Presentation 1
• e-Boks in short • Trends • e-Boks solutions • Value for senders • Value for users • Cases 2
e-Boks in short 3 3
We make communicating in a digital society easy, safe and efficient. Skip expensive letter shipping Give the users overview Reach your target group With e-Boks you save up to 80 percent All important documents are gathered in With e-Boks you get direct access to of the shipping costs. one place, where the user always can 11 million Nordic users find them. 4
How can e-Boks help you? PROFILE e-Boks offers businesses, governments and privately held companies an efficient, secure and user friendly platform for digital dialogue, distribution and storage of important documents. ASSIGNMENT e-Boks contributes to increased efficiency of public and private companies through safe and efficient handling of digital documents. New users per day Number of documents sent Number of tons of paper saved annually 1,300 308 mill. +5,082 5
Solid ownership and strong partners OWNERS DISTRIBUTORS PARTNERS • • • Post Danmark Strålfors Opus Capita • • • Nets EDIGard Bluegarden • • Nets BEC • • Post Nord SDC • • KMD Bankdata 6
30,000 11 million 80% senders users in the Nordics savings 7
International experience and growth • e-Boks has more than 15 years’ experience as a provider of digital infrastructure. • We have developed solutions in co-operation with leading private and public organizations, and the authorities in both Denmark and Norway have chosen e-Boks as their secure, digital mailbox. • Many of the leading banks, insurance and pension companies have preferred e-Boks as supplier and development partner instead of pursuing their own solutions. • e-Boks is the market leader in the Nordics and are continuously increasing the geographical coverage through an expansive growth strategy. 8
e-Boks grows as a channel More than 30,000 private and public organisations use e-Boks 19 28 99 133 160 185 205 220 250 308 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Number of documents in millions from senders 9
e-Boks is launched The first million Export 11 million users e-Boks opens in Denmark. e-boks.dk is launched with e-Boks is exported to e-Boks has more than 11 new design and new Basque country, receives million users. The goal is 350,000 users. functions, and e-Boks the e-trading price, wins the e-Boks wins the pitch for reaches one million users. pitch for secure, digital mail secure digital mail for the for the public sector in public sector in Norway. Denmark and reaches two New e-Boks is launched in million users. Denmark. 2001 2006 2009 2015 10
Trends 11
Our solutions reflect the trends around us. Digital solutions should be personal. Mobile. Social. And most important, intuitive to use. Lots Me Passive Governing Work Play 12
Mass Me Personalized solutions • Remember the notice from the dentist • We see that you haven’t activated your e-Boks app • We have got these new senders… 13
Passive Active Make it easy to use • Welcome to your new e-Boks, Peter. This is what you can do with your new e-Boks • This is how you activate your e-Boks app • This is how you choose your filing, make new folders etc. 14
Work Play Make it fun to use • More registrations are rewarding • By comparing the user's utilization of e-Boks with other profiles, you can reward different levels of involvement (from bronze to gold) 15
Structured data API’s for system integration New e-Boks Integration in sender user interface portals Mobile solutions Big data Præsentation User interface and integration options Multi-signing New Digital Post user interface Personalization Action oriented documents Availability Push-messages Individual messages from senders with mail Two-way communication – individual response forms Engaging universe Personalization, interaction, and value adding content 16
e-Boks solutions 17
We secure efficient and available digital solutions for all needs. This is the way to lower costs and get happier customers. 18
Solutions from e-Boks The digital mail box Two-way communication Portal solution Digital pay checks Digital signatures 19
Value for senders 20
We help our customers save on distribution costs. But the improvement of your own processes and the seamless dialogue with your customers is the greatest value provided by e-Boks. 21
Præsentation Channel strategy Digitization of working methods and processes Savings Value Technology Business 22
e-Boks supports digitization Archive Safe infrastructure Automation • • • Filing data Exchange of data between Contribute to interaction companies and systems between companies, authorities and citizens • Data structure • Automatic business processes • Safe communication in the contact between companies and their customers 23
e-Boks is Præsentation promoted centrally - useful for all senders 24
Value for users 25 25
We provide users with a secure, efficient, and lifelong communication and archiving solution. It requires only one login, and you can log on from any computer, smartphone or tablet. 26
Without e-Boks • A lot of passwords • Pension • Different policies for handling • Bank documents • Challenge when user changes • Telecom/Internet company • Municipality • Customer documents spread out on many different portals • State • Difficult to get quick access to • County documents • Insurance 27
With e-Boks • One password • Pension • Life long storage, and option to • Bank save your own documents • Users do not lose documents • Telecom/Internet when they change companies • Municipality • A good overview • • Easy and fast access to State documents • County • Insurance 28
CASE Digital employment contracts • Coop Danmark is the first company in Scandinavia to digitialize handling of employment contracts and other HR documents through e-Boks. e-Boks is a well-known and safe • More than 45,000 documents are signed every year in connection with channel to our employees. The employment, additions, modifications, or termination. From now on, all solution provides an overview for documents are signed and filed in e-Boks. the entire Coop Danmark • Coop experiences great savings by not having to pack, send, scan, and file contracts. Johnny Wagner Pedersen, Recruitment Manager, Coop 29
Digital signature on bank CASE documents • Bankdata offers all of its 12 bank customers, including Jyske Bank and Sydbank, e-Boks for digital signing of bank documents. The large number of users and The customers don’t have to be present in the bank for signatures and • the new possibilities with digital agreements anymore. Everything is handled digitally in e-Boks, and it signing of bank documents in e- saves both the customer and the bank a lot of time. Boks confirms that e-Boks is our • Bank employees can send documents for signing directly from the portal right digital partner and receive answers back as soon as the document is signed digitally. Ove Vestergaard, Director of Bankdata 30
Digital holiday cards for CASE employees • Danish employers' association provides member organizations to send digital holiday cards to the employees in their e-Boks. All documentation and requests • The employer fills out the holiday card easily on e-Boks.dk, and returns it for holiday pay used to be paper digitally to Employers Central Holiday Register. The holiday allowance is based, sent back and forth with paid automatically, and the residual holiday card is returned to the the normal mail system. Handling employee’s e-Boks. the holiday cards in one automatic process in e-Boks helps our • Everything is done in one, digital process, with e-Boks as a secure member organizations save a lot channel for two-way communication. of time. Anne-Lise Heidelberg, Chief Executive Officer in DA 31
CASE Digital customer solution • Approx. 630,000 members have easily switched to digital communication • The solution is perfect for PensionDanmarks own self-service universe. PensionDanmark has informed its • The members can also choose to see all their communication on e- 630,000 members about the Boks.dk. All communication can also be seen on Pension Denmark's transition to electronic mail, and mobile app. only 20 members wanted a • After choosing digital communication, PensionDanmark have achieved different solution. The members no longer have to keep track of annual savings of 6-7 million Danish kroner. their pension papers, it is all gathered in e-Boks Flemming Tovdal Schmidt, Director 32
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