Scale Up Story ADAM HALE, CEO, FAIRSAIL / EVP, SAGE PEOPLE @ADAHAL - - PowerPoint PPT Presentation
Scale Up Story ADAM HALE, CEO, FAIRSAIL / EVP, SAGE PEOPLE @ADAHAL ADAMHALE2014@GMAIL.COM Elements of the story Introduction Purpose: What are you for? Focus: Do one thing well Customer Success: More than
ADAM HALE, CEO, FAIRSAIL / EVP, SAGE PEOPLE @ADAHAL ADAMHALE2014@GMAIL.COM
Elements of the story
Introduction Purpose: ‘What are you for?’ Focus: ‘Do one thing well’ Customer Success: ‘More than renewals’ Innovation: ‘Longest standing Salesforce ISV’ The team: ‘It’s all about People’ Scale up results
What’s my story
30 years around Technology & People
Consulting Executive Search Cloud HR Software
1987 - 1997 1997- 2013 2013 – 2017
Purpose: From Personnel to HR to People
Transformational cultural change across the business
HR operations
Automation & augmented intelligence
Gut feel & spreadsheets
People science
Manual recruitment
People marketing / candidate experience
Employee satisfaction
Designing great workforce experiences
Occasional HR systems
On demand use by everyone
Annual appraisals
Continuous conversations
Company training
Autonomous and social learning
HR Executive
Chief People Officer
Winning against the odds
Focus on Mid Market Customers. Globally
Customer HQs in 25 countries, end users in 150!
80% in key verticals: TMT Financial Services Business Services Not for profit Global customer base: UK 50% Americas 25% Rest of world 25%
Customers for Life: 99% license renewal
Leveraging the Salesforce Customer Success Platform 99% license renewal 2015 - present
Customer success plan for every customer
Measure and track customer success Engage with your executive sponsor Enable our consultants and partners to deliver customer success Listen and respond quickly and effectively to
Know and care about every customer
Different Workforce experiences (WX)
CEO and internal communications Fruit book and coffee choices Mavis the digital assistant Portal to other apps Seamless scalability 300-2000 people HQ kitchen noticeboard People Science: Thought Leadership
Data science for customers, People Science for THE most valuable company asset
People Data
Single version of the truth People Reporting
The forest emerges from the trees
People Analysis
Problems identified trends emerge
People Insights
Hypotheses tested solutions identified
People Science
Solutions prevent problems
Disparate Datum
Gut feel and spreadsheets
What’s our Gender Pay Gap?
Benchmarked against the whole customer base, globally
Driving Innovation in UK’s largest town
Largest Platform Acquisition in EMEA
The number 1 HR system on the world’s most trusted enterprise cloud
Trusted security Always-on availability Performance at scale Global data centers Enterprise compliance
FY16 availability
99.98%
YoY transaction growth
52%
Global data centers
9
Transactions/day
4B
www.trust.salesforce.com
Trusted by over
150,000
Great people make great companies
Pathfinder | Impact | With | Heart
2012 2013 Colin Adam 2014 2015 2016 2017 In Jan!
Women in Tech
Operations all in the cloud
Annual revenue £m – all organic
0.4 1 2.55 5.6 10 2 4 6 8 10 12 2012 2013 2014 2015 2016 £m Calendar year end Revenue (£m)
#1 B2B Scale up
£5m to £115m value in four years
Number over bar shows Equity raised
£0.6m £0.5m £1.0m £1.0m £1.5m £1.5m £10.0m“Real Peoples’ Money” No VC’s
Sage takes 20% Acquisition by Sage
Acquisition by Sage in March 2017
UK’s fastest growing software company acquired by the UK’s largest software company
Industry Recognition
WCIT Scale-up CEO of the Year Highly Commended #1 Growth #13 #21 Management Team of Year #64 #221 #64 Best cloud business Cloud HCM winner Best cloud business Grant Thornton