Project Kickoff Meeting Project# PROJ00000757 May 20, 2013 Agenda - - PowerPoint PPT Presentation

CIS Modernization – Work Queues Project Kickoff Meeting

Project# PROJ00000757 May 20, 2013

5/20/2013 CIS Modernization – Work Queues 2

Agenda

• Work Queue Background
• Project Scope
• Requirement Workshop Themes
• Project Team and Stakeholders
• Estimated Timeline
• Communication Plan
• Questions

3 5/20/2013 CIS Modernization – Work Queues

Where Do WQ’s Come from?

Work Queue Background

66% 34%

SCE&G

System Manual

Total WQ’s Created – 2012 (by subsidiary)

61% 39%

PSNC

System Manual 67% 33%

SEB/SEBR

System Manual

4 5/20/2013 CIS Modernization – Work Queues

Who are the Users WQ’s?

Work Queue Background

Total WQ’s Completed - 2012 (by subsidiary)

39% 22%

PSNC

PSNC Posting Customer Billing 19% 13%

SCE&G

Customer Billing Cust SVC Dispatch 55% 11%

SEB/SEBR

SCANA Customer Billing SEB SWAT Team

5

Project Scope

• Simply redesigning the User Interface for Work Queues
• No process changes (pre-work in progress)
• Effected Panels:
• Panel 082 (Create New Item/Maintain Item)
• Panel 109 (Global/Account View)
• Panel 110 (Work Queue Selection Criteria)
• Panel 277 (Mass Reassign)
• Panel 278 (Reassignment History)
• New WQ Category Creation Panel
• For IT only

5/20/2013 CIS Modernization – Work Queues

6

WQ Maintenance WQ Creation Filtering/Sorting

Requirement Workshop Themes

• Functionality for only manually created Work Queues
• Includes Panel 082
• Driven by detail changes on individual records
• Functionality to change the status (Work/Complete/Delete)
• Functionality to change the responsible area
• Includes Panel 082, 109, 277
• Functionality for sorting
• Functionality for filtering
• Includes Panels 082, 109, 110, 277

WQ Presentment

• Functionality for column rearrangement/adjustment
• Report creation functionality
• Includes Panels 109, 277, 278

5/20/2013 CIS Modernization – Work Queues

7

Project Team and Stakeholders

5/20/2013 CIS Modernization – Work Queues

Core Team Project Stakeholders

• Wil Carruthers
• Sandeep Saxena
• Satish Kudaravalli
• Narasimha Chilukuri
• Sivarajan Velupillai
• Lisa Sanders
• Marc Gisewhite
• Oversight Team
• Molly Morris
• Barbara Stafford
• Doug Whittle
• Darlene Baker
• Renee Gourdine
• Reid Anderson
• Shirley Lewis
• Sandra Rhodes
• Forest Quick
• Buddy Flake
• Sita Jhaveri
• Don Faircloth
• Terina Cronin
• John Raftery
• Nelson Britt
• Scott Evenson
• Lottie Haynie
• James Westmoreland
• Lester Hood
• Sharon Edwards
• Steve Bozard
• Paula Akey
• Ganesh Radhakrishnan
• Sreenivasarao Guntupalli
• Randy McCoy
• Troy Stockman
• Paul Rouillard
• Kevin Graves
• Pat Miller
• Sharon Gantt
• Paul Fischer
• Susan Patterson

Hidden for Privacy Purposes

8

Business Prioritization & Sign-off IT Architecture Review Implement* Requirement Workshops Project Documentation Project Kickoff

Estimated Project Timeline

Training*

5/20/2013 CIS Modernization – Work Queues

Coding/Testing/UI Demos May June July Aug Sep Oct Nov

* Date TBD

9

General Misc. Communications:

• Misc. Project Information
• Task Lists / Action Items
• Quick Project Updates
• Project Reminders

As Needed Project Team Stakeholders Core Team Email or SharePoint As Needed Core Team Meeting Short 5-10 minute discussions with team members to confirm tasks are on target and identify obstacles Mandatory Core Team – Individually or Collectively In Person Meetings Multiple times a week Status Reports General information on the project schedule, major milestones, and activities. Mandatory Project Team Stakeholders Project Status Report emailed to audience Bi-Weekly Management Reports General information on the project schedule, major milestones, and activities. Mandatory Management Project Status Report emailed to audience Monthly

Deliverable Description Type Target Audience Delivery Method Frequency *

Communication Plan

* Frequency may be adjusted as needed

5/20/2013 CIS Modernization – Work Queues

10

Questions

5/20/2013 CIS Modernization – Work Queues