Putting a dollar value on your training and research services An - - PowerPoint PPT Presentation

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Putting a dollar value on your training and research services

An NT Health Library Services case study

A’Mhara McKey eLearning Librarian, NT Health Library Services

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Why do we even need to demonstrate our value? They should just know, right?

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Why?

• Our clients know we’re great, but they’re not always

the decision-makers

• Libraries are expensive and we take up a lot of space
• We’re often seen as easy pickings when it’s time to cut

back

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So how do we demonstrate our value?

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How?

• How much time do we save our clients and the
• rganisation?
• What is that time worth?
• What is the return on investment?

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Calculating the value

• f our training services

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Calculating value – training services

• First step – keep comprehensive records of every

training (or support) session

»Date »Training type (e.g. regular training, requested group training,

• ne-to-one, orientation)

»Training content (e.g. Health statistics, Guideline Writers, Going Mobile) »Region »Location »Facilitator »Attendance »Preparation time and delivery time

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• 495 NT Health staff attended

120 training sessions

• 20 scheduled sessions
• 29 requested group sessions
• 73 one-to-one sessions
• Most were delivered in Darwin

(71%).

• Average regional attendance

equated to 4.7 people per session in Darwin and 1.5 people per session in Alice Springs.

Calculating value – training services

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Calculating value – training services

• Second step – get feedback from participants

» Electronic evaluation survey set up in LibWizard » Sent out to training participants approx. one week after training » One-to-one sessions – evaluation survey sent out every two months » Three main focuses – information about participant, outcomes

• f training (library-related and work-related outcomes) and time

saved

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Calculating value – training services

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Calculating value – training services

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Calculating value – training services

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Time saved

“Approximately how much time per week has what you learned in this session saved you in your job?” In the period July – Dec 2017, respondents reported a total of 62.25 hours of time saved per week as a result of attending a library services training session, an average of 45 minutes per person, per week.

Calculating value – training services

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Value for money

Our training saves NT Health: $2858.43 per week

$148,638.36 per year

(Time saved x average hourly wage by profession)

Calculating value – training services

Profession stream Total number of hours saved per week Average hourly wage Total saved Medical Officer 0.5 $58.61 $29.30 Nursing 30.5 $50.95 $1553.97 Allied Health 10.5 $44.45 $466.725 Professional 6 $44.45 $266.70 Admin (AO1 – AO4) 6.25 $30.62 $191.37 Admin (AO5 – AO7) 3 $46.98 $140.94 Senior Administrative Officer 0.5 $66.10 $33.05 Physical 0.5 $25.84 $12.92 Other 4.5 $54.93 $247.18 62.25 hours per week $2942.16 per week

Wages provided by the NT Health Data Management and System Reporting team.

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Calculating the Return on Investment

• Time saved x average hourly wage = $2942.16

saved per week in staff time

• Librarian time (preparation and delivery of

training) x average hourly wage = $4354.14 total

• f librarian time / 52 weeks = $83.73 per week in

librarian wages

• $2942.16 per week (money saved) - $83.73 per

week (librarian wages) = $2858.43 in savings for NT Health per week

• $2942.16 in client time saved / $83.73 in librarian

time spent = $34.14 return on every dollar spent on librarian wages

Calculating value – training services

Return on investment

3,414%

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Calculating the value of

• ur research services

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Calculating value – research services

• First step – record number of literature searches

performed including time spent on each search (we use RefTracker)

• Second step – get feedback from clients (LibWizard

survey)

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Calculating value – research services

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Calculating value – research services

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Calculating value – research services

Time saved

“How much time do you think you saved by asking Library Services to perform a literature search on your behalf?” From July – December 2017, respondents reported a total of 47.5 hours of time saved as a result of requesting a literature search, an average of 3 hours per person

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Calculating value – research services

Value for money

Our services save NT Health: $102.05 per search

• Approx. $37,758.50 a

year

Profession stream Total number of hours saved Average hourly wage Total saved Medical Officer 5 $58.61 $293.05 Nursing 22 $50.95 $1120.90 Allied Health 5 $44.45 $225.25 Professional 9 $44.45 $400.05 Administrative 3.5 $38.80 $135.80 Other 3 $54.93 $164.79 47.5 $2339.84

Wages provided by the NT Health Data Management and System Reporting team.

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Calculating value – research services

Calculating the Return on Investment

• Time saved x average hourly wage = $2339.84 in staff time
• 163 hours of librarian time spent on 185 searches = 0.9hr per

search = $44.19 librarian time per search on average

• $2339.84 saved on 16 searches = $146.24 saved per search
• $146.24 client time saved per search - $44.19 librarian time =

$102.05 saved per search

• 185 searches performed in last 6 months = 370 searches in 12

months = $37758.50 saved for NT Health per year

• $102.05 in client time saved / $44.19 in librarian time spent =

$2.31 return on every dollar spent on librarian wages

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Things to consider

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Things to consider

• Time saved is self-reported by clients
• Response rate impacts reliability of

results

• Library staff time isn’t the only

‘expense’

• Determining the true return on

investment from training requires you to compare baseline knowledge / skills

• f clients with their knowledge / skills

post training

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Things to consider

• Libraries provide more than just training

& research

• Electronic resources
• Inter-library loans
• Equipment & facilities – computers,

printing, WiFi, training rooms etc.

• Other variables when it comes to ‘value’:
• e.g. 63% of literature search results

had an impact on patient care which may have led to additional savings

6% 6% 13% 13% 25% 37% Avoided re-admission Avoided an adverse event Reduced length of stay Choice of medications / therapy Treatment / management Not used for direct patient care

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Things to consider

Other valuable outcomes of training services

To update my knowledge / skills / professional development For research or project work Nothing yet To find evidence to support and change practice To support my study To develop or improve a program or service To support my decisions in patient/client care For professional presentations or discussions (e.g. journal club, case reviews, Grand Rounds) To develop or update a procedure / clinical guideline To support a patient safety and quality event or initiative

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Things to consider

Other valuable outcomes of research services

5% 7% 8% 8% 8% 8% 10% 12% 16% 18%

• Other -

To support my study To support my decisions in patient/client care To update my knowledge / skills / professional development To develop or update a policy / procedure / guideline To support a patient safety and quality event or initiative For professional presentations or discussions (e.g. journal club, case reviews, Grand Rounds) To develop or improve a program or service For research or project work To find evidence to support and change practice

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Round-up

• Remember the importance of showing your $$ value
• Don’t get complacent – start collecting data now
• Keep detailed statistics
• Use an electronic evaluation survey
• Report on data in a meaningful way
• Remember that we are worth more than just time saved

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Darwin Health Library Trudi Maly / A’Mhara McKey Phone: (08) 8922 8961 Email: healthlibrary.ths@nt.gov.au

Thank you!