Regional Managing Director : Phil Stone Email : - - PowerPoint PPT Presentation

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Regional Managing Director : Phil Stone Email : - - PowerPoint PPT Presentation

Oct 03, 2023 15 likes •366 views

Regional Managing Director : Phil Stone Email : stonep@arrivanw.co.uk T : 07850 497827 Area Managing Director Merseyside : Howard Farrall Email : farrallh@arrivanw.co.uk T : 07974 139322 February 2014 Our parent company: Deutsche

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Regional Managing Director : Phil Stone Email : stonep@arrivanw.co.uk T : 07850 497827 Area Managing Director – Merseyside : Howard Farrall Email :

February 2014

farrallh@arrivanw.co.uk T : 07974 139322

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  • A leading worldwide provider of transport and logistics services
  • Founded in 1994
  • Operates in more than 130 countries worldwide
  • Employs 300,000 people
  • Revenue of €40 billion
  • Arriva is responsible for the growth and development of all Deutsche Bahn’s

regional passenger transport outside of Germany

Our parent company: Deutsche Bahn

Deutsche Bahn’s mission statement

To be a customer-orientated, likeable, resource-saving and economically successful company

Deutsche Bahn’s vision

To expand our leading market positions to become the world’s leading mobility and logistics company, by offering innovative solutions, focusing on intelligent integration and setting the standards for quality and customer service in our markets

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We hold leading market positions in Europe and the world

Netze

No.1 Rail infrastructure No.1 Operation of railway

Bahn

No.1 Today

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stations Local rail passenger transport No.2 Long-distance passenger rail transport No.2 Bus transport

Schenker

No.1 Rail freight transport No.1 Land transport No. Ocean freight

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Contract logistics No.2 Air freight

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No.

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Key statistics

  • 54,500 employees
  • 2.2 billion passenger

journeys every year

  • Significant presence

in 14 countries

Arriva

And we’re still growing

in 14 countries

  • 19,500 buses
  • 715 trains
  • 221 trams/metro
  • 474 patient transport

ambulances/cars

  • 19 waterbuses
  • 16 years in mainland

Europe

  • Revenue €3.8 billion

Statistics include associates

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SLIDE 5

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The Geography

£163 million Turnover 1160 Buses 2700 Drivers 313 Engineers 243 Other 14 Garages (plus 4 Outstations)

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SLIDE 7

TOTAL Vehicles 665 Staff 2035 Miles 31.376m

Arriva Merseyside in the Liverpool City Region

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Passengers 70.268m

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The Fleet

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Investment in Merseyside : 2010-2014

241 New Vehicles

Hybrids Birkenhead

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Vehicles £40.4m

Gas Bus Runcorn

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SLIDE 10

Average Age of Fleet

31/03/2015 Bootle 6.3 Birkenhead 6.5 St Helens 6.5

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Speke 6.0 Southport 7.2 Green Lane 7.7 Runcorn 7.1 Total 6.7

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Merseyside Fleet – All Less than 15 Years Old

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Investment

53 new Double Deckers to replace Single Deckers in January and February 2015 : Route 10 ) 37 Route 10A ) Route 53 16

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Environment

Hybrid Zeta

Mpg : Hybrid 9.35

Clean Bus Technology Fund

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Gas

Projected Mpg = Improvement

  • f 5% Mpg

Nil emissions

2006 Volvo 5.20 2002 Gemini 7.60

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People People

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People – 4th Biggest Employer in Merseyside!

20 Apprentices Long Service Awards

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IIP Champion UK Bus Awards 2014 Young Manager of the Year

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Partnership Partnership

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BBAF in collaboration with Merseytravel

  • Arriva to risk £529k of BSOG to agree

to

  • Bus Priorities at Junctions
  • Traffic Signal Recognition
  • SQPS – Service 17/33 with

Arriva/Halton

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  • Inter-availability of tickets between

Operators

  • Agreed network prioritisation
  • DfT Approval – Merseyside leading the

way “Only 3 exist in England”

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VPAs and SQPs in collaboration with Merseytravel

SQPS :

  • Minimum frequencies agreed to be combined Daytime –

Monday to Friday

  • Evening/Sunday Service to be a minimum every 15 minutes

combined

  • Fleet age profile to be no older than 7.5 years
  • Inter-availability of tickets on all SQPs routes
  • Joint publicity and marketing on all SQPS routes
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  • Data Sharing Agreement to be signed
  • SERVICES :
  • Service 14
  • January 2011
  • Service 10/10A
  • May 2011
  • Service 53/53A
  • July 2011
  • Service 82 and 86/86A
  • October 2011
  • Wirral – Service 401/472
  • May 2012
  • Wirral – Service 1/2
  • May 2012

The Operators have committed to a Partnership!!

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Smartcard

  • Student/Scholar Smartcards introduced

September 2013 :

− Over 16,000 tickets in circulation − Annual price of £374 p.a. (i.e. £1.13 per day for Student Ticket) − Annual price of £237 p.a. (i.e. £1.21 per day for Scholar Ticket)

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  • Saveaway Smart scheme in

collaboration with Merseytravel :

− Fully on board!! − Need to sort governance out before we move forward

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Bus Lanes in Liverpool

During the 12 month trial :

  • All bus journeys in Merseyside were 1% slower
  • All car journeys in Merseyside were 1½% slower

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  • The consistency of our punctuality was 20% worse

We still believe bus priorities are essential to promote public transport and attract passengers from private to public transport.

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Franchising View

  • Arriva works in different markets across Europe
  • Replicating London elsewhere isn’t feasible

− London has a low car ownership − London has a growing population − London has a high level of public spending of more than £500m p.a. (£75 per Londoner compared to £19 outside of London) Londoner compared to £19 outside of London) − Congestion Charge, Expensive Car Parks and Bus Priorities

  • Working in partnership has been the Arriva Merseyside way; we

have come to the party on investment, kids fares, BBAF, VPAs, Long-Term Unemployed, SQPs, the environment and Smart

  • ticketing. We would like to look next at Young People’s fares, bus

priorities and better information.

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Fares

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Fares

April April April April 2011 2012 2013 2014 Single (9%) £1.80 £2.00 £2.10 £2.20

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Weekly (9%) £17.00 £18.00 £15.00 £15.00 Daily (10%)

  • North West Area

£4.40 £4.60 £4.80 £5.00

  • Liverpool Zone

£3.70 £3.90 £4.00 £4.00

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OAP & Disabled 31% Adult Single 9% Adult Day 10%

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Merseytravel Ticket Range 15% Adult Weekly 9% Children & Scholars 16%

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Fare Initiatives

  • Merseyside Weekly All Area Ticket – Reduce to £15

April 2012

  • Child Weekly Ticket to £10

April 2013

  • My Ticket - £2.00

May 2014

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  • £3 return on Service 26/27

Aug 2014

  • Cap Singles in Southport at £2.20

Return tickets on town services - £2.70 Oct 2014

  • Wirral Short Hopper - £1.50

Easter 2015

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Marketing Information and Innovation

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Marketing the Arriva Brand Nationally

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The call to action will be our website and/or the new journey planning app.

  • 350,000 downloads
  • 60% iPhone
  • 40% Android
  • 63% of app downloads are active

users

  • CS now handle c.110 Live Chat’s a

day, many of these are confirming RTI information.

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Social Media

North West 4960 Twitter follower &

  • ver 15,000 tweets

4330 Facebook likes

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Customer Surveys Customer Surveys

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Customer Survey - Merseyside

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Passenger Focus Results

2012 85% 2011 85%

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2011 85% Highest PTE Areas in the country at 87%

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Arriva in the Local Community

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Priorities Going Forward

  • Quality of the Fleet :

– Cleaning Standards – Drivers Customer Service Standards

  • Investment to continue – Double Deckers for Single Deckers
  • Continued Stability of the Network
  • Smart Ticketing in collaboration with Merseytravel
  • Lobby for Bus Priorities
  • Better Marketing and Information in collaboration with Merseytravel
  • Partnership

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