SATISFACTION RATE Only 4 patients preferred to have GA, if they need - - PowerPoint PPT Presentation

SATISFACTION RATE

• Only 4 patients preferred to have GA, if they need to have the procedure again in the
• future. One of them was due to anxiety.
• Apart from one patient that no feedback was not documented, all other patients were

very satisfied with the service, dignity and communication.

• 2 patients reported long waiting time.

OVERALL EXPERIENCE

• Everyone friendly, answered my questions
• Brilliant
• Very good service
• None you can improve
• Girls are lovely; phone call before the procedure was reassuring
• Everything was okay
• Thought partner will come to the room

OVERALL EXPERIENCE

• Everybody was very nice
• Very happy with everything
• Nice to have a smaller room as it is less impressing
• Need a bigger room, too much equipment
• Absolutely fine, no other comments
• All explained, no other comments
• Small room, to have female staff was very good
• Showing the screen was very good, better than I thought

OVERALL EXPERIENCE

• Small room, good team, reassuring, good verbal contact
• Small room, music and tv in the waiting area
• Very satisfied
• Reassured
• Very impressed, put me at ease
• Brilliant, did not expect to be that easy
• Staff very good and lovely

RECOMMENDATIONS

• Increase the number of clinics and encourage colleagues and possibly GPs to refer more patients.
• Outpatient hysteroscopy should be offered to all patients.
• Should be a clear indication for inpatient hysteroscopy under GA.
• Train more staff to run the clinic.
• Improve the waiting area facilities and use a bigger room, if possible.
• Update the form we use in the clinic, for documentation, to be simpler and more informative.
• Update the patients feedback questionnaire and to be filled by the patient .
• Do more operative procedures: in 2017 few endometrial ablations were carried out.
• Re-audit 2017 cases