SATISFACTION RATE Only 4 patients preferred to have GA, if they need - PowerPoint PPT Presentation

SATISFACTION RATE • Only 4 patients preferred to have GA, if they need to have the procedure again in the future. One of them was due to anxiety. • Apart from one patient that no feedback was not documented, all other patients were very satisfied with the service, dignity and communication. • 2 patients reported long waiting time.

OVERALL EXPERIENCE • Everyone friendly, answered my questions • Brilliant • Very good service • None you can improve • Girls are lovely; phone call before the procedure was reassuring • Everything was okay • Thought partner will come to the room

OVERALL EXPERIENCE • Everybody was very nice • Very happy with everything • Nice to have a smaller room as it is less impressing • Need a bigger room, too much equipment • Absolutely fine, no other comments • All explained, no other comments • Small room, to have female staff was very good • Showing the screen was very good, better than I thought

OVERALL EXPERIENCE • Small room, good team, reassuring, good verbal contact • Small room, music and tv in the waiting area • Very satisfied • Reassured • Very impressed, put me at ease • Brilliant, did not expect to be that easy • Staff very good and lovely

RECOMMENDATIONS • Increase the number of clinics and encourage colleagues and possibly GPs to refer more patients. • Outpatient hysteroscopy should be offered to all patients. • Should be a clear indication for inpatient hysteroscopy under GA. • Train more staff to run the clinic. • Improve the waiting area facilities and use a bigger room, if possible. • Update the form we use in the clinic, for documentation, to be simpler and more informative. • Update the patients feedback questionnaire and to be filled by the patient . • Do more operative procedures: in 2017 few endometrial ablations were carried out. • Re-audit 2017 cases