Quarterly Foster Care Service Delivery Meeting August 24, 2018 - PowerPoint PPT Presentation

Quarterly Foster Care Service Delivery Meeting August 24, 2018

Today’s Agenda • Welcome and Introductions • SOCPR Results • Collaborative Protocols • Standard Work – Follow Up • Data Presentations • Next Steps • Next Meeting – Nov 30 th 9:30a-11:30a Reaching across Arizona to provide comprehensive 2 quality health care for those in need

SOCPR Results Kevin Flynn – SOC Reports Located at: https://www.azahcccs.gov/Resources/Reports/behaviorhealth.html Reaching across Arizona to provide comprehensive 3 quality health care for those in need

Collaborative Protocols Mark Ewy - DCS Reaching across Arizona to provide comprehensive 4 quality health care for those in need

Standard Work – Follow Up Mike Faust - DCS Reaching across Arizona to provide comprehensive 5 quality health care for those in need

Behavioral Health Utilization and Timeframes for Foster Children • Quarterly deliverable and meeting schedule now correspond • Next deliverable is due Nov. 15 th • Next meeting is Nov. 30 th • Reminders o Quarterly deliverable is specific to foster children o Supporting narrative needs to be complete Reaching across Arizona to provide comprehensive 6 quality health care for those in need

Data Presentation Reaching across Arizona to provide comprehensive 7 quality health care for those in need

Penetration 14000 90% 80% 12000 70% 10000 Foster Care Enrollment 60% Penetration Rate 8000 50% 40% 6000 30% 4000 20% 2000 10% 0 0% 10/1/2016 – 1/1/2017 – 4/1/2017 – 7/1/2017 – 10/1/2017 – 12/31/2016 3/31/2017 6/30/2017 9/30/2017 12/31/2017 CIC Enrollment HCIC Enrollment MMIC Enrollment CRS Enrollment CIC Penetration Rate HCIC Penetration Rate MMIC Penetration Rate CRS Penetration Rate Reaching across Arizona to provide comprehensive 8 quality health care for those in need

Crisis Services 60 50 40 CIC Avg. Dispatch Time Avg. Minutes CIC Avg. Mobile Team Time 30 HCIC Avg. Dispatch Time HCIC Avg. Mobile Team Time MMIC Avg. Dispatch Time 20 MMIC Avg. Mobile Team Time 10 0 10/1/2016 – 1/1/2017 – 4/1/2017 – 7/1/2017 – 10/1/2017 – 12/31/2016 3/31/2017 6/30/2017 9/30/2017 12/31/2017 * CRS specific data unavailable at this time Reaching across Arizona to provide comprehensive 9 quality health care for those in need

Rapid Response 1800 80 1600 70 1400 60 1200 50 Avg. Hours 1000 # of RR 40 800 30 600 20 400 10 200 0 0 10/1/2016 – 1/1/2017 – 4/1/2017 – 7/1/2017 – 10/1/2017 – 12/31/2016 3/31/2017 6/30/2017 9/30/2017 12/31/2017 CIC # of RR HCIC # of RR MMIC # of RR CRS # of RR CIC Avg. RR Time HCIC Avg. RR Time MMIC Avg. RR Time CRS Avg. RR Time Reaching across Arizona to provide comprehensive 10 quality health care for those in need

HCTC Utilization 100 350 90 300 80 250 70 Total Members 60 200 Avg. Days 50 150 40 30 100 20 50 10 0 0 10/1/2016 – 1/1/2017 – 4/1/2017 – 7/1/2017 – 10/1/2017 – 12/31/2016 3/31/2017 6/30/2017 9/30/2017 12/31/2017 CIC # in HCTC – CMDP HCIC # in HCTC – CMDP MMIC # in HCTC – CMDP CRS # in HCTC – CMDP CIC Avg. Length of Stay – CMDP HCIC Avg. Length of Stay – CMDP MMIC Avg. Length of Stay – CMDP CRS Avg. Length of Stay – CMDP Reaching across Arizona to provide comprehensive 11 quality health care for those in need

HCTC Utilization 14000 7.0% 12000 6.0% 10000 5.0% Enrollment 8000 4.0% HCTC % 6000 3.0% 4000 2.0% 2000 1.0% 0 0.0% 10/1/2016 – 1/1/2017 – 4/1/2017 – 7/1/2017 – 10/1/2017 – 12/31/2016 3/31/2017 6/30/2017 9/30/2017 12/31/2017 CIC Enrollment HCIC Enrollment MMIC Enrollment CRS Enrollment CIC % HCIC % MMIC % CRS % Reaching across Arizona to provide comprehensive 12 quality health care for those in need

Respite Utilization 14000 50% 45% 12000 40% 10000 35% 30% Enrollment 8000 % Respite 25% 6000 20% 15% 4000 10% 2000 5% 0 0% 10/1/2016 – 1/1/2017 – 4/1/2017 – 7/1/2017 – 10/1/2017 – 12/31/2016 3/31/2017 6/30/2017 9/30/2017 12/31/2017 CIC Enrollment HCIC Enrollment MMIC Enrollment CRS Enrollment CIC % HCIC % MMIC % CRS % Reaching across Arizona to provide comprehensive 13 quality health care for those in need

Grievances 20 18 16 14 12 10 8 6 4 2 0 Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 CIC Number of Grievances CIC Number of Distinct Members HCIC Number of Grievances HCIC Number of Distinct Members MMIC Number of Grievances MMIC Number of Distinct Members *CRS reported no grievances during Reaching across Arizona to provide comprehensive 14 report timeframe quality health care for those in need

Next Steps Reaching across Arizona to provide comprehensive 15 quality health care for those in need