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Six Conversations that Matter: Leadership Language in Action By: - - PowerPoint PPT Presentation

Six Conversations that Matter: Leadership Language in Action By: Bill Brewer Designed Learning Inc. www.designedlearning.com Shifting our Thinking 180 Degrees All big things in this world are done by people who are nave and have


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Six Conversations that Matter: Leadership Language in Action

By: Bill Brewer Designed Learning Inc. www.designedlearning.com

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Shifting our Thinking 180 Degrees

 “All big things in this world are done

by people who are naïve and have an idea that is obviously impossible.”

  • Dr. Frank Richard (Charles Hamilton)
  • (1875-1961)
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Choosing Accountability is About Individual Choice

 Each person chooses to take

responsibility for the business and for their own “survival” and emotional welfare

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The Point

 To shift our thinking, we must invert

  • ur thoughts on cause and effect

180 degrees.

 179 degrees falls short.

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Connection

 How valuable do you plan this

session to be?

 How participative do you plan to be?  How much risk do you plan to take?  How concerned for the whole do you

plan to be?

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The inversion is about accountability:

Accountability hinges on three conditions:

 The reversal of cause and effect  The quality of peer relationships  The power of language to bring the future

into the moment

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Some examples of the inversion of thinking about accountability and commitment: The audience determines the quality of the performance The subordinate constructs the boss The child creates the nature of parent The citizen creates its leadership Inhabitants create the room and the building The student creates the teacher The future creates the present The listening creates the speaker

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Public Institutions Will Be Transformed When We:

 Set higher standards  Create tighter measures  Install new pay systems  Get new legislation, regulation  Operate like a business

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The Myths of Change

 Train lots of individuals  Automate citizen involvement  Privatize services  Increase consequences  The top drives the change  Get a better plan

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The Appeal of the Myths

 They are concrete and easy to

implement

 They keep the existing system in

place

 Based on the transformation of

  • thers

 They avoid accountability

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Traditional vs. Alternative

Top Control Widely distributed Bet Deal Dialogue Faith Compliance = success Chosen accountability = success Illusion of safety for compliance Choice for accountability Parent/child Belief in this = success Adult/Adult Belief in this = success

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3 Questions

 What is your choice regarding

accountability?

 What is preventing/helping you live

this out?

 What needs to change

internally/externally?

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Six Conversations That Matter

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Qualities of Great Questions

 Ambiguous  Anxiety-producing  Personal

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Possibilities

 What is the cross-roads I’m at in my

life/work?

 How are others contributing to this?  How am I contributing to this?

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Commitment

 What’s the promise I am willing to

make work/life

 What is the price I am willing to pay

for not living it out?

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Refusal Questions

 What doubts do you have?  What’s the “no” you have been

postponing?

 What’s the “yes” you no longer mean?  What’s the forgiveness you have been

withholding?

 What’s the resentment I have that no one

knows about?

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Gifts Conversation

 What’s the gift I got from you in this

meeting?

 What’s the gift I hold in exile or

have yet to bear?

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Designed Learning

 Bill Brewer  bbrewer@designedlearning.com  1-866-770-2227