relationships, not just transactions. E-commerce for SAP and - PowerPoint PPT Presentation

Prioritize relationships, not just transactions. E-commerce for SAP and Microsoft Dynamics

95 % Buying habits have changed By 2040 , as much as 95 % of purchases will be facilitated by e-commerce. . Source: Nasdaq, 2017

95 % 75 % Buying habits have changed By the year 2040 , B2B customers as much as 95% of make 75 % of shopping will be facilitated their purchases by e-commerce. online. . Source: Sapio, 2019

+10 % 95 % 75 % B2B e-commerce is a huge opportunity By the year 2040 , B2B customers as much as 95% of B2B e-commerce is make 75% of shopping will be facilitated expected to increase their purchases 10 % year over year. by e-commerce. online. . Source: Forrester, 2018

Many organizations have already launched an e-commerce website.

But B2B buying is still broken 44 % 44 % of B2B buyers experience online order errors at least every 2 weeks . Source: Sapio, 2019

They struggle to deliver the same experience online that has made them successful offline. Why is that?

They struggle to deliver the same experience online that has made them successful offline. Why is that? This leads to frustrations, errors and disruptions.

They struggle to deliver the same experience online that has made them successful offline. Why is that? This leads to frustrations, errors and disruptions. Which in turn damages the long-standing relationships with their customers.

They struggle to deliver the same experience online that has made them successful offline. Why is this This leads to frustrations, errors and disruptions. so challenging? Leading to: Compromised Which in turn damages the long-standing relationships success. with their customers.

The root cause of these challenges? Silos. Mainstream e-commerce platforms are often built separately from the ERP, which causes silos between the two systems.

Not all data in one system is available in the other.

Not all data in one system is available in the other. Not all the functionality of one system is available in the other.

Not all data in one system is available in the other. Not all the functionality of one system is available in the other. Data needs to be synchronized between the two systems.

Not all data in one system is available in the other. Not all the functionality of one system is available in the other. Data needs to be synchronized between the two systems. Changes have to be made twice , once in the ERP and once in the e-commerce platform.

These silos in e-commerce result in: Compromised Compromised Compromised convenience reliability evolution

These silos in e-commerce result in: Compromised Compromised Compromised reliability evolution convenience Lack of self-service Incomplete personalized experience Missing information

These silos in e-commerce result in: Compromised Compromised Compromised convenience evolution reliability Inconsistent information across buying channels Order and delivery errors Inaccurate information

These silos in e-commerce result in: Compromised Compromised Compromised convenience reliability evolution Slow to adapt to customer needs and market changes Disruptions when making changes Inability to constantly add value

These silos in e-commerce result in: Compromised Compromised Compromised convenience reliability evolution Compromised relationships

Imagine the following What if you could make your ERP and e-commerce work as one?

Imagine the following What if your e-commerce platform could help you prioritize relationships , and not just transactions?

Introducing Sana Commerce Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them.

The Sana Commerce story What’s so different about us?

The Sana Commerce story What’s so different about us? E-commerce for SAP and Microsoft Dynamics

The Sana Commerce story What’s so different about us? Benefit 1: Total customer convenience E-commerce for Benefit 2: Reliability without SAP and Microsoft compromise Dynamics Benefit 3: Constant evolution

The Sana Commerce story What’s so different about us? Benefit 1: Total customer convenience Helping you succeed by E-commerce for Benefit 2: fostering lasting Reliability without SAP and Microsoft relationships compromise Dynamics with customers who depend on you. Benefit 3: Constant evolution

The Sana Commerce story What’s so different about us? Benefit 1: Total customer convenience Helping you succeed by E-commerce for Benefit 2: fostering lasting Reliability without SAP and Microsoft How? relationships compromise Dynamics with customers who depend on you. Benefit 3: Constant evolution

We make your ERP and e-commerce work as one This eliminates: • System silos • Unnecessary complexities • Compromises Caused by mainstream e-commerce solutions.

All ERP data is also available in the e-commerce platform in real time.

All ERP data is also available in the e-commerce platform in real time. All ERP functionality is also available in the e-commerce platform.

All ERP data is also available in the e-commerce platform in real time. All ERP functionality is also available in the e-commerce platform. There is a single source of data shared between ERP and e-commerce.

All ERP data is also available in the e-commerce platform in real time. All ERP functionality is also available in the e-commerce platform. There is a single source of data shared between ERP and e-commerce. Changes only have to be made once, in one system , and not in both.

The 3 key benefits Making ERP and e-commerce work as one Total customer Reliability without Constant evolution convenience compromise

Total customer convenience

Reliability without compromise

Constant evolution

The 3 key benefits Making ERP and e-commerce work as one Total customer Reliability without Constant evolution convenience compromise

Our customers

Prioritize relationships, not just transactions The pay-off Convenience, reliability and constant evolution

Prioritize relationships, not just transactions The pay-off Convenience, reliability and Relationships constant evolution

Prioritize relationships, not just transactions The pay-off Convenience, reliability and Relationships constant evolution Retention

Prioritize relationships, not just transactions The pay-off Convenience, reliability and Relationships constant evolution Referrals and Retention recommendations

Prioritize relationships, not just transactions The pay-off Convenience, reliability and Relationships constant evolution + Revenue + Profits Referrals and Retention recommendations

It’s a constant evolution! E-commerce adoption

E-commerce adoption

B2B e-commerce adoption

B2B e-commerce adoption 66% 24% 26% B2B E-commerce B2B E-commerce has increased with 24% compared to last year.

Business Transformation Pepco pivoted their business to start manufacturing hand sanitizer: essential items in high demand at the time. Sana Commerce and ERP partner Createch supported them in their transformation. Transformation Web store Real-time GTM & Business implementation integration 100% 20-day MSD NAV

It’s a constant evolution! Customers on stage

Our customers on stage 11:15 – Room 1 Marco May Matt George Diego Claessens Boards & More Larson Juhl Technical Touch Sales Director Project & Sales Manager Head of E-commerce

Our customers on stage 12:45 – Room 1 Marco May Diego Claessens Matt George Boards & More Technical Touch Larson Juhl Head of E-commerce Project & Sales Manager Sales Director

Our customers on stage 13:30 – Room 1 Matt George Diego Claessens Marco May Larson Juhl Technical Touch Boards & More Sales Director Project & Sales Manager Head of E-commerce

It’s a constant evolution! Evolving product

Sana Commerce Cloud

It’s a constant evolution! How our customers successfully evolve!

Grand finale.. 25 nominees 7 categories 7 prizes Who will take it home?