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PRESENTATION TO TRANSIT OPERATORS GROUP MAY 15, 2020 BILL SCHWARTZ, - PowerPoint PPT Presentation

PRESENTATION TO TRANSIT OPERATORS GROUP MAY 15, 2020 BILL SCHWARTZ, NELSON\NYGAARD CONSULTING ASSOCIATES HUMAN SERVICES DEMAND RESPONSE IMPLEMENTATION STUDY QUICK RECAP BACKGROUND Coordinated Human Services Transportation Plan (CHSTP)


  1. PRESENTATION TO TRANSIT OPERATORS GROUP MAY 15, 2020 BILL SCHWARTZ, NELSON\NYGAARD CONSULTING ASSOCIATES

  2. HUMAN SERVICES DEMAND RESPONSE IMPLEMENTATION STUDY QUICK RECAP

  3. BACKGROUND • Coordinated Human Services Transportation Plan (CHSTP) • Required by Federal Transit Administration (FTA) to receive funding under Section 5310 • Atlanta Regional HST Plan adopted by ARC board in March 2017 • Key Goal • Develop a menu of local and regional tactics that will work in a coordinated manner to improve mobility in the Atlanta region 3

  4. BACKGROUND Targeted Improvements • Enhance education and awareness of HST options • Improve the ADA application process • Implement a common fare structure and procurement protocol • Develop service agreements to assist with streamlined service provision • Develop common legal frameworks and reporting mechanisms • Embrace regional technology applications • Evaluate and monitor 4

  5. CURRENT HST DEMAND RESPONSE STUDY Task Overview • Building on HST plan, focus on complementary paratransit (ADA) and county-run demand response transportation • Inform future models of regional coordination, particularly new mobility paradigms to improve efficiency and the enhance the user experience • Compile data and review current policies • Undertake best practices research to recommend implementation strategies 5

  6. DATA GATHERING Tasks Underway/Completed Interviews Data gathering – demand response providers Transit needs analysis Inventory of ADA policies 6

  7. DATA GATHERING Interviews • Fixed route providers (MARTA, Gwinnett, Cobb, Cherokee, Douglas) • County services and senior services staff (Cobb, Coweta, Douglas, Gwinnett, Hall, Paulding) • Others (CPACS, Georgia DOT, The ATL, Central Atlanta Progress, ARC staff) 7

  8. INTERVIEWS AND DATA GATHERING Key Themes Identified to Date • Demand is growing – capacity and funding not keeping pace and requests for service cannot be fully accommodated • Data to support these trends not readily available regionally but needed • Strong interest in microtransit and TNC partnerships to fill gaps • Regional solutions around fares, technology, peer exchanges, and funding are of interest 8

  9. ADA PARATRANSIT COORDINATION STRATEGIES

  10. ADA TOPIC AREAS ADA Paratransit Policies • Eligibility requirements and processes • Applications, releases, in-person vs. paper • Recertification process and visitor policies • Appeal policies • No show/late cancel and suspensions • Integration with fixed route • Coordination where service overlaps 10

  11. ADA PARATRANSIT ELIGIBILITY Topic Areas for Comparison – Table in Development Agency MARTA GCT CobbLinc Douglas Cherokee ADA Circular Application Part A Application Part B Interview and assessment process Both None None Interview None Discussion Conditional eligibility determinations Yes Yes Yes Yes Yes Trip-by-trip eligibility Recertification (frequency-years) 3 2 4 ? 3 Appeal process Visitors Reciprocity 11

  12. ADA PARATRANSIT ELIGIBILITY Discussion • Are these the right categories? • Nuances and challenges • Opportunities 12

  13. ADA RIDER POLICIES Topic Areas for Comparison – Table in Development Agency MARTA GCT CobbLinc Douglas Cherokee ADA Circular No Show/Late Cancel Sample policy Suspensions (and Appeals) Sample policy Companion Travel Fares Fixed route fares (ADA eligible) $1 Half Free No No Encourage Transfers Complaint process 13

  14. ADA RIDER POLICIES Discussion • Are these the right categories? • Nuances and challenges • Opportunities 14

  15. ROLE OF ADA GOING FORWARD Strategies and Next Steps • Confirm top priorities • Document strategies • Ensure regular paratransit coordination at future TOG meetings 15

  16. THANK YOU! Bill Schwartz 857.305.8012 bschwartz@nelsonnygaard.com

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