Presentation to Shareholders 2014/15 M N A O N I T A A G S - - PowerPoint PPT Presentation

M I L L B A N K E S T A T E

M A N A G E M E N T O R G A N I S A T I O N

M I L L B A N K E S T A T E

Presentation to Shareholders 2014/15

Benefits of Being Resident Lead

• Self-governing and autonomous, ownership. We are able

to run our own affairs and make decisions on services and improvements

• Resident shareholders at our AGM elect a

Management Board annually to manage their estate on their behalf.

• We know our client base and offer individual
• support. We have the local knowledge
• We establish our own direction forward

M I L L B A N K E S T A T E

M A N A G E M E N T O R G A N I S A T I O N

M I L L B A N K E S T A T E

Where we were...

Where we were...

• At real risk of either being taken into supervision
• r being closed down
• Governance issues at Board level
• Staffjng structure, lacking technical expertise
• Financial overspend and lack of budgetary control
• Poor and ineffjcient repair / maintenance system
• Due to above, WCC conducted an audit on

MEMO and we received a Service Improvement Plan as a condition of continuation

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M I L L B A N K E S T A T E

M A N A G E M E N T O R G A N I S A T I O N

M I L L B A N K E S T A T E

Where we are now...

Where we are now...

• We have a new set of Rules as agreed by you
• Focus to address agreed primary and secondary
• bjectives.

“primarily the business of providing, maintaining and managing housing and associated amenities” “secondarily proving any services that contribute to wider regeneration including the creation of employment, the advancement of education and training, relief of poverty, the provision of public amenities and recreational facilities, and the promotion of public safety and the prevention of crime within the Area of Benefit”

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Where we are now...

• We have reviewed and adopted new policies as part of
• ur governance action plan
• Confjdentiality policy
• Code of Conduct
• Confmict of Interest policy
• Expense policy
• Governance policy

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Where we are now...

• We have carried out a staffjng review and implemented

such;

• Recruited a T

echnical manager

• Introduced an in-house repairs service
• Streamlined our estate services

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Where we are now...

• We have overhauled our repairs and maintenance service
• Shifted the focus from responsive to cyclical
• Ensuring that CWH honour their planned repair

programmed obligations

• Introduced the handy-man service, so far receiving

feedback of 9 out of 10!

• Maintaining 100% compliance on statutory obligations

such as gas servicing, water safety, fjre risk assessment and electrical testing

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Where we are now...

• Replacing our out-dated fjnance and housing IT systems
• Reviewing training needs of our staff.
• Began to address the way we communicate with
• ur residents;
• New format of newsletter
• Revamped web-site
• T

enant Handbook

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Where we are now...

Millbank Estate Management Organisational Summer Newsletter August 2015

Chairman’s Message

Dear Shareholders and residents of MEMO: During the last year MEMO has come through a number of challenges that have in many ways helped us refocus and rebalance our priorities and strengthen our governance. In order to survive these challenges we have made some changes to our management structure and delivery processes. This has meant that we have had to say no at times to residents and we need to be much clearer where responsibilities lie. Work is continuing with our Service Improvement Plan and we are currently undergoing the expected follow-up audit from WCC to assess our current position. The results of this will be made available

• nce completed. Progress is going well and as part of this we have

begun to draft a new business plan for MEMO which incorporates our vision and focus going forward. The majority of the Board have been individually consulted along with key members of office staff and we expect a draft ready for wider consultation over the next few months. Shareholders will be happy to hear that the FCA accepted our new rules and they are now in use and can be viewed on our web-site. Thank you again to all those Shareholders who gave their time to contribute to these. Assessment of training needs across the organisation for both Board members and staff is on going and training is being made available to staff, particularly with regards to essential customer care. The Board have also recently approved a new performance monitoring system for

• ur staff to help toward excellent service delivery.

We continue to work on our communication strategy and are considering a community engagement strategy that will address our community activities, both on the estate and immediate surroundings. Further information on these will be distributed as we progress. I’m sure you’ll acknowledge that we continue to work hard for MEMO and will be setting a date for our AGM and distributing this very soon. Phil Hayes. Chair. MEMO.


MEMO Office

Opening times
 Mon-Thurs 9am - 5pm
 Friday 9am - 4pm Contacts
 Kellie Estate Director
 Pablo Housing Assistant
 Josephine Housing Assistant
 John Technical Manager
 Scott Finance Officer

Current MEMO Board

Phil Hayes Chairman Peter Doherty Vice Chairman Gina Bobin Secretary Maria Gouveia Treasurer
 Oscar Martone 
 Nina Chitnarvis
 Gwendolyn Morgan 
 Margaret Landman 
 Lynda Hiscock
 Harry Borne


 Key Contacts

MEMO Office 0207 975 5788
 www.millbank-emo.co.uk
 boardroom@millbank-emo.co.uk

Out of Hours Emergencies

24 hr call centre for ‘Tenants’ boiler and central heating issues 
 K&T Heating 020 8269 5983 Other repairs: 
 Emergency Link 
 020 7286 7412 or 020 7641 4528

MEMONEWSLETTER

Working on behalf of all Millbank Residents

Millbank Estate Management Organisation (MEMO)

Winter Newsletter 2011 www.millbank-emo.co.uk

Merry Christmas & Happy

New Year from all at MEMO The MEMO Office would like to wish all residents a very Merry

Christmas & Happy New Year. On Friday 16 December we would like to mark the festive season with Mulled wine and mince pies at the MEMO Office, Reynolds House Court Yard, at 12 noon. Pellings LLP has kindly sponsored us with a Christmas tree and refreshments for the event. We want to take this opportunity to thank all our residents for this year; it has been an eventful year with a lot of achievements. We are looking forward to 2012 and new challenges that will contribute to the betterment of our Estate!

Christmas Opening Hours

26 December Closed 27 December Closed 28 December 9am-12 & 2-4pm 29 December 9am-12 & 2-4pm 30 December 9am-12 2 January Closed In case of an emergency call the Link Office on 020 7286 7412

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Where we are now...

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Vision for the future...

Vision for the future...

• During the course of 2015/16 we will continue to develop
• ur fjve year business plan.
• We need to increase our membership numbers.
• Improving the effectiveness of our communication
• Achieving the national good governance Kitemark award

in 2016.

• Developing the Board’s roles and responsibilities as an

employer of staff.

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Vision for the future...

• Improving consultation with residents to establish

preferences for social and community activity.

• Improving how we interface with residents in the Offjce
• Establishing an annual ‘Community Chest Fund’ to

support environmental improvements.

• Developing a Partnership Strategy with an aim to attract

additional investment and services for estate residents.

• Provide 50/50 matched funding of approved social and

community activity to encourage inward investment on the estate and help boost membership

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M A N A G E M E N T O R G A N I S A T I O N

M I L L B A N K E S T A T E

The Income and Expenditure account for the period ended 31March 2015 shows an excess of expenditure over income of £26K. Whilst there has been an overspend, the deduction in previous year overspend highlights the vast improvement in the budgeting of the account for this

• period. Many overhead expenditure items have reduced:

Stationery 25% $ Board admin costs 59% $

However some costs have increased particularly in the area of legal and professional fees. This was following the governance diffjculties the organisation faced last year and the implementation of the service improvement recommendations as a result of the independent governance audit

Finance Report

M I L L B A N K E S T A T E

M A N A G E M E N T O R G A N I S A T I O N

M I L L B A N K E S T A T E

Perry’s Chartered Accountants £5,500 + VAT AHDL £5,400 + VAT Sayer Vincent £6,700 + VAT George Hay & Company £5,950 + VAT

Four chartered accountant companies have been approached to provide quotations in respect of the audit services for Millbank Estate Management Organisation. The service is currently provided by Sayer Vincent At the AGM 2014 – shareholders highlighted a requirement for the management committee to seek alternative costs and undertake a value for money exercise

Audit Services