Quality Conversations Russell Harvey North W est Em ployers - - PowerPoint PPT Presentation

▶
quality conversations
SMART_READER_LITE
LIVE PREVIEW

Quality Conversations Russell Harvey North W est Em ployers - - PowerPoint PPT Presentation

Dec 10, 2022 408 likes •728 views

Quality Conversations Russell Harvey North W est Em ployers Associate Purpose of Programme to support and develop our staff to maximise the health outcomes of their interactions with patients to improve the quality of interactions

slide-1
SLIDE 1

Russell Harvey North W est Em ployers Associate

Quality Conversations

slide-2
SLIDE 2

Purpose of Programme

  • to support and develop our staff to

maximise the health outcomes of their interactions with patients

  • to improve the quality of interactions

between staff within our organisations and across the health and care system

slide-3
SLIDE 3

Purpose of Programme

Jayne Needham - Assistant Director Health, Wellbeing and Inclusion/ Consultant in Public Health

Derbyshire Community Health Services NHS Foundation Trust.

Jo Hunter – Deputy Chief Nurse

Derbyshire Community Health Services NHS Foundation Trust.

slide-4
SLIDE 4

Learning Outcomes

  • Clarify the meaning(s) of Quality Conversations
  • Identify the skills, capabilities required
  • Specify how these link to you, your team and your clients/ colleagues
  • Through practice – identify your own strengths around Coaching
  • Outline and practice a Coaching model
  • Provide you with a suite of tips, tools, techniques and models to

utilise

  • Agree next steps and action planning
slide-5
SLIDE 5

Contracting

A successful session includes… .? How do I… .?

slide-6
SLIDE 6

Menti

login: www.menti.com – code: 94 07 66

slide-7
SLIDE 7

What makes you proud about the service you provide?

Strengths? Skills? Capabilities?

slide-8
SLIDE 8

Menti

login: www.menti.com – code: 94 07 66

slide-9
SLIDE 9

A strengths based approach

“What will happen when we think about what is right with people rather than fixating on what is w rong with them?”

slide-10
SLIDE 10

Strengths v Deficit

Strengths

  • Build strengths and capacity
  • Release potential
  • Focus on the client's story
  • Study what is right with

people Deficit

  • Identify gaps
  • Repair problems
  • Fosters culture of negativity
  • Study what is wrong with people
slide-11
SLIDE 11

Health coaching in action.

slide-12
SLIDE 12

Push ( Directive)

Listening to understand Sum m arising, paraphrasing, reflecting

Pull ( Non- directive) Supporting them to solve

Questions to explore

  • ptions/ solutions

Giving feedback

Solving for them

Offering guidance Telling I nstructing

slide-13
SLIDE 13

What are strengths based conversations?

  • Complex and messy
  • Focus on understanding and building strengths
  • They have many good outcomes
  • They focus on the client’s story
  • They value and appreciate the individual, their

culture and community

slide-14
SLIDE 14

Attitude, Skills and Knowledge

For a successful Coach

Attitude Skills Knowledge

slide-15
SLIDE 15

Practice

Coach Observer Coachee

slide-16
SLIDE 16

The Psychological Dimension

Conversations to enable sustainable change External and Action landscapes

slide-17
SLIDE 17

Both Landscapes:

External Places Money Role People Events Deadlines Data Relationships Action Beliefs emotions/ feelings desires images dreams values conflicts thoughts Physical sensations psychological/ self protection

slide-18
SLIDE 18

Are you listening to respond or listening to understand?

slide-19
SLIDE 19

The GROW Model

Reality Options Will Goals

slide-20
SLIDE 20

Six principles of coaching

People know more than they think they know Everyone has resources for improving performance Useful questions are worth more than commands Each person is responsible for their own contribution to the organisation Every setback provides a learning opportunity Challenging but achievable goals bring out the best in people

slide-21
SLIDE 21

Great coaching questions

Should

  • Challenge assumptions

and thinking

  • Encourage a

broader/ different view

  • Lead to a deeper level of

thinking Should not

  • Lead them where you think

they should go

  • Confuse the individual
  • Reinforce existing unhelpful

thinking

slide-22
SLIDE 22

Practice

Coach Observer 1 Coachee Observer 2

slide-23
SLIDE 23

1

  • Introduce the conversation

2

  • Say exactly what you saw or heard

3

  • Explain the effect of this behaviour

4

  • Pause/discuss

5

  • Expectations – state the behaviour you want

6

  • Ask for agreement

7

  • Conclude and agree outcomes

Core statement

The core statement framework

slide-24
SLIDE 24

Understanding your audience

Skill W ill

High High Low

Grumpy Expert Eager Novice Steady Eddie Shining Star Can’t cook, Won’t cook!

slide-25
SLIDE 25

CHALLENGE

High

S U P P O R T

Low High

Com placen t Cosy club Grow th Learning Change Motivation Apathy Boredom De- m otivation Fear Stress

Setting the right tone

25

slide-26
SLIDE 26

Practice

Coach Observer 1 Coachee Observer 2

slide-27
SLIDE 27

What are your next steps? How are you going to ensure success?

Strengths? Skills? Capabilities?

slide-28
SLIDE 28

Menti

login: www.menti.com – code: 94 07 66

slide-29
SLIDE 29

Website link: https: / / my.dchs.nhs.uk/ Public/ DCHS-Quality- Conversations

slide-30
SLIDE 30

Contacts

NorthWest Employers Suite 2.4, 2nd floor Building 8 Exchange Quays Salford Quays Manchester M5 3EJ 0161 834 9362 support@nwemployers.org.uk nwemployers.org.uk