INVESTOR PRESENTATION
November 2017
PRESENTATION November 2017 Forward Looking Statement Disclaimer - - PowerPoint PPT Presentation
INVESTOR PRESENTATION November 2017 Forward Looking Statement Disclaimer This presentation contains statements, including statements about future plans and expectations, which constitute forward-looking statements within the meaning of the
November 2017
Forward Looking Statement Disclaimer
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This presentation contains statements, including statements about future plans and expectations, which constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward looking statements are generally stated in terms of the Company’s plans, expectations and intentions. These statements are based on the current beliefs, expectations and assumptions of the Company’s management and the current economic environment. Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward looking statements. These factors, include, but are not limited to, risks associated with the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted
discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and in our other relevant filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance, and undue reliance should not be placed upon these statements. The forward-looking statements contained in this presentation are made as of the date hereof, and the Company undertakes no obligation to update or revise them, except as required by law.
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NASDAQ :
~5,900
Employees
>85%
Fortune 100 Customers Countries
>150 ~1,800
R&D Professionals
>35
Local Offices
>25,000
Customers
Capture structured and unstructured data across multiple sources Handle massive amounts of data Implement real-time analytics and guidance
Leverage domain expertise to transform technology to business use cases Operationalize analytics by proactively addressing issues and
predictive models based on machine learning UNDERSTANDING HUMAN INTENT
FINANCIAL CRIME & COMPLIANCE PROTECTING
people’s money & assets
ENGAGEMENT
Making people’s
EXPERIENCES
timely & seamless
Enabling B2C enterprises to deliver an effortless, consistent and personalized customer experience Protecting and securing
clients in a digital world
Strategic Alignment
2014 2015 2016 2017
NICE and the Market
Enhance Cloud: inContact Acquisition Enhance Analytics: Nexidia Acquisition
True Enterprise Software Co.:
Defense business divestiture
Complete alignment between NICE and market
Large Portfolio: Rapid Innovation, Analytics, Cloudification, Omni Channel, AI
2017
Operational Efficiency: Realign processes, Streamline operations CXone Open, unified cloud platform
CLOUD Analytics Omni Channel Artificial Intelligence
CLOUD Analytics Omni Channel Artificial Intelligence
Strategic Pillars CLOUD
CLOUD Analytics Omni Channel Artificial Intelligence
Market leadership – the largest CCaaS provider Cxone fully integrated, open cloud platform Leading go-to- market and ecosystem
Assets
True cloud = Multi tenant, elasticity NICE Actimize Essentials
CLOUD Analytics Omni Channel Artificial Intelligence
managing journeys
CLOUD Analytics Omni Channel Artificial Intelligence
CXone omni- channel platform and smart routing NICE customer journey solutions
Assets
Strategic Pillars Omni Channel
Multi channel analytics
CLOUD Analytics Omni Channel Artificial Intelligence
NICE Analytics NICE Real Time Solutions NICE Actimize
Assets
Strategic Pillars Analytics
Nexidia Customer Journey Solutions
CLOUD Analytics Omni Channel Artificial Intelligence
Managed Analytics
CLOUD
Analytics
Omni Channel
Intelligence
Assets
Strategic Pillars Artificial Intelligence
NICE Robotic Automation Machine learning and neural networks
CLOUD
Analytics
Omni Channel
Artificial Intelligence
ActimizeWatch Access to data for predictive analytics
CLOUD Analytics Omni Channel Artificial Intelligence
CUSTOMER ENGAGEMENT
Reinvent the customer service market
Vision for a
$2 BILLION
COMPANY
Expanding in all segments
solutions
driven suite of customer service solutions in the cloud
NICE leading WFO inContact leading cloud contact center Nexidia powerful analytics
The World’s #1
Cloud Customer Experience Platform
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The World’s #1 Cloud Customer Experience Platform
Extensibility Enterprise- grade Easy Integration Rapid turn-up Turnkey Telephony Elasticity
OPEN CLOUD FOUNDATION-POWERING RAPID INNOVATION
OMNICHANNEL ROUTING
Connect Journeys Across Any Channel
Analytics-based routing with context between self- service and agent-assisted channels ANALYTICS
Turn Insights into Results
Analyze every interaction in real-time to identify issues and opportunities & see trending of sentiment and topics AUTOMATION & AI
Streamline Service Delivery
Self and assisted- service bots and robotic process automation WORKFORCE OPTIMIZATION
Unlock Your Team’s Potential
Adaptive persona based and analytics driven approach for agent engagement and improvement
Unified Cloud Platform
Omnichannel Routing Analytics Workforce Optimization Automation & AI
Elasticity Turnkey Telephony Rapid turn-up Easy Integration Extensibility Enterprise-grade
Open Cloud Foundation-Powering Rapid Innovation
ONE Experience - Unmatched Capabilities
Nexidia Analytics IVR Optimization Customer Journey Optimization Total VOC Omnichannel Recording Workforce Management Quality Central Performance Management Back Office Incentive Compensation Management ACD IVR Outbound Dialer CRM/UCaaS Integration Desktop Analytics Unattended / Attended Robotic Automation Real Time Authentication
FINANCIAL CRIME AND COMPLIANCE
Vision for a
$2 BILLION
COMPANY
ENABLING ORGANIZATIONS TO LOWER COSTS
Through analytics and automation
EXPANDING TO ADJACENT MARKETS
Introducing our cloud offering to the mid market Anti Bribery & Corruption
EXPANDING TO NEW VERTICALS
Regulation is spreading to new verticals
Revenue $327 million, 36% growth year-over-year
Operating margin 24.0% compared to 26.7% last year
Q3 2017 Highlights
Recurring revenue accounted for 69% of total revenue
* All numbers, except cash flow, are Non-GAAP
Operating income increased 22% year-over-year to $78 million Operating cash flow of $106 million compared to $41 million last year EPS $0.95, 14% increase year-over-year Gross profit increased 34% year-over-year to $233 million
$240 $327 REVENUE ($M, Non-GAAP)
Strong Growth – Q3 2017
$174 $233
34%
GROSS PROFIT (Non-GAAP)
36%
$0,83 $0,95
14%
EARNINGS PER SHARE ($, Non-GAAP) $64 $78
22%
OPERATING INCOME (Non-GAAP)
Business Model
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Strong base of recurring revenue – 69% of total revenue in Q3 2017
Recurring revenue 69% Non-recurring revenue 31%
Q3 2017
* All numbers are non-GAAP
Recurring revenue 51% Non-recurring revenue 49%
Q3 2016
Business Model
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Significant increase in cloud revenue in Q3 2017
Products 21% Services 49% Cloud 30%
Q3 2017
* All numbers are non-GAAPProducts 29% Services 65% Cloud 6%
Q3 2016
49% 49% 55% 61% 60%
Q3 13 Q3 14 Q3 15 Q3 16 Q3 17 23
Analytics (% of New Bookings)
* All numbers exclude results from the Intelligence and the Physical Security divisions
81% 19%
Financial Crime and Compliance Customer Engagement
Business Unit Breakdown (Non-GAAP, % of Revenue) – Q3 2017
77% 15% 8%
EMEA APAC Americas
GLOBAL PRESENCE (Non-GAAP, % of Revenue) – Q3 2017
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