Presented by Idora Silver I. Silver Management Group, Inc. VALUES - - PowerPoint PPT Presentation

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presented by idora silver i silver management group inc
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Presented by Idora Silver I. Silver Management Group, Inc. VALUES - - PowerPoint PPT Presentation

Jan 04, 2023 282 likes •584 views

Presented by Idora Silver I. Silver Management Group, Inc. VALUES CONFLICTS ALUES CONFLICTS UNREALISTIC EXPECT UNREALISTIC EXPECTATIONS TIONS PERFECTION PERFECTION LACK OF CONTROL LACK OF CONTROL STRESS STRESS Life is full of stress,

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Presented by Idora Silver

  • I. Silver Management Group, Inc.
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VALUES CONFLICTS ALUES CONFLICTS UNREALISTIC EXPECT UNREALISTIC EXPECTATIONS TIONS PERFECTION PERFECTION LACK OF CONTROL LACK OF CONTROL STRESS STRESS

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Life is full of stress, which unacknowledged and untreated, can have serious and long-term consequences. People who strive to find balance will survive, and ultimately thrive, through the rocky road of difficult times.

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HOW STRESSED ARE YOU? HOW STRESSED ARE YOU?

PHYSICAL PHYSICAL MENT MENTAL AL EMOTIONAL EMOTIONAL SOCIAL IMP SOCIAL IMPACTS ACTS

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THE VALUE OF SUFFERING

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WHA WHAT GETS YOUR GOA T GETS YOUR GOAT? T?

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Dealing with Difficult Dealing with Difficult People People Lessons fr Lessons from Hostage

  • m Hostage

Negotiators Negotiators

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1.

  • 1. Keep Y

Keep Your Cool

  • ur Cool

3.

  • 3. Listen W

Listen With Empathy and for the ith Empathy and for the Facts Facts 5.

  • 5. Take Action to Solve the Pr

ake Action to Solve the Problem

  • blem

7.

  • 7. Bring the Incident to a Polite Close

Bring the Incident to a Polite Close 5.

  • 5. Don’

Don’t Expect to W t Expect to Win Them All in Them All

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“He

“He over

  • vercomes a stout enemy

comes a stout enemy, , who over who overcomes his own comes his own anger anger.” .”

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Dealing with Grief

Dealing with Grief

  • Typical Situations for

Typical Situations for Grief Grief

  • What Not to Say

What Not to Say

  • What to Say

What to Say

  • Pathological Grieving

Pathological Grieving

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WHA WHAT ELSE GETS YOUR T ELSE GETS YOUR GOA GOAT?

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MEN’S BRAINS/WOMEN’S BRAINS MEN’S BRAINS/WOMEN’S BRAINS MEN AND WOMEN SPEAKING MEN AND WOMEN SPEAKING MEN AND WOMEN A MEN AND WOMEN AT THE MALL T THE MALL

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NONVERBAL NONVERBAL COMMUNICA COMMUNICATION TION

THE GOOD, THE BAD, AND THE THE GOOD, THE BAD, AND THE UGL UGLY Y

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  • APPRECIATE DIFFERENCES

GENDERS, STYLES, CULTURES

  • LISTEN
  • WATCH NON-VERBALS
  • LISTEN

IMPROVING COMMUNICA IMPROVING COMMUNICATION TION IN YOUR OFFICES IN YOUR OFFICES

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  • Forgive Imperfections

Forgive Imperfections

  • Develop Communication Competence

Develop Communication Competence

  • Take Good Car

ake Good Care of YOU e of YOU

  • Value Y

alue Your V

  • ur Values

alues

  • Laugh at Life

Laugh at Life

  • Celebrate – Everything

Celebrate – Everything

  • The Privilege of Service

The Privilege of Service

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A diamond is piece of coal A diamond is piece of coal under pr under pressur essure e

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ENJOY ENJOY ENJOY ENJOY ENJOY ENJOY

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Don’ Don’t sweat the t sweat the small stuff. small stuff. It’ It’s all small stuff. s all small stuff.