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Provider EVV System Training December 21, 21, 2017 2017 Zoom - PowerPoint PPT Presentation

Aug 25, 2023 •353 likes •570 views

Provider EVV System Training December 21, 21, 2017 2017 Zoom Webinar - Administrivia Attendee Phone/Audio Muted View Options - Exit Full Screen Zoom Webinar Controls Questions Q&A Post-Webinar Questions Send via

  1. Provider EVV System Training December 21, 21, 2017 2017

  2. Zoom Webinar - Administrivia  Attendee Phone/Audio Muted  View Options - Exit Full Screen  Zoom Webinar Controls  Questions  Q&A  Post-Webinar Questions  Send via email: PAsupport@hhaexchange.com  Subject Line: Provider EVV Webinar Question PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 1 (HHAEXCHANGE)

  3. HHAX PA CHC Provider Information Center https://hhaexchange.com/pachc PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 2 (HHAEXCHANGE)

  4. HHAeXchange System Training - Agenda 3 5 1 2 4 Visit Confirmation Caregiver Module Schedule Module Prebilling Billing (EVV) PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 3 (HHAEXCHANGE)

  5. Caregiver Management

  6. Caregiver – Data Entry (< 100)  New Caregiver  Required Fields  Demographics (Employment Type)  Address  Emergency  Save  Creates Profile PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 5 (HHAEXCHANGE)

  7. Caregiver – Profile Overview  Demographics  Employment  Address  Emergency PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 6 (HHAEXCHANGE)

  8. Schedule Management

  9. Scheduling Visits – Requirements  Member Status = Active  Authorization = Valid Dates/Service Info  Plan of Care (POC) (MCO-specific) PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 8 (HHAEXCHANGE)

  10. Scheduling Visits – Functionality  Creating a Visit (Non-Skilled/Skilled)  Schedule Components 1. Scheduled Time 2. Caregiver 3. Optional: Plan of Care (POC) 4. Service Code 5. Save Schedule PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 9 (HHAEXCHANGE)

  11. Scheduling Visits - Calendar  Member Calendar (Member  Calendar Page) COLOR CODES: Green Pink White PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 10 (HHAEXCHANGE)

  12. Scheduling Visits – Master Week  “Permanent Schedule”  “Roll Over” 1. Hours (per day) 2. Caregiver 3. Service Code 4. Selected Days 5. Save “Permanent Schedule” PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 11 (HHAEXCHANGE)

  13. Visit Entry

  14. Visit Management - EVV  EVV Configuration  Placing EVV via Phone  Clock In Sample Instructions  Clock Out  Successful EVV PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 13 (HHAEXCHANGE)

  15. Visit Management – Manual Visit Confirm 1. Visit Info Tab 2. Visit Start Time 3. Visit End Time 4. Reason 5. Action Taken PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 14 (HHAEXCHANGE)

  16. Visit Management – Manual Visit Confirm 6. Timesheets  Required  Approved 7. POC Duties (Plan of Care) PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 15 (HHAEXCHANGE)

  17. Visit Management – View EVV Visits  Visit Search (Visit  Visit Search)  Member Calendar (Member  Calendar Page) PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 16 (HHAEXCHANGE)

  18. Visit Management – Call Dashboard  Searching for Call Issues (Exceptions)  Understanding Call Maintenance “Buckets”  Call Maintenance  Missed Calls (In/Out/Call)  Visit Log and Rejected Calls PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 17 (HHAEXCHANGE)

  19. Visit Management – Call Dashboard  Addressing Call Issues (Exceptions)  Fixing Call Issues  Linking Calls  Rejecting Calls PROPRIETARY AND CONFIDENTIAL INFORMATION OF HOMECARE SOFTWARE SOLUTIONS, LLC 18 (HHAEXCHANGE)

  20. For Post-Session Updates & Questions: https://hhaexchange.com/pachc PASupport@hhaexchange.com

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