Provider EVV System Training December 21, 21, 2017 2017 Zoom - - PowerPoint PPT Presentation

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Provider EVV System Training December 21, 21, 2017 2017 Zoom - - PowerPoint PPT Presentation

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Provider EVV System Training December 21, 21, 2017 2017 Zoom Webinar - Administrivia Attendee Phone/Audio Muted View Options - Exit Full Screen Zoom Webinar Controls Questions Q&A Post-Webinar Questions Send via

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Provider EVV System Training

December 21, 21, 2017 2017

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Zoom Webinar - Administrivia

  • Attendee Phone/Audio Muted
  • View Options - Exit Full Screen
  • Zoom Webinar Controls
  • Questions  Q&A
  • Post-Webinar Questions
  • Send via email:

PAsupport@hhaexchange.com

  • Subject Line:

Provider EVV Webinar Question

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

HHAX PA CHC Provider Information Center

https://hhaexchange.com/pachc

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

HHAeXchange System Training - Agenda

1 Caregiver Module 2 Schedule Module

3 Visit Confirmation (EVV)

4 Prebilling 5 Billing

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Caregiver Management

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Caregiver – Data Entry (< 100)

  • New Caregiver
  • Required Fields
  • Demographics

(Employment Type)

  • Address
  • Emergency
  • Save
  • Creates Profile
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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Caregiver – Profile Overview

  • Demographics
  • Employment
  • Address
  • Emergency
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Schedule Management

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Scheduling Visits – Requirements

  • Member Status = Active
  • Authorization = Valid Dates/Service Info
  • Plan of Care (POC)

(MCO-specific)

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Scheduling Visits – Functionality

  • Creating a Visit (Non-Skilled/Skilled)
  • Schedule Components
  • 1. Scheduled Time
  • 2. Caregiver
  • 3. Optional: Plan of Care (POC)
  • 4. Service Code
  • 5. Save Schedule
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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Scheduling Visits - Calendar

  • Member Calendar (Member  Calendar Page)

COLOR CODES: Green Pink White

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Scheduling Visits – Master Week

  • “Permanent Schedule”
  • “Roll Over”
  • 1. Hours (per day)
  • 2. Caregiver
  • 3. Service Code
  • 4. Selected Days
  • 5. Save “Permanent Schedule”
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Visit Entry

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management - EVV

  • EVV Configuration
  • Placing EVV via Phone
  • Clock In
  • Clock Out
  • Successful EVV

Sample Instructions

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – Manual Visit Confirm

  • 1. Visit Info Tab
  • 2. Visit Start Time
  • 3. Visit End Time
  • 4. Reason
  • 5. Action Taken
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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – Manual Visit Confirm

  • 6. Timesheets
  • Required
  • Approved
  • 7. POC Duties

(Plan of Care)

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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – View EVV Visits

  • Visit Search (Visit  Visit Search)
  • Member Calendar (Member  Calendar Page)
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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – Call Dashboard

  • Searching for Call Issues (Exceptions)
  • Understanding Call Maintenance “Buckets”
  • Call Maintenance
  • Missed Calls (In/Out/Call)
  • Visit Log and Rejected Calls
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PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC (HHAEXCHANGE)

Visit Management – Call Dashboard

  • Addressing Call Issues (Exceptions)
  • Fixing Call Issues
  • Linking Calls
  • Rejecting Calls
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For Post-Session Updates & Questions: https://hhaexchange.com/pachc

PASupport@hhaexchange.com