Restoration Ready Disaster Mitigation and Restoration Overview - - PowerPoint PPT Presentation

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Restoration Ready Disaster Mitigation and Restoration Overview - - PowerPoint PPT Presentation

Restoration Ready Disaster Mitigation and Restoration Overview Property Restoration Specialist How We Can Help Prepare Introduction Statistics Before the Storm Emergency Ready Profile Inspection How We


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SLIDE 1

Restoration Ready

Disaster Mitigation and Restoration

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SLIDE 2

Overview

  • Property Restoration Specialist

– Introduction

  • Before the Storm

– Inspection – How The Restoration Field Can Save You Money and Time – How to Prepare For The Worst – Document Preservation

  • How We Can Help Prepare

– Statistics – Emergency Ready Profile

  • How We Help Repair

– Process – Business Interruption

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About SERVPRO of Lakeland

  • The Largest Mitigation-Only

Restoration Company in Central Florida

  • Largest Inventory of

Restoration Equipment of Any Company in Polk County

  • Restored Hundreds of

Flood and Storm Affected Properties

  • Specialize in Commercial

Restoration

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About Our Industry

  • Restoration - the action
  • f returning something

to a former or condition

  • Mitigation - the action
  • f reducing the severity
  • f something
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SLIDE 5

About Our Industry

  • For the last 20 years,

the property restoration industry has grown exponentially, much of this stemming from increased awareness about the sustainability

  • f building materials to

water damage and serious medical effects

  • f indoor air pollution.
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SLIDE 6

About Our Industry

  • But the growth can

really be attributed to the idea of repairing damaged materials vs. removing damaged

  • materials. Restoration

saves a lot of money and time.

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SLIDE 7

Categories of Water Contamination

  • Category 1 Water - Refers to a source of water that does not pose substantial threat

to humans and classified as "Clean Water". Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.

  • Category 2 Water - Refers to a source of water that contains a significant degree of

chemical, biological or physical contaminants and causes discomfort or sickness when consumed or even exposed to. Known as "Grey Water". This type carries micro organisms and nutrients of micro organisms. Examples are toilet bowls with urine (no feces),sump pump failures, seepage due to hydrostatic failure and water discharge from dishwashers or washing machines.

  • Category 3 Water - Known as "Black Water" and is grossly unsanitary. This water

contains unsanitary agents, harmful bacteria and fungi, causing severe discomfort or

  • sickness. Type 3 category are contaminated water sources that affects the indoor
  • environment. This category includes water sources from sewage, seawater, rising

water from rivers or streams, ground surface water or standing water. Category 2 Water or Grey Water that is not promptly removed from the structure and or have remained stagnant may be re classified as Category 3 Water.

  • Most importantly, water that sits, becomes more hazardous to occupants.
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Before the Storm

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Prior Damage Inspection

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Prior Damage Inspection

  • Non Invasive Inspections Can Be Performed to

Determine Any Blistering, Separation, or Staining.

  • Invasive Inspections Can Determine Actual Fungal

Growth

  • Air Sampling Has Proven Successful In Determining

if Fungal Growth is present (Miller, Haisley, Et. Al)

  • Past or Prior Plumbing Leaks or Roof Leaks
  • Dead or Dying Trees
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Before The Storm: Emergency Ready Profile

  • This can be a valuable

tool for your clients to have in place before disaster strikes, in order to avoid prolonged business interruption.

  • Polk County Emergency

Management

  • Trained Maintenance

Staff

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Emergency Ready Profile

  • Identifies the line of Command for Authorizing Work

To Begin

  • This saves time so we can begin the work of

mitigating the damage.

  • Provides facility details such as shut off valve

locations, priority areas, and priority contact

  • information. Having a quick reference of what to do,

how to do it, and who to call provides solutions in advance of an emergency.

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SLIDE 13

Prior To The Storm:

Available Information

  • Polk County

Emergency Mitigation Services

  • Evacuation Routes
  • Hazard Mitigation

Project Form

– Submit mitigation safety projects to government resources

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Document Recovery

  • Where do you keep

your documents?

  • 3 different locked

places, one of which is

  • ff site.
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SLIDE 15

After The Storm

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Storm Recovery: Mobilization

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Storm Recovery

Priority Processes

  • Pumps, Extraction
  • Power Becomes an

Issue

  • Worker and Resident

Safety must be constantly monitored

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SLIDE 18

Business Interruption

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Storm Recovery: Business Interruption

  • Reducing Business

Interruption is Critical in Emergency Mitigation Services

  • Every Job is different and

requires a different drying plan.

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Three Story Hotel Loss:

Business Interruption

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Warehouses, Trees, Electrical

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Other Facilities

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Prevention and Restoration

  • Both Can Save Your

Clients Time and Money

  • Annual Inspections with

a Restoration Professional Can Decrease Potential Hazards and Help Create an Emergency Ready Plan if Disaster Strikes.

  • Jamie Shelley

Introduction

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Hurricane Preparedness

Jamie Shelley Project Cooridnator SERVPRO Disaster Recovery Team

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3 Types of Mitigation

  • Pre-Storm
  • During the Storm
  • After the Storm
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Mitigation Pre-Storm

  • Negotiate Agreements with key vendors and

alternate facilities

  • Mutual Aid Agreements
  • Insurance Review

– Document Conditions – Review Coverage

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Mitigation Pre-Storm

  • Inspections
  • Complete Impending Hurricane Checklist
  • Create Crisis Kits

– Personnel – Site Maps – Emergency Access – Documents

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Mitigation – During the Storm

  • Emergency Action Team On Site
  • Attempt to Mitigate Losses
  • Patrol Property Only When Safe to Do So
  • Monitor Systems that must remain on-line
  • Turn Off Electrical Switches in a Power

Failure

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Mitigation After the Storm

  • Notify Insurance Partner
  • Take Photos and Document Losses
  • Secure the Site
  • Evaluate Fire Protection Systems
  • Contact Key Personnel and Contractors
  • Conduct Safety Inspections
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Mitigation After the Storm

  • Refrigeration Concerns
  • Salvage of Damaged Goods
  • Protection of Inventory
  • Inspect, Clean, and Decontaminate Before

Start-Up

  • Freeze Wet Documents
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SLIDE 31

Personnel Considerations

  • Can Key Team Members Reach the Facility
  • Plan on Electronic Communication to be

Limited

  • Will You Need to Provide Temporary

Quarters

  • Do Employees Have a Plan For Home
  • Have Supply of Water, Food, and First Aid for

at Least 3 Days

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Lessons From The Past

  • Employees Cannot Get to Work
  • Employees Dealing with Damaged Homes
  • Temporary Power Not Available
  • Contractors Do Not Have Proper Access

to Impacted Area

  • Fuel Availability is Very Limited
  • Contractors Unable to Access/Stay in

Affected Area

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Summary

  • Plan Before the Event
  • Build Team to Deal with the Event
  • Practice and Update Plan
  • Consider Contingencies for Worst Case

Scenario

  • Align with Strategic Partners
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Questions? SERVPRO of Lakeland 863-646-4213