Sh a re d Mob ility Pilot Prog ra m Up d a te Ch e ls e a Ph le g - - PowerPoint PPT Presentation

Sh a re d Mob ility Pilot Prog ra m Up d a te

Ch e ls e a Ph le g a r, Pla n n in g Se rvic e s /MPO a n d Nic o Prob s t, L im e

Sh a re d Mob ility Pilot Prog ra m

• RFP Is s u e d in Oc tob e r 201

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– Re c e ive d 9 p rop os a ls – In te rvie we d 3 with th e h ig h e s t s c ore s – L im e s e le c te d a s th e top ra n ke d ve n d or in e a rly Fe b 2020

• Pilot Prog ra m

– 1 ye a r p ilot p rog ra m , op tion to e xte n d 1 a d d ition a l ye a r – L im ite d g e og ra p h ic a re a – s im ila r to Im a g in e Wa c o b ou n d a ry – Will b e op e ra te d a n d m a n a g e d b y L im e – City s ta ff lia is on will b e Ch ris tin e Mille r, Tra ffic En g in e e r, Pu b lic Works

Wa c o Sh a re d Mob ility Sys te m

Ma rc h 3rd , Wa c o City Cou n c il

Responsive Operator Responsive Operator Global Experience Global Experience Community Outreach Community Outreach

Worke d with Te xa s c itie s a n d Un ive rs itie s to d e ve lop s olu tion s th a t p rote c t s e n s itive s ite s (Sa n An ton io) a n d c u s tom ize op e ra tion s (L u b b oc k, Au s tin , Te xa s Te c h ) Hold m on th ly c om p lia n c e m e e tin g with City Sta ffin g b y a loc a l te a m re s p on s ib le for fle e t m a n a g e m e n t Hos t c om m u n ity foru m s a n d rou n d ta b le s Rid e r e d u c a tion e ve n ts a n d s a fe rid e tra in in g

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Experience operating in more than 120 cities in over 30 countries around the world

Lim e | What makes Lime different? What makes Lime different?

Lim e | Wh y Lim e ?

Wa c o Op e ra tion s Ma n a g e r a n d (2) Op e ra tion s Sp e c ia lis ts , p lu s Ce n tra l Te xa s op p ortu n itie s 1 5,000 s q ft. Re g ion a l Re p a ir Ce n te r in Au s tin 1 00+ “Ju ic e rs ” m a kin g e xtra c a s h c h a rg in g s c oote rs

Major Investment in Major Investment in Waco and Central Texas Waco and Central Texas

Customized Customized Hardware Hardware for Safety for Safety

L im e s c oote rs a re c u s tom d e s ig n e d in - h ou s e for s h a re d u s e with fle e t g ra d e h a rd wa re . We c on trol m a n u fa c tu rin g , te s tin g , op e ra tion s , a n d on g oin g m a in te n a n c e . Cu rre n tly, Ce n tra l Te xa s fle e t is c om p ris e d of L im e - S Ge n 2.5 a n d Ge n 3 s c oote rs . Lime Lime -S Gen 2.5 S Gen 2.5 Lime Lime -S Gen 3 S Gen 3 L im e h a s a lwa ys b e e n c om m itte d to a d va n c in g s a fe ty a n d p a rtn e rin g with c om m u n itie s to h e lp m a ke ou r s tre e ts s a fe r. Th is in c lu d e s e ve ryth in g from h ow to u s e L im e s c oote rs to tra ffic ru le s , roa d e tiq u e tte , a n d p rop e r p a rkin g to workin g with la wm a ke rs to e n s u re th e y fit with in tra n s p orta tion e c os ys te m s .

Lim e | Putting Safety First Putting Safety First

Safer Safer

• Big g e r Wh e e ls
• Two- Sid e d Fron t Wh e e l Su s p e n s ion
• Mu lti- Mod a l Bra kin g
• Bu ilt In Se n s or De te c tion

More Durable More Durable

• More d u ra b le m a te ria l a n d

c om p os ition

• Wa te rp roofin g

More Enjoyable/Better Rider Experience More Enjoyable/Better Rider Experience

• GPS Ac c u ra c y
• L

ED s ta tu s lig h t

• Colore d d is p la y s c re e n with a d va n c e d

te c h n olog y c a p a b ilitie s

Ge n 3 | Improvements Improvements

Rider and Rider and Community Community Education Education

• Before Lime riders take their first ride they must view a series of educational modules.

Before Lime riders take their first ride they must view a series of educational modules.

• We also use push notifications and banners to display important dynamic information.

We also use push notifications and banners to display important dynamic information.

Rid e r Ed u c a tion | In App Messages In App Messages

9 Rid e r Ed u c a tion | In Ap p

Lime has strong social media presence where we consistently share safety Lime has strong social media presence where we consistently share safety messages and new research on scooter use. We also communicate messages and new research on scooter use. We also communicate important messages and conduct surveys through email. important messages and conduct surveys through email.

Rid e r Ed u c a tion | Social Media Social Media

1 Lim e | Soc ia l Me d ia

Lim e re g u la rly h osts a n d a tte n d s e ve n ts to d isc u ss re le va n t top ic s, c on d u c t rid e r e d u c a tion a n d d istrib u te h e lm e ts. We 've h oste d p u b lic p rog ra m in g on Vision Ze ro a n d sp on sore d n u m e rou s e ve n ts a c ross Ce n tra l Te xa s.

Rid e r Ed u c a tion | Community Events Community Events

1 1 Title | Com m u n ity Eve n ts

Rid e r Ed u c a tion | On Vehicle On Vehicle

1 2 Lim e | On Ve h ic le

Each scooter contains the Each scooter contains the following key information: following key information:

• Avoid rid in g on

sid e wa lks

• We a r a h e lm e t
• Mu st b e 1

8+ to rid e

• Pa rk Re sp on sib ly

Additional hang tags Additional hang tags advising riders to: advising riders to:

• Lim it sc oote r to on e

rid e r

• No p a rkin g on

Ca m p u s a n d th e Rive rwa lk

Waco Waco Operations Operations

Lim e | Operational Excellence Operational Excellence

• On the ground operation

On the ground operation Lim e ’s Wa c o b a se d op e ra tion s sta ff works to e n su re : ○ Ve h ic le s a re re b a la n c e d a n d p rop e rly p a rke d a t 6a m ○ Ad d re ss a n y c om p la in ts a n d re trie ve ve h ic le s th a t re q u ire m a in te n a n c e le d b y Wa c o Op e ra tion s Ma n a g e r ○ En su rin g ve h ic le s a re c h a rg e d a n d op e ra tin g h ou rs e n d a t 1 0p m

• Deployment Strategy

Deployment Strategy ○ Lim e ’s softwa re h e lp s d e te rm in e th e op tim a l n u m b e r a n d p la c e m e n t of sc oote rs for m a xim u m u tiliza tion ○ Lim e works with th e City a n d p riva te p rop e rty own e rs to a d d re ss se n sitive a re a s a n d d e ve lop stra te g ie s for sp e c ia l e ve n ts ○ Lim e se e ks to p a rtn e r with Wa c o Tra n sit, Ba ylor, a n d

• th e r in stitu tion s to in c re a se e q u ity a n d a c c e ss to

m ic ro- m ob ility

1 4 Lim e | Loc a l Op e ra tion s

1 5

1 6

1 7

In App Guidance In App Guidance On the Ground Guidance On the Ground Guidance Parking Incentives Parking Incentives

1 8

Bounding Box Bounding Box Parking Confirmation Parking Confirmation Parking “Loyalty” Parking “Loyalty”

1 9 Lim e | Com m u n ity- Foc use d

Lim e | Community Community

• Focused

Focused

L im e Ac c e s s

L im e Ac c e s s is a d is c ou n te d ra te p rog ra m for low- in c om e re s id e n ts in Wa c o. It a c c e s s ib le for th e u n b a n ke d or re s id e n ts with ou t a s m a rtp h on e th rou g h ou r p a rtn e rs h ip with Pa yNe a rMe . L im e Ac c e s s is $0.50 to u n loc k a n d $0.07 p e r m in u te .

Lim e | Community Affairs Community Affairs

20 Lim e | Com m u n ity Affa irs

L im e He ro

In e a c h c ity we op e ra te , we s e le c t a loc a l n on p rofit p a rtn e r, s u c h a s Ca rita s , th a t e n a b le s u s e rs to rou n d u p th e ir rid e to th e n e a re s t d olla r a n d d on a te th e d iffe re n c e to ou r loc a l n on p rofit p a rtn e r.

Lim e is c om m itte d to e xp a n d in g ou r c om m u n ity ou tre a c h a n d e d u c a tion e fforts in Wa c o th rou g h rid e r c om m u n ic a tion m a rke tin g a n d p roa c tive p a rtn e rsh ip s.

Com m u n ity Eve n ts

L im e h a s re g u la rly org a n ize d a n d p a rtic ip a te d in c om m u n ity e ve n ts a c ros s Ce n tra l Te xa s . Th e s e e ve n ts in c lu d e c om m u n ity

• ffic e h ou rs to ta ke Q&A from re s id e n ts , Firs t Rid e Ac a d e m ie s (ou r

rid e r e d u c a tion p rog ra m ), ta b lin g a t p u b lic e ve n ts , a n d h old in g rou n d ta b le d is c u s s ion s with s ta ke h old e r g rou p s (e .g ., Gre a te r Wa c o Ch a m b e r of Com m e rc e , a c tive tra n s p orta tion

• rg a n iza tion s , la w e n forc e m e n t, e tc .).

Lim e | Schedule Schedule

21 Lim e | Sc h e d u le

• March 17 City Council meeting

March 17 City Council meeting , re solu tion a u th orizin g e n te rin g in to a n MOU with Lim e

• April 2020

April 2020 – p rog ra m la u n c h ○ Wa c o p rog ra m will b e su p p orte d b y Au stin op e ra tion s (a s n e e d e d ) to m a ke su re we sta y on sc h e d u le to la u n c h in Ap ril a n d work to b u ild ou t loc a l te a m ○ First Rid e Eve n ts le a d in g u p to la u n c h a n d d a y of la u n c h ○ Ea rn e d m e d ia e fforts to b u ild a wa re n e ss of Lim e c om in g to Wa c o a n d p rom otion of sa fe ty a wa re n e ss

• May 2020

May 2020 - m on th ly c om p lia n c e m e e tin g with City le a d e rs a n d a n y in te re ste d sta ke h old e rs to a d d re ss fe e d b a c k on p rog ra m `

To Be Hired To Be Hired Eric Kocaja Eric Kocaja Sean Arroyo Sean Arroyo

Wa c o Op e ra tion s Ma n a g e r Re g ion a l Ge n e ra l Ma n a g e r

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Ge n e ra l Ma n a g e r

Lim e | Waco Team Waco Team

Lim e | Wa c o Te a m

Nico Probst Nico Probst

Dire c tor of Gove rn m e n t Re la tion s

Claire Russell Claire Russell

Op e ra tion s Ma n a g e r

Collin Morgan Collin Morgan

He a d of Re g ion a l Op e ra tion s