PROJECT ADVISORY COMMITTEE (PAC) Thursday, September 20, 2018 9:00 - - PowerPoint PPT Presentation

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PROJECT ADVISORY COMMITTEE (PAC) Thursday, September 20, 2018 9:00 - - PowerPoint PPT Presentation

PROJECT ADVISORY COMMITTEE (PAC) Thursday, September 20, 2018 9:00 am - 12:00 pm Hilton Garden Inn Stony Brook Hosted by the Office of Population Health at Stony Brook Medicine 9/20/2018 WELCOME REMARKS Presented by Linda S. Efferen, MD,


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9/20/2018

PROJECT ADVISORY COMMITTEE (PAC)

Thursday, September 20, 2018 9:00 am - 12:00 pm Hilton Garden Inn – Stony Brook Hosted by the Office of Population Health at Stony Brook Medicine

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9/20/2018 2

WELCOME REMARKS

Presented by Linda S. Efferen, MD, MBA Executive Director & VP, Medical Director Suffolk Care Collaborative

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9/20/2018 3

TODAY’S MODERATOR

William Wischhusen, LMHC, NCC Assistant Director Care Management and Care Coordination Suffolk Care Collaborative

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9/20/2018 4

8:30 am – 9:00 am Registration Office of Population Health 9:00 am – 9:05 am Welcome Remarks Linda S. Efferen, MD, MBA Executive Director & VP Medical Director, SCC 9:05 am – 9:50 am True Population Health in the Context of Value Based Payment Ryan Ashe, MPA, PMP Director of Medicaid Payment Reform at NYS Department of Health 9:50 am – 10:05 am Break 10:05 am – 10:45 am Family Service League’s Crisis Services Continuum Jeff Steigman, PsyD Chief Administrative Officer Christian Racine, PhD Senior Director of Clinics Jessica Aquino, LCSW-R Director, DASH (Diagnostic, Assessment and Stabilization Hub) 10:45 am – 11:25 am Leveraging Regional Health Information Organization (RHIO) Alerts to Improve Outcomes William Bishop, MHA Director, Clinical Programs Innovation, SCC Diana Cappabianca, RN Education and Care Coordinator, Meeting House Lane Medical Practice, PC 11:25 am – 11:30 am Closing Remarks Linda S. Efferen, MD, MBA Executive Director & VP Medical Director, SCC 11:30 – 12:00 pm Networking

MEETING AGENDA

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9/20/2018 5

TRUE POPULATION HEALTH IN THE CONTEXT OF VALUE BASED PAYMENT

Presented by Ryan Ashe, MPA, PMP Director of Medicaid Payment Reform at NYS Department of Health

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6

  • VBP Roadmap requirements

Agenda

  • Update on Value Based Payment progress
  • NYS VBP Model and Population Health
  • SDH / CBO VBP Roadmap Requirements
  • Considerations as VBP Moves Forward
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7

  • VBP Roadmap requirements

Update on Value Based Payment Progress

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8 September 2018

VBP Progress & Key Milestones

2016 2017 2018 2019 2020

April 2017 April 2018 April 2019 April 2020 DSRIP Goals

> 10% of total MCO expenditure in Level 1 VBP or above > 50% of total MCO expenditure in Level 1 VBP or above. > 15% of total payments contracted in Level 2 or higher 80-90% of total MCO expenditure in Level 1 VBP or above > 35% of total payments contracted in Level 2 or higher

NYS Payment Reform

Bootcamps Clinical Advisory Groups VBP Pilots

Performing Provider Systems (PPS) requested to submit growth plan outlining path to 80-90% VBP

Meeting DSRIP year 3 VBP statewide goals

  • Reviewing provider progress in VBP
  • Conducting Pilot Lesson Learned

Webinars

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9

  • VBP Roadmap requirements

NYS VBP Model & Population Health

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10

New York State Value Based Payment Framework

Support a model that:

  • VBP Roadmap requirements

requires population health capabilities Requires a broad network

  • f provider partners that

spans the complete care spectrum

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11

New York State Value Based Payment Design of the Model

  • VBP Roadmap requirements

Core Components of VBP Model

  • 3 Levels of risk
  • Quality measures
  • Attribution
  • Finance and target budget setting
  • VBP Arrangements
  • Population based (total care for a population)
  • Episodic (primary care and chronic condition)
  • Social Determinants of Health Interventions & Community

Based Organizations

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12

VBP Arrangements: Population Based & Episodic

  • General Population Approach
  • Specialty Population Approach
  • Behavioral Health
  • HIV/AIDS
  • Managed Long Term Care
  • Intellectually & Developmentally Disabled
  • Integrated Primary Care
  • (Preventive Care, Sick Care, 14 chronic Conditions)
  • Maternity
  • ( Pregnancy, Delivery, Post Delivery (Mom & Baby)

Physical Health Behavioral Health

Diabetes, Depression, Anxiety, Trauma, Substance Use Disorder, bi-polar disorder, Lower back pain, hypertension

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13

Evolving provider networks

  • VBP Roadmap requirements

Develop and build partnerships to include:

  • Behavioral health providers
  • Substance use providers
  • Hospitals
  • PPS
  • Community based organizations
  • Investors
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14

Population Health Capabilities

  • VBP Roadmap requirements

Investment in:

  • primary care infrastructure
  • care coordination
  • referral pattern and discharge management activities
  • care integration… partner primary, acute, home and community based care, physical

and behavioral health

  • Population health data and analytics

 Reduce health inequities or disparities among different population groups and address social determinants of health.

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15

  • VBP Roadmap requirements

SDH/CBO VBP Requirements

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16

VBP Roadmap Requirements for CBO & SDH Interventions

  • VBP Roadmap requirements

Social Determinants of Health Interventions & Community Based Organizations are critical components to the NYS VBP model

  • Level 2 & 3 arrangements must include at least one CBO and one

SDH intervention.

  • MCOs will provide upfront funding (seed money) to providers which

implement SDH interventions in level 2 and 3 arrangements

  • SDH interventions must address one of five key social determinant
  • f health domains
  • 1. Economic Stability
  • 2. Education
  • 3. Health and Healthcare
  • 4. Neighborhood and Environment
  • 5. Social, Family, and Community Context
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17

How is DOH operationalizing CBO & SDH inclusion?

  • VBP Roadmap requirements
  • As part of internal contract review process:
  • Internal contract review to ensure compliance with VBP

Roadmap requirements

  • SDH/CBO Template to support SDH/CBO requirements
  • On Menu/ Off Menu Checklist
  • Ongoing efforts to strengthen and support CBO engagement
  • Outreach to private investment & philanthropic organizations
  • Continuing VBP Bootcamps 10/10
  • Planning SDH & CBO Collaboratives
  • CBO Directory
  • SDH Summit 9/26
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18 April 2018

SDH Intervention Menu

The SDH intervention menu provides examples of evidence-based interventions to address SDH

For more information, access the VBP Resource Library on the DOH website https://www.health.ny.gov/health_care/medicaid/redesign/dsrip/vbp_library/vbp_subcommittee_info.htm

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19 April 2018

SDH Template

The SDH template was created to assist CBOs and MCOs with contracting for SDH

The Social Determinants of Health (SDH) Template will:

  • identify the contracted CBO
  • identify the SDH intervention
  • explain why the SDH intervention was selected
  • illustrate how the intervention will be measured
  • understand funds utilization

For more information, access the VBP Resource Library on the DOH website

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20

  • VBP Roadmap requirements

Considerations as VBP moves forward

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21

Key considerations as MCOs, providers and CBOs move forward in VBP

  • VBP Roadmap requirements
  • Streamline contracting between parties, MCOs, providers and CBOs
  • Consider CBO hub “concept”
  • Explore opportunity for third party investment in shared savings

arrangements

  • Engage partners early and often
  • Keep in mind the VBP milestones
  • 50% Level 1 & 15% Level 2 by April 2019
  • 80% Level 1 & 35% Level 2 by April 2020
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CBOs: Determine the pathway forward

  • VBP Roadmap requirements
  • 1. Identify the intervention:
  • Align intervention to your potential partners
  • Regional considerations (rural – access to care, opioids)
  • Global, national or local recognition that intervention is successful

Define the concept

  • Start w/ manageable size, then expand
  • Is it a Food security initiative or food security that combines wellness visit

for seniors? General Guidelines:

  • Your organization’s proposal may be different depending on your partner
  • Define your proposal, cost, timeline, impact, outcomes (health & financial)
  • Streamline contracting
  • Keep in mind 5 main buckets
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23

CBOs: Determine the pathway forward

  • VBP Roadmap requirements
  • 2. Identify your contracting mechanism & support:
  • MCO or provider contract
  • Philanthropy (local)
  • Private equity
  • Combination of approaches:; contract with MCO and include

philanthropy)

  • 3. Build the value proposition
  • Necessary upfront investment
  • Determine ROI (health outcomes and financial)
  • Metrics
  • Timeline
  • Scalability
  • Impact
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24

CBOs: Engaging in value based payment

  • VBP Roadmap requirements
  • 4. Engage your partners:
  • Engage early and often
  • Understand the members MCOs and/or providers serve (overlap)
  • Providers are an option
  • Be flexible
  • Build relationships!!
  • 5. Make the pitch
  • Prepare
  • Build support (foundations, government, MCOs, providers, philanthropy,

advocates, etc.)

  • Stay connected to your partners
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9/20/2018 25

BREAK

15 minutes

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9/20/2018 26

FAMILY SERVICE LEAGUE’S CRISIS SERVICES CONTINUUM

Jeff Steigman, PsyD Chief Administrative Officer Christian Racine, PhD Senior Director of Clinics Jessica Aquino, LCSW-R Director, DASH (Diagnostic, Assessment and Stabilization Hub) Presented by Family Service League Team

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MISSION MISSION ST STATEM TEMENT ENT

Famil amily y Ser Service vice Lea League gue helps helps individuals, individuals, childr hildren, en, and and families amilies to mobiliz to mobilize e their their str strengths engths and imp and improve e the the quality quality of

  • f their liv

their lives es at home, in t home, in the w the wor

  • rkplace,

kplace, and in and in the comm the community unity.

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FAMIL AMILY Y SE SERVICE VICE LEA LEAGU GUE

Ser Serves es over er 53,00 53,000 Lon 0 Long Islan g Islander ders ever ery y year ear.

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FSL FAMILY CENTERS

Bay Bay Shor hore e – Iovino ino South

  • uth Shor

hore F e Famil amily Center Center Huntington untington – Ols lsten ten Famil amily Center Center Huntington S untington Sta tation tion – Manorf anorfield ield Famil amily Center Center Mas astic Beac tic Beach h – William illiam Flo loyd d Famil amily Center Center Patc tchogue hogue – Medf edfor

  • rd F

d Famil amily Center Center Riv Riverhead erhead - Riv Riverhead erhead Famil amily Center Center

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FAMILY SERVICE LEAGUE

  • Amityvi

Amityville lle

  • Bellpor

Bellport

  • Bay

Bay Shor Shore

  • Cen

Centr tral al Isli Islip

  • East

East Ham Hampto ton

  • Hau

Haupp ppau auge ge

  • Hun

Hunting tingto ton n (3 (3 sites) sites)

  • Laurel
  • Mastic Beach
  • Mattituck
  • Patchogue
  • Riverhead (2 sites)
  • Westhampton Beach
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WELCOME - INTRODUCTION

It’s an exciting time with a whole array of new crisis services coming to Suffolk:

24/7 Crisis Stabilization Program (DASH) 24/7 Mobile Response T

eams

24/7 Hotline

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FSL - DASH

(DIAGNOSTIC, ASSESSMENT AND STABILIZATION HUB )

 24/7/365 crisis care at a free-standing, community based, site at the Hauppauge

Industrial Park, serving children (ages 5 and up), adolescents and adults.

 Length of stay will be up to 23 hours, 59 minutes.  Separate entrance/drop off for law enforcement/first responders.  Will serve Suffolk residents who struggle with mental health and substance use

disorders including assessments, medication management, counseling, and care management interventions.

 DASH will have showers, laundry area, and provide meals within a comfortable,

warm & inviting environment.

 Crisis and related interventions are trauma informed, culturally competent, and

targeted with goal of reducing unnecessary use of CPEP/emergency departments, inpatient care, and criminal justice services.

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MOBILE RESPONSE TEAMS: MRT

 24/7 program that will work hand in hand with the FSL-DASH program, the

hotline(s), SCPD, hospitals/EDs, behavioral health providers, Pilgrim Psychiatric Center and various other community stakeholders.

 Staffed with teams consisting of Social Workers and Peer Specialists with

lived experience.

 Will respond to crises in the community - such as schools, residences, places

  • f employment or wherever the client is.

 Will provide assessment in the field and determine appropriate disposition.  The teams will provide proactive, individualized follow-up to ensure

necessary linkages are made, support is provided and individualized needs are met.

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DASH – 24/7 HOTLINE

 24/7 Hotline with calls being answered by professional staff.  Will be located at the FSL-DASH program.  Will triage Mobile Response Team referrals.  Callers will be engaged proactively, feeling a sense of compassion,

support and empathy.

 Workers will assess and manage risk and assist in handling the crisis

situation.

 Resources/linkages will be made to allow for maintenance in the

community, if appropriate.

 Staff will follow-up, post call, to ensure that dispositions were effectively

carried out.

 Focus on suicide prevention and ensuring that those in need receive

appropriate support at his/her time of crisis.

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COLLABORATIVE STAKEHOLDERS

NYS OMH SC Division of Mental Hygiene NYS OASAS SCPD Family Service League (FSL)-provider of crisis services Behavioral Health Provider Community Families/Clients/Advocates.....

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CONTACT INFORMATION:

Jessica Aquino, LCSW-R Program Director- Diagnostic, Assessment and Stabilization Hub (DASH) Jaquino@fsl-li.org Phone: (631) 291-3300 Patricia Ferrandino, LCSW-R, CASAC Director of Clinic Operations for Mental Health Pferrandino@fsl-li.org Phone: (631) 926-0734 Christian Racine, Ph.D Phone: (631) 396-2342

  • Sr. Director for Clinics

Cracine@fsl-li.org

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LEVERAGING REGIONAL HEALTH INFORMATION ORGANIZATION (RHIO) ALERTS TO IMPROVE OUTCOMES

William Bishop, MHA Director, Clinical Programs Innovation Suffolk Care Collaborative Diana Cappabianca, RN Education and Care Coordinator Meeting House Lane Medical Practice, PC Presented by

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9/20/2018 40

NYS DOH ALL PPS PERFORMANCE

Data Source: All PPS Rate

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9/20/2018 41

SCC PERFORMANCE

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DRIVING PERFORMANCE IMPROVEMENT

Partner Feedback:

  • Impactful strategies
  • Hospital reports
  • Identifying the population
  • Multi-visit patients
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9/20/2018 43

RHIO COLLABORATION

RHIO

  • Regional Health Information Organization

Suffolk County

  • NYCIG (New York Care Information Gateway)
  • Healthix
  • HealthlinkNY

Collaboration

  • Suffolk Care Collaborative & NYCIG
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ALERTS OVERVIEW

Options for types of events: ED Admission ED Discharge Inpatient Admissions Inpatient Discharge

Type of Event EVENT at Queens Hospital Patient Name

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PILOT DEVELOPMENT

  • Demonstrate a value-add for practices
  • Pilot 1 RHIO with 1 practice
  • Scope down vs. scale up
  • Behind the scenes work
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9/20/2018 46

PILOT ENGAGEMENT

  • High touch with pilot practice
  • Dedicated time specific to RHIO alerts
  • Frequent on-site visits
  • Weekly calls with NYCIG
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9/20/2018 47

Meeting House Lane Medical Practice

Implementation and utilization of the RHIO Diana Cappabianca, RN Education and Care Coordinator

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9/20/2018 48

Meeting House Lane Medical Practice Quick Facts

Offices from Riverhead to Montauk

25 Locations 20 Specialties 59 Providers Roughly 83,800 Visits during 2017

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Obtaining NYCIG Consents:

MHLMP provides information on NYCIG to all patients at all visit types. The patient must specify that they either “Consent” or “Deny Consent” and the form must be signed and dated to be valid.

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9/20/2018 50

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Implementation of Alerts:

1- Beta test with Clinical Administrative Team 2- Roll out to Primary and Specialty Offices 3- Process Improvement and Sustainability

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Beta Test with Clinical Administrative Team During our first stages of implementation, we decided to keep access within the Clinical Administrative Team to sort out the first round of problems. What did this look like? CCQM pulled all data from the NYCIG Clinical Inbox and pasted data into Excel. ECC reviewed the list for discharged patients needing a follow-up appointment. FDS used the list to call and schedule Hospital Follow-up appointments.

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Pros:

  • Able to keep office

workflows the same.

  • Increased

accountability.

  • Peace of mind.

Cons:

  • Increased # of alerts as

hospitals were added.

  • Time consuming.
  • Office locations were

not playing active role in patient care.

Ultimately, this way of implementation was not sustainable. What next?

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9/20/2018 54

Roll out to Primary Care and Specialty Offices

Implementing the RHIO alerts and Clinical Viewer to all MHLMP locations came with difficulty due to the complexity of our practice. What does this look like? All managers and some staff receive real-time alerts for ADTs. Designated employee reviews alerts for the day to identify any of their patients that have been discharged. If a patient is listed, then the employee checks NextGen for NYCIG Consent status. If Consent status is “Yes,” then the employee can pull the hospital records from the NYCIG Portal and reception reaches out to schedule a follow-up appointment. If the Consent status is “No,” our reception reaches out to schedule a follow-up appointment.

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Pros:

  • Offices involved in

patient care.

  • Patients are more

comfortable with staff from their offices.

  • Patients more likely to

show up for their hospital follow-up visit.

Cons:

  • Patients see multiple

specialties within MHLMP.

  • Time consuming

searching for patients.

  • Possibility of patients

falling through the gap.

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Obstacles:

  • Many duplicates/unnecessary alerts when we first went live.
  • Email alerts are very overwhelming, create more work.
  • Cannot act on Admission alerts.
  • No specific Transfer alerts. When a patient transfers, we receive a discharge alert then an

admission alert.

  • Incomplete Consent forms.
  • Technical difficulties (No records in the portal).
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Scheduled Hospital Follow-up Visits

*Includes both 7 and 14 day Follow-ups

Q2 2017:

34

Q2 2018:

88

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9/20/2018 58

Transition Care Management Reimbursement

*Includes both 7 and 14 day Follow-ups

Q2 2017:

$3,700.00

Q2 2018:

$17,100.00

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LESSONS LEARNED

  • Functionality issues
  • Alert fatigue
  • Value of alert types
  • Consent process
  • Data analysis
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MOVING FORWARD

  • Activating alerts with additional practices
  • Supporting NYCIG & practices in implementation
  • Constantly evolving
  • Collaboration to identify and share best practices
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UNMEASURABLE IMPACT

The “Care” in Health Care

  • Vulnerable population
  • Enhanced level of communication
  • Emotional impact
  • Overcoming social determinants
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QUESTIONS

Presenter Contact Information: Bill Bishop, MHA Director, Clinical Programs Innovation William.Bishop@stonybrookmedicine.edu 631-264-4904 Diana Cappabianca, RN Educator & Care Coordinator Diana.Cappabianca@stonybrookmedicine.edu

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Presented by Linda S. Efferen, MD, MBA Executive Director & VP, Medical Director Suffolk Care Collaborative

CLOSING REMARKS