SLIDE 1
Rebuild Consumer Trust in Banks
Is there a need for more government regulations?
88% HK consumers agree that there is a need for more government regulations
Synovate Data
Rebuild Consumer Trust in Banks Is there a need for more government - - PowerPoint PPT Presentation
Rebuild Consumer Trust in Banks Is there a need for more government - - PowerPoint PPT Presentation
Rebuild Consumer Trust in Banks Is there a need for more government regulations? 88% HK consumers agree that there is a need for more government regulations Synovate Data Need more government regulations? 88 90 90 84 84 82 79 77 76
SLIDE 2
SLIDE 3 90 90 84 84 82 79 77 76 76 76 74 72 65 57 45
Serbia Taiwan HK Brazil UK Malaysia Russia South Africa France India Spain Australia New Zealand Canada U.S. Denmark
88
Need more government regulations?
Synovate Data
SLIDE 4
Is it important to have MYSTERY SHOPPING to monitor the service level and compliance standard?
SLIDE 5
Is it important to have MYSTERY SHOPPING to monitor the service level and compliance standard?
SLIDE 6
Is mystery shopping IMPORTANT?
SLIDE 7
Is mystery shopping IMPORTANT?
SLIDE 8
7 out of 10 find mystery shopping IMPORTANT
Synovate Data
SLIDE 9
What are the benefits of Mystery Shopping?
SLIDE 10
78%
Improved Service
Benefits of mystery shopping
Synovate Data
SLIDE 11
67% 78%
Improved Service Confidentwith Service
Benefits of mystery shopping
Synovate Data
SLIDE 12
66% 67% 78%
Improved Service Confidentwith Service Professional Service
Benefits of mystery shopping
Synovate Data
SLIDE 13
62% 66% 67% 78%
Improved Service Confidentwith Service Professional Service Reliable Service
Benefits of mystery shopping
Synovate Data
SLIDE 14
Benefits of mystery shopping
SLIDE 15
Benefits of mystery shopping
SLIDE 16
6 out of 10 choose banks with mystery shopping
Synovate Data
SLIDE 17
Risk profiling and product introduction took 2 hours! Can we streamline the procedure?
SLIDE 18
Are the risk warnings for my protection or just a disclaimer?
SLIDE 19
Consumer trust in Banks?
SLIDE 20
58% HK consumers have strong trust in BANKS
Consumer Trust in Banks?
Synovate Data
SLIDE 21 48 48 41 40 40 38 37 37 35 32 29 25 24 18 16
HK CanadaMalaysiaAustralia India
South Africa Taiwan Brazil U.S. Russia DenmarkSerbia Spain New Zealand France UK
58
Strong Trust in Banks
Synovate Data