REPORT OF BREAKOUT SESSION 2(b) Management System Standards June - - PowerPoint PPT Presentation

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REPORT OF BREAKOUT SESSION 2(b) Management System Standards June - - PowerPoint PPT Presentation

Nov 07, 2022 952 likes •1.02k views

REPORT OF BREAKOUT SESSION 2(b) Management System Standards June 25, 2009 2:00 pm to 3:30 pm ANSI Workshop: Generating U.S. Input on the ISO Strategic Plan 20112015 June 2526, 2009 1 Management Systems Standards Key

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ANSI Workshop: Generating U.S. Input on the ISO Strategic Plan 2011–2015 June 25–26, 2009

REPORT OF BREAKOUT SESSION 2(b) Management System Standards June 25, 2009 2:00 pm to 3:30 pm

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ANSI Workshop: Generating Input on the ISO Strategic Plan 2011-2015 June 25-26, 2009 Slide 2

Management Systems Standards – Key Discussion/Consensus Points

Suggestions:

  • Content, Collection, Coordination & Consistency

— Definitions important: Terminology, Principles, Elements — Broaden stakeholder involvement; assure transparency — Optimize use of technology in standards development

  • Educate TCs; improve rigor of process; ID best practices
  • MSS diversification & expansion? Other subjects?

— Sound business justification is imperative (Guide 72) — Concerns: Overlap/Redundancy, Dilution of Value — Be responsive to stakeholder needs (Sector Schemes)

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ANSI Workshop: Generating Input on the ISO Strategic Plan 2011-2015 June 25-26, 2009 Slide 3

Management Systems Standards – Key Discussion/Consensus Points

  • Issues to be tackled to enhance confidence/effectiveness?

— How to measure!?? Need metric(s)

  • Customer Satisfaction? Conforming Product?

– Relationship between system/process and product — Resource burden (cost, ROI)

  • Duplication of effort; cumulative effect of proliferation

— Confusion re: acceptance criteria, especially by consumers — Insufficient stakeholder awareness/involvement/input

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ANSI Workshop: Generating Input on the ISO Strategic Plan 2011-2015 June 25-26, 2009 Slide 4

Management Systems Standards – Key Discussion/Consensus Points

  • ISO monitoring of compliance assessment, brand use?

— Yes, including collaboration with IAF/ILAC — Coordination and education of stakeholders is important

  • Review of standards development procedures
  • Dependence on clear/uniform criteria (incl. tech. stds.)

— Need for complaints process at ISO

  • Consider various stakeholder input mechanisms

– Surveys, focus groups

  • Including steps to resolve issues

– Repercussions/sanctions for misrepresentation