technology Does Deliver ROI
>250
employee-hours saved per month by 51% of surveyed customers
>2500
employee-hours saved per month by 19% of surveyed customers
- f surveyed
customers reduced manual effort and/or intervention
83%
Achieved Excellent value for money
- f surveyed
customers increased speed of service delivery and response times
78%
Source: TechValidate survey of OO users
- f surveyed
customers increased IT staff productivity / efficiency
74%
Reduce errors Save time and money Go faster
5
SLIDE 6
6
Summary
Focus on what matters Don’t let the technology dictate Use ROI to prioritise Listen!
6
SLIDE 7