Presented to: Presented by: World Bank Staff Gary Reid PREM - PowerPoint PPT Presentation

Presented to: Presented by: World Bank Staff Gary Reid PREM Knowledge & Learning Week Coordinator, Washington, DC Administrative & Civil April 17-19, 2007 Service Reform Thematic Group PREM Public Sector Governance The World Bank

Getting & keeping the right staff � Ensure depoliticized personnel management � Enforce professional conduct standards � Provide due process protections � Offer terms of employment that attract and retain required human capital skills and talent Gary Reid Page2 Civil Service Reform Course The World Bank

Ensure depoliticized personnel management � Rules and procedures governing major personnel actions � Division of responsibilities for management of personnel according to rules � Continuous monitoring and evaluation of evidence of depoliticization Gary Reid Page3 Civil Service Reform Course The World Bank

Rules & procedures governing major personnel actions � Recruitment and selection � Ensuring competition � Well defined criteria based on accurate job descriptions � Tiered screens (long listing, short listing, final selection) � Promotions � Transfers � Performance evaluations (see below) � Career development � Disciplinary actions Gary Reid Page4 Civil Service Reform Course The World Bank

Ceará, Brazil The State of Ceará has an area of 146.348,3 km2. Gary Reid Page5 Civil Service Reform Course The World Bank

Ceará, Brazil: Rules & procedures governing major personnel actions � Recruitment and selection � Ensuring competition with tiered screens: � 3 to 4 -stage hiring process – Written applications to ID long list for interviews – Interviews with 2-person teams (nurse and social worker from State) – Meetings with all applicants as a group – Interviews of finalists (usually) � Well defined criteria based on accurate job descriptions Gary Reid Page6 Civil Service Reform Course The World Bank

Ceará, Brazil (cont.) � Performance evaluations � Clearly specified performance standards governing health agents – Live in the area where they worked – Work eight hours/day – Visit each household at least once/month – Attend all training and review sessions – Not canvass for a political candidate or wear or distribute political propaganda � “Rejects as monitors” � Nurse supervisors served as visible places to complain regarding failure to meet publicized performance standards Gary Reid Page7 Civil Service Reform Course The World Bank

Ceará, Brazil (cont.) � Career development � Considerable “transportable” training, both at entry (3 months) and in-service � Nurses gained greater control over their direct- reports (health agents), and commanded greater respect from those agents, as well as from their colleagues � “Self-enlarging” jobs of health agents: � Using “curative” interventions to build enough client trust to permit more effective “preventive” interventions � Moving into community-wide interventions, because of inspiration or working with a community’s households � Respect of clients made work rewarding Gary Reid Page8 Civil Service Reform Course The World Bank

Ceará, Brazil (cont.) � Disciplinary actions � Contract hiring permitted ready dismissal for poor performance � “We are keeping all the applications, just in case any of those we hire do not perform well” � Promotions: NA � Transfers: NA Gary Reid Page9 Civil Service Reform Course The World Bank

Albania: Rules & procedures governing major personnel actions � Recruitment and selection � Ensuring competition � Well defined criteria based on accurate job descriptions � Tiered screens (long listing, short listing, final selection) � Promotions � Transfers � Performance evaluations (see below) � Career development � Disciplinary actions Gary Reid Page10 Civil Service Reform Course The World Bank

Division of responsibilities for management of personnel according to rules � Personnel policy making: Establishing the rules � Personnel management: Implementing the rules � Oversight of personnel management: Ensuring that implementation of the rules is consistent with both the letter and the spirit of those rules � Redress: Protecting staff from misuse or abuse of the rules Gary Reid Page11 Civil Service Reform Course The World Bank

Due process protections � Checks on all major personnel actions � Tenure protections � Redress Gary Reid Page12 Civil Service Reform Course The World Bank

Continuous monitoring and evaluation of evidence of depoliticization � Incidence of competitive recruitments by things like type of position, organizational units, political appointments vs. civil servants vs. other staff, etc. � Quarterly turnover rates mapped against changes in political leadership -- by things like type of position, organizational units, political appointments vs. civil servants vs. other staff � Quarterly transfer rates mapped against changes in political leadership -- by things like type of position, organizational units, political appointments vs. civil servants vs. other staff Gary Reid Page13 Civil Service Reform Course The World Bank

Albania: Depoliticization Civil Servants Political Period [1] Appointees All quarters 2.7% 11.7% Quarters immediately following 2.1% 14.3% a change in political leadership Quarters not immediately 2.8% 11.2% following a change in political leadership [ 1] Data exist for 2000:Q2 through 2003:Q4 for civil servants; 2000:Q3 through 2003:Q1 for political appointees and other public employees. The civil servants data encompasses two changes in political leadership, while the other data encompasses only one change in political leadership. Changes in political leadership occurred in September 2001 (new Parliament, new Cabinet, no change in Prime Minister) and August 2002 (new Prime Minister, new Cabinet). Gary Reid Page14 Civil Service Reform Course The World Bank

Q&A Gary Reid Page15 Civil Service Reform Course The World Bank