Session 2: Leading Innovation in Legal Aid Teams
Checking-in
Accelerator Goals 1) Develop strategies for leading teams in the face of uncertainty 2) Advance an organizational project
Program Overview Capstone What is Project work Team innovation? management development Experiments Human Leadership Organizational centered Principles change design Meeting Evaluation design for inclusion and Systems Strategic Capstone creativity thinking + Comm’s work Introduction to Capstone Capstone Conclusion Capstone project Capstone work work
Recap of Session 1 Concepts Innovation is not about solo genius, artistic ability, or robots.
Innovation is about harnessing collective genius Teams are the launch pad for nonprofit innovations.
Leading Innovation in Teams: Inspiration Build a winning team Set process agreements Understand the issues Identify strategic areas of work Pose HMW question(s)
I n principle, achieve alignment on 4Ps: •Purpose •Picture Build a •Plan team •Part
I n principle, achieve alignment on 4Ps: •Purpose •Picture Build a •Plan team •Part
I n principle, achieve alignment on 4Ps: •Purpose •Picture •Plan Build a •Part team
Set process agreements
Systems Thinking An analytical discipline used by Understand groups to develop strategy when the issues their work is part of a broader context of different, interconnected forces.
“How Might We…..?” Pose the brainstorm question http://http://www.designkit.orghttp://www.designkit.org/methods/3
Leading Innovation in Teams Framework Inspiration Ideation Implementation Build a winning team Set process agreements Understand the issues Identify strategic areas of work Pose HMW question(s)
Objectives for Today Work on capstone project, outlining the strategies for launching ● your team Learn the basics of human-centered design ● Practice design behaviors on a relevant problem ● Explore how to integrate its usage in the workplace ●
Capstone Project Overview The purpose of the capstone project is to prepare you to lead a team project.
Capstone Project Overview By end of this course, you will have filled out a playbook for how to move forward.
Capstone Work Innovation Playbook
Leading Innovation in Teams: Inspiration Build a winning team Set process agreements Understand the issues Identify strategic areas of work Pose HMW question(s)
Capstone shareout Share questions, ideas, resources, and other reactions for consideration.
Capstone Share Out
Break
Pick a paper, any paper...
Leading Innovation in Teams Framework Inspiration Ideation Implementation Build a winning Conduct research team Set process Revisit HMW agreements Brainstorm solutions Understand the issues Identify strategic Choose ideas areas of work Prototype & test Pose HMW question(s)
Leading Innovation in Teams: Ideation Conduct research Revisit the HMW Brainstorm solutions Sort & choose ideas Prototype & test
Principles of Human Centered Design A philosophy; not a workstream, not an organizational ● process. Profound focus on needs and experiences of users, ● clients.
Principles of Human Centered Design “An ‘anti-arrogant’ approach to problem solving”
Principles of Human Centered Design ● Rapid prototyping and iteration
Human Centered Design Behaviors Making lists and choosing ideas ● Not a linear process! ●
Discussing the Readings What were your takeaways of the readings? ● What are potential benefits of using a human centered ● design process? How does this work compare to approaches used at ● your organization?
Personal Design Behaviors 1. Keep humans @ center of progress 2. Suspend judgment 3. Sit comfortably with ambiguity 4. Show unfinished work 5. Rapidly experiment (bias toward action, take risks) 6. Visualize complexity, then target your intervention 7. Make ideas visible 8. Have fun!
Pair work
Reactions??
Leading Innovation in Teams: Ideation Conduct research Revisit your HMW Brainstorm solutions Sort & choose ideas Prototype & test
Objective: understand what people want and ● need Why it’s important: Feasible, Viable, ● Desirable/meaningful Conduct research Strategy: ● Identify and engage stakeholders ○ Consider best practices ○ Study what hasn’t worked ○
User research: ● Survey ■ Interview ■ Observe ■ “Walk a mile” ■ Conduct research Interview peer (and non-peer) organizations ● Speak to experts ● Analyze past efforts ●
Interview Tips ● Two-three interviewers ○ Ask open ended questions, be curious ○ Conduct research Bring a conversation starter / fact finding ○ tool
Observation Tool: Empathy Map ● Conduct research
Card sort: ● Conduct research
Journey / process map ● - How to - Identify a starting and ending point Conduct - 3-7 critical research elements - Jot down inefficienci es, pain points
Document themes of user’s ○ main constraints and needs Ask your team is this HMW ○ question the right question Revisit to brainstorm, or is there a your related barrier or challenge HMW that we should tackle? Reframe HMW if necessary ○
Objective: Generate and evaluate a high # ● of ideas Practices: Brainstorm ● Get to a high # solutions ○ Look outside the law for inspiration ○ Diverge THEN converge ○
Brainstorm solutions
Look outside the law for inspiration Brainstorm solutions
Brainstorm solutions
Products Policies Solution set Experiences Example Environment Wild Card
Scenario: Abundance of ideas, now ● what?! Objective: To narrow the field of options ● by sorting then choosing ideas Choose ideas
Don’t boil the ocean Choose ideas
Activities: ● Cluster post-its ○ Choose ideas Dot voting ○
Tips ● Return to guiding values ○ No more than 2-3 projects ○ Choose ideas If facing selection anxiety, prototype ○ both or pilot for short time
What is a prototype? a lo-fi ● representation of a hypothetical change. Intended for testing and future iteration. Prototype & Why is it important? ● Test Risk reduction ○ focuses meetings ○ Manages anxieties about the future ○
How to Test Present your prototype to the stakeholder(s) in ● the context of how it would be experienced, and note reactions. Prototype & Test Listen, don’t defend. ● Jot down positives, negatives, questions ●
How to Test with a Group I like I wish I wonder ● Prototype & Test Benefits Challenges Questions ●
Innovating Self-Care Read Prototype ● Prototype & Test: Demo Use I like I wish I wonder ●
How to prototype? Training Prototype & Test Staff restructuring New Timesheet
Ideation Recap - Human centered design thinking is an “anti-arrogant” approach to problem solving and innovation, because it emphasizes present user needs - Mindset, not a process - Promotes prototyping and testing as quick learning tools
Innovating Onboarding and Professional Development at Leading an Ideation Session: Example
One goal, two meetings, the will to innovate
Innovation Lab @ OneJustice: Onboarding Co-design Group
The Challenge “Expand and formalize onboarding and professional development systems at OneJustice” -email invitation
Challenge accepted!
Meeting 1 “Systems design is about mapping the universe, finding ‘where it hurts,’ going there” Roadmap
Meeting 1 “This will feel weird”
Meeting 1 Aims Questions - Staff know where to go - How much historical and for what info/supports institutional knowledge to - Lear how to use pass down? different technologies - Whether different supports - Learn everyday things: needed for roles where high lock door, even when turnover is expected they are by themselves - By end of first day/week, have base knowledge of OneJustice structure and operations Goal Constraints Initial Ideas - Different programs, - When/how to use G Setting orientation of staff Suite (Gmail, Google - Gaps in resources and Docs, Google Slides) staffing ○ Share the G - Digital clean up Suite Learning Center with new hires - Alert to diff listservs, trainings CompassPoint
The aims Innovate with eye to ● Help staff hit ground running ● Develop within and outside of OneJustice ● Institutional solutions (not person dependent)
Constraints And to grapple with… ● Dissonant use of tech ● Limited budget and staffing ● Diverse programming
Meeting 2 As is - Map the universe - Identify issues, pain points Design How might we????? - What to improve Sprint! - Brainstorm solutions Prototype - Lo-fi - Test
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