Prioritize relationships, not just transactions.
E-commerce for SAP and Microsoft Dynamics
relationships, not just transactions. E-commerce for SAP and - - PowerPoint PPT Presentation
Prioritize relationships, not just transactions. E-commerce for SAP and Microsoft Dynamics 95 % Buying habits have changed By 2040 , as much as 95 % of purchases will be facilitated by e-commerce. . Source: Nasdaq, 2017 95 % 75 % Buying
E-commerce for SAP and Microsoft Dynamics
By 2040, as much as 95% of purchases will be facilitated by e-commerce. .
Source: Nasdaq, 2017
By the year 2040, as much as 95% of shopping will be facilitated by e-commerce. .
Source: Sapio, 2019
B2B customers make 75% of their purchases
By the year 2040, as much as 95% of shopping will be facilitated by e-commerce. .
Source: Forrester, 2018
B2B customers make 75% of their purchases
B2B e-commerce is expected to increase 10% year over year.
44% of B2B buyers experience
every 2 weeks.
Source: Sapio, 2019
They struggle to deliver the same experience online that has made them successful offline.
This leads to frustrations, errors and disruptions.
They struggle to deliver the same experience online that has made them successful offline.
Which in turn damages the long-standing relationships with their customers.
This leads to frustrations, errors and disruptions. They struggle to deliver the same experience online that has made them successful offline.
Compromised success.
Leading to:
Which in turn damages the long-standing relationships with their customers. This leads to frustrations, errors and disruptions. They struggle to deliver the same experience online that has made them successful offline.
Mainstream e-commerce platforms are often built separately from the ERP, which causes silos between the two systems.
Not all data in one system is available in the other.
Not all data in one system is available in the other. Not all the functionality of one system is available in the other.
Not all data in one system is available in the other. Not all the functionality of one system is available in the other. Data needs to be synchronized between the two systems.
Not all data in one system is available in the other. Not all the functionality of one system is available in the other. Data needs to be synchronized between the two systems. Changes have to be made twice, once in the ERP and once in the e-commerce platform.
Compromised evolution Compromised reliability Compromised convenience
Compromised evolution Compromised reliability Compromised convenience
Lack of self-service Incomplete personalized experience Missing information
Compromised reliability
Inconsistent information across buying channels Order and delivery errors Inaccurate information
Compromised convenience Compromised evolution
Compromised evolution
Slow to adapt to customer needs and market changes Disruptions when making changes Inability to constantly add value
Compromised convenience Compromised reliability
Compromised evolution Compromised reliability Compromised convenience Compromised relationships
Imagine the following
Imagine the following
Introducing
Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.
The Sana Commerce story
E-commerce for SAP and Microsoft Dynamics
The Sana Commerce story
E-commerce for SAP and Microsoft Dynamics
Benefit 1:
Total customer convenience
The Sana Commerce story
Benefit 2:
Reliability without compromise
Benefit 3:
Constant evolution
E-commerce for SAP and Microsoft Dynamics Helping you succeed by fostering lasting relationships with customers who depend on you.
Benefit 1:
Total customer convenience
The Sana Commerce story
Benefit 2:
Reliability without compromise
Benefit 3:
Constant evolution
E-commerce for SAP and Microsoft Dynamics Helping you succeed by fostering lasting relationships with customers who depend on you. How?
Benefit 1:
Total customer convenience
The Sana Commerce story
Benefit 2:
Reliability without compromise
Benefit 3:
Constant evolution
This eliminates:
Caused by mainstream e-commerce solutions.
All ERP data is also available in the e-commerce platform in real time.
All ERP data is also available in the e-commerce platform in real time. All ERP functionality is also available in the e-commerce platform.
All ERP data is also available in the e-commerce platform in real time. All ERP functionality is also available in the e-commerce platform. There is a single source of data shared between ERP and e-commerce.
All ERP data is also available in the e-commerce platform in real time. All ERP functionality is also available in the e-commerce platform. There is a single source of data shared between ERP and e-commerce. Changes only have to be made once, in one system, and not in both.
The 3 key benefits
Total customer convenience Reliability without compromise Constant evolution
Total customer convenience
Reliability without compromise
Constant evolution
The 3 key benefits
Total customer convenience Reliability without compromise Constant evolution
Convenience, reliability and constant evolution
Prioritize relationships, not just transactions
Convenience, reliability and constant evolution Relationships
Prioritize relationships, not just transactions
Convenience, reliability and constant evolution Relationships Retention
Prioritize relationships, not just transactions
Convenience, reliability and constant evolution Referrals and recommendations Relationships Retention
Prioritize relationships, not just transactions
Convenience, reliability and constant evolution Referrals and recommendations Relationships Retention
+ Revenue + Profits
Prioritize relationships, not just transactions
It’s a constant evolution!
B2B E-commerce
B2B E-commerce has increased with 24% compared to last year.
Pepco pivoted their business to start manufacturing hand sanitizer: essential items in high demand at the time. Sana Commerce and ERP partner Createch supported them in their transformation.
Real-time integration
MSD NAV
Web store implementation
Transformation GTM & Business
It’s a constant evolution!
Diego Claessens Technical Touch
Project & Sales Manager
Matt George Larson Juhl
Sales Director
Marco May Boards & More
Head of E-commerce 11:15 – Room 1
Marco May Boards & More
Head of E-commerce
Matt George Larson Juhl Diego Claessens Technical Touch
Project & Sales Manager Sales Director 12:45 – Room 1
Marco May Boards & More
Head of E-commerce Sales Director
Matt George Larson Juhl Diego Claessens Technical Touch
Project & Sales Manager 13:30 – Room 1
It’s a constant evolution!
It’s a constant evolution!
Grand finale..