INVESTOR PRESENTATION November 2017
Forward Looking Statement Disclaimer This presentation contains statements, including statements about future plans and expectations, which constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward looking statements are generally stated in terms of the Company’s plans, expectations and intentions. These statements are based on the current beliefs, expectations and assumptions of the Company’s management and the current economic environment. Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward looking statements. These factors, include, but are not limited to, risks associated with the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and its products; and other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”) . You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and in our other relevant filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance, and undue reliance should not be placed upon these statements . The forward-looking statements contained in this presentation are made as of the date hereof, and the Company undertakes no obligation to update or revise them, except as required by law. 2
>85% >150 >25,000 : NASDAQ Countries Fortune NICE Customers 100 Customers >35 ~5,900 ~1,800 R&D Professionals Local Offices Employees 3
WHY WE KNOW HOW TO Capture Handle Implement Leverage domain Operationalize structured and massive real-time expertise to analytics by unstructured amounts of analytics and transform proactively addressing data across data guidance technology to issues and multiple sources business use cases opportunities using predictive models based on machine learning UNDERSTANDING HUMAN INTENT
FINANCIAL CRIME CUSTOMER & COMPLIANCE ENGAGEMENT PROTECTING Making people ’ s people ’ s money EXPERIENCES & assets timely & seamless Protecting and securing Enabling B2C organizations and their enterprises to deliver an clients in a digital world effortless, consistent and personalized customer experience
Strategic Alignment 2017 NICE and the Market Complete alignment between NICE and market opportunities CXone Open, unified cloud platform Enhance Cloud: inContact Acquisition Enhance Analytics: Nexidia Acquisition True Enterprise Software Co.: Defense business divestiture Large Portfolio: Rapid Innovation, Analytics, Cloudification, Omni Channel, AI Operational Efficiency: Realign processes, Streamline operations 201 7 201 7 2014 2015 2016
Omni CLOUD Channel Strategic Pillars Artificial Analytics Intelligence
Strategic Pillars Omni Omni CLOUD CLOUD Channel Channel CLOUD Artificial Artificial Analytics Analytics Intelligence Intelligence A ssets Opportunities Increasing TAM Leading go-to- Expanding in all market segments True cloud = Cxone fully market and Multi tenant, integrated, open Faster enterprise adoption ecosystem elasticity cloud platform Changing competitive dynamics Market NICE Actimize leadership – the Essentials largest CCaaS provider
Strategic Pillars Omni Omni CLOUD CLOUD Channel Channel Omni Channel Artificial Artificial Analytics Analytics Intelligence Intelligence A ssets Opportunities CXone omni- Rapid growth in number of channels NICE customer channel platform journey solutions Moving from managing channels to and smart routing managing journeys Need for intelligent decisioning Multi channel analytics
Strategic Pillars Omni Omni CLOUD CLOUD Channel Channel Analytics Artificial Artificial Analytics Analytics Intelligence Intelligence A ssets Opportunities Increase efficiencies NICE Real NICE Analytics NICE Actimize Improve customer service Time Solutions Predict behavior Ensure compliance Customer Lower TCO Managed Journey Nexidia Vertical expansion Analytics Solutions
Strategic Pillars Omni Omni CLOUD CLOUD Channel Channel Artificial Intelligence Artificial Analytics Analytics Intelligence Intelligence A ssets Opportunities Need for more automation Machine NICE Robotic Reduce cost of compliance learning and Automation neural networks Self service Intelligent data steering Access to data ActimizeWatch for predictive analytics
Omni CLOUD Channel NICE2B Analytics Artificial Intelligence
NICE2B CUSTOMER ENGAGEMENT Reinvent the customer service market Vision for a $2 BILLION COMPANY inContact Nexidia NICE leading + + leading cloud powerful WFO contact center analytics Expanding in all segments • Offering high-end market analytics with no limits and omni-channel solutions • Providing high and mid-market full, end-to-end, integrated analytics driven suite of customer service solutions in the cloud • Expanding internationally with our cloud and analytics offering
NICE2B The World ’ s #1 Cloud Customer Experience Platform
The World ’ s #1 Cloud Customer Experience Platform one experience one cloud one path one leader 15
Unified Cloud Platform ANALYTICS OMNICHANNEL WORKFORCE AUTOMATION ROUTING OPTIMIZATION & AI Unlock Your Team ’ s Streamline Service Connect Journeys Across Turn Insights into Any Channel Results Potential Delivery Analytics-based routing Analyze every interaction in Adaptive persona based Self and assisted- with context between self- real-time to identify issues and analytics driven service bots and robotic approach for process automation service and agent-assisted and opportunities & see channels trending of sentiment and agent engagement and improvement topics OPEN CLOUD FOUNDATION - POWERING RAPID INNOVATION Turnkey Enterprise- Rapid Easy Elasticity Extensibility Telephony grade turn-up Integration
ONE Experience - Unmatched Capabilities Omnichannel Workforce Analytics Automation & AI Routing Optimization Nexidia Analytics Desktop Quality Workforce Omnichannel Analytics Central Management Recording ACD Real Time Unattended / Attended IVR Authentication Robotic Automation Outbound Dialer Incentive Customer IVR Total Performance CRM/UCaaS Integration Back Office Compensation Journey Optimization VOC Management Management Optimization Open Cloud Foundation - Powering Rapid Innovation Elasticity Turnkey Telephony Rapid turn-up Easy Integration Extensibility Enterprise-grade
NICE2B FINANCIAL CRIME AND COMPLIANCE Vision for a ENABLING ORGANIZATIONS $2 BILLION TO LOWER COSTS COMPANY Through analytics and automation EXPANDING TO ADJACENT MARKETS Introducing our cloud offering to the mid market Anti Bribery & Corruption EXPANDING TO NEW VERTICALS Regulation is spreading to new verticals
Q3 2017 Highlights Revenue $327 million, 36% growth year-over-year Recurring revenue accounted for 69% of total revenue Gross profit increased 34% year-over-year to $233 million Operating income increased 22% year-over-year to $78 million Operating margin 24.0% compared to 26.7% last year EPS $0.95, 14% increase year-over-year Operating cash flow of $106 million compared to $41 million last year * All numbers, except cash flow, are Non-GAAP
Strong Growth – Q3 2017 REVENUE ($M, Non-GAAP ) GROSS PROFIT (Non-GAAP ) $327 $233 $174 $240 36% 34% OPERATING INCOME (Non-GAAP ) EARNINGS PER SHARE ($, Non-GAAP ) $0,95 $78 $0,83 $64 22% 14%
Business Model Strong base of recurring revenue – 69% of total revenue in Q3 2017 Q3 2017 Q3 2016 Non-recurring revenue Non-recurring 31% revenue 49% Recurring revenue 51% Recurring revenue 69% 21 * All numbers are non-GAAP
Business Model Significant increase in cloud revenue in Q3 2017 Q3 2016 Q3 2017 Cloud 6% Products Cloud 21% 30% Products 29% Services 65% Services 49% * All numbers are non-GAAP 22
Analytics (% of New Bookings) 61% 60% 55% 49% 49% Q3 13 Q3 14 Q3 15 Q3 16 Q3 17 * All numbers exclude results from the Intelligence and the Physical Security divisions 23
Business Unit Breakdown (Non-GAAP, % of Revenue) – Q3 2017 Financial Crime and Compliance 19% Customer Engagement 81%
GLOBAL PRESENCE (Non-GAAP, % of Revenue) – Q3 2017 APAC 8% EMEA 15% Americas 77%
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