Rebuild Consumer Trust in Banks Is there a need for more government - PowerPoint PPT Presentation

Rebuild Consumer Trust in Banks

Is there a need for more government regulations? 88% HK consumers agree that there is a need for more government regulations Synovate Data

Need more government regulations? 88 90 90 84 84 82 79 77 76 76 76 74 72 65 57 45 Serbia Taiwan HK Brazil UK Malaysia Russia South France India Spain Australia New Canada U.S. Denmark Africa Zealand Synovate Data

Is it important to have MYSTERY SHOPPING to monitor the service level and compliance standard?

Is it important to have MYSTERY SHOPPING to monitor the service level and compliance standard?

Is mystery shopping IMPORTANT?          

Is mystery shopping IMPORTANT?          

7 out of 10 find mystery shopping IMPORTANT           Synovate Data

What are the benefits of Mystery Shopping?

Benefits of mystery shopping Improved Service 78% Synovate Data

Benefits of mystery shopping Improved Service 78% 67% Confidentwith Service Synovate Data

Benefits of mystery shopping Improved Service 78% 67% Confidentwith Service Professional Service 66% Synovate Data

Benefits of mystery shopping Improved Service 78% 67% Confidentwith Service Professional Service 66% Reliable Service 62% Synovate Data

Benefits of mystery shopping          

Benefits of mystery shopping          

6 out of 10 choose banks with mystery shopping           Synovate Data

Risk profiling and product introduction took 2 hours! Can we streamline the procedure?

Are the risk warnings for my protection or just a disclaimer?

Consumer trust in Banks?

Consumer Trust in Banks? 58% HK consumers have strong trust in BANKS Synovate Data

Strong Trust in Banks 58 48 48 41 40 40 38 37 37 35 32 29 25 24 18 16 HK CanadaMalaysiaAustralia India South Taiwan Brazil U.S. Russia DenmarkSerbia Spain New France UK Africa Zealand Synovate Data