Security, Availability, and Multiple Information Sources: Exploring - - PowerPoint PPT Presentation

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Security, Availability, and Multiple Information Sources: Exploring - - PowerPoint PPT Presentation

Security, Availability, and Multiple Information Sources: Exploring Update Behavior of System Administrators Christian Tiefenau , Maximilian Hring, Katharina Krombholz, Emanuel von Zezschwitz @chrizzlz @cathykxx Usable Security and Privacy Lab,


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Security, Availability, and Multiple Information Sources: Exploring Update Behavior of System Administrators

Christian Tiefenau, Maximilian Häring, Katharina Krombholz, Emanuel von Zezschwitz

Usable Security and Privacy Lab, Universität Bonn, Fraunhofer FKIE, CISPA Helmholtz Center

@chrizzlz @cathykxx

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End user

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Updates and administrators?

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Research Questions

Process Obstacles Sources Tools

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Interviews

Zelko Markus Alexander Milan Lorenz Cyril Julian 600 x 300 x 150 x 5 x

VM VM

80 x 35 x

VM

16 x 170 x 26 x 10000 x

VM

100 x Unknown

VM

Clients Virtual Machines Servers

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Process and Obstacles

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Process and Obstacles

Process Obstacles

Information Deciding Preparation Testing Installation Post-Installation Complexity Heterogeneous Systems Broken Dependencies Planning …

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Online Survey

67 Participants 22-55 years 34 SME Company size 41 Europe 19 North America 7 Rest of the world 33 Large Reddit Twitter Forums

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Findings

42% 38% 45% 46% 46% 52% 50% 76% 81% 45% 36% 36% 31% 27% 20% 20% 13% 7% 12% 26% 19% 22% 27% 28% 30% 10% 12%

Risk (n=67) Stability (n=67) Downtime (n=67) Introducing Errors (n=66) Breaking Dependencies (n=66) Priority/Time (n=66) Lack of Information (n=65) Performance (n=67) Lack of Education (n=67)

100 50 50 100

Percentage Response

1 2 3 4 5

0% 20% 40% 60% 80% 100% Online Publication/News Update Management Software Publisher Newsletter Mailing Lists Other External Services Your Users Main Source Additional Source

Sources Process

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Discussion

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Conclusion

Process Obstacles Sources Tools

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Security, Availability, and Multiple Information Sources: Exploring Update Behavior of System Administrators

Christian Tiefenau, Maximilian Häring, Katharina Krombholz, Emanuel von Zezschwitz

Usable Security and Privacy Lab, Universität Bonn, Fraunhofer FKIE, CISPA Helmholtz Center

@chrizzlz @cathykxx

THANK YOU!