PRESENTATION November 2017 Forward Looking Statement Disclaimer - - PowerPoint PPT Presentation

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PRESENTATION November 2017 Forward Looking Statement Disclaimer - - PowerPoint PPT Presentation

INVESTOR PRESENTATION November 2017 Forward Looking Statement Disclaimer This presentation contains statements, including statements about future plans and expectations, which constitute forward-looking statements within the meaning of the


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INVESTOR PRESENTATION

November 2017

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Forward Looking Statement Disclaimer

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This presentation contains statements, including statements about future plans and expectations, which constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such forward looking statements are generally stated in terms of the Company’s plans, expectations and intentions. These statements are based on the current beliefs, expectations and assumptions of the Company’s management and the current economic environment. Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward looking statements. These factors, include, but are not limited to, risks associated with the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted

  • r modified laws, regulation or standards on the Company and its products; and other factors and uncertainties

discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and in our other relevant filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance, and undue reliance should not be placed upon these statements. The forward-looking statements contained in this presentation are made as of the date hereof, and the Company undertakes no obligation to update or revise them, except as required by law.

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NASDAQ :

NICE

~5,900

Employees

>85%

Fortune 100 Customers Countries

>150 ~1,800

R&D Professionals

>35

Local Offices

>25,000

Customers

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SLIDE 4

Capture structured and unstructured data across multiple sources Handle massive amounts of data Implement real-time analytics and guidance

WHY

WE KNOW HOW TO

Leverage domain expertise to transform technology to business use cases Operationalize analytics by proactively addressing issues and

  • pportunities using

predictive models based on machine learning UNDERSTANDING HUMAN INTENT

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SLIDE 5

FINANCIAL CRIME & COMPLIANCE PROTECTING

people’s money & assets

  • CUSTOMER

ENGAGEMENT

Making people’s

EXPERIENCES

timely & seamless

Enabling B2C enterprises to deliver an effortless, consistent and personalized customer experience Protecting and securing

  • rganizations and their

clients in a digital world

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SLIDE 6

Strategic Alignment

2014 2015 2016 2017

NICE and the Market

Enhance Cloud: inContact Acquisition Enhance Analytics: Nexidia Acquisition

True Enterprise Software Co.:

Defense business divestiture

2017

Complete alignment between NICE and market

  • pportunities

Large Portfolio: Rapid Innovation, Analytics, Cloudification, Omni Channel, AI

2017

Operational Efficiency: Realign processes, Streamline operations CXone Open, unified cloud platform

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SLIDE 7

Strategic

Pillars

CLOUD Analytics Omni Channel Artificial Intelligence

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SLIDE 8

CLOUD Analytics Omni Channel Artificial Intelligence

Strategic Pillars CLOUD

  • Increasing TAM
  • Expanding in all market segments
  • Faster enterprise adoption
  • Changing competitive dynamics

CLOUD Analytics Omni Channel Artificial Intelligence

Market leadership – the largest CCaaS provider Cxone fully integrated, open cloud platform Leading go-to- market and ecosystem

Opportunities

Assets

True cloud = Multi tenant, elasticity NICE Actimize Essentials

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SLIDE 9

CLOUD Analytics Omni Channel Artificial Intelligence

  • Rapid growth in number of channels
  • Moving from managing channels to

managing journeys

  • Need for intelligent decisioning

CLOUD Analytics Omni Channel Artificial Intelligence

CXone omni- channel platform and smart routing NICE customer journey solutions

Opportunities

Assets

Strategic Pillars Omni Channel

Multi channel analytics

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SLIDE 10

CLOUD Analytics Omni Channel Artificial Intelligence

  • Increase efficiencies
  • Improve customer service
  • Predict behavior
  • Ensure compliance
  • Lower TCO
  • Vertical expansion

NICE Analytics NICE Real Time Solutions NICE Actimize

Opportunities

Assets

Strategic Pillars Analytics

Nexidia Customer Journey Solutions

CLOUD Analytics Omni Channel Artificial Intelligence

Managed Analytics

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SLIDE 11

CLOUD

Analytics

Omni Channel

Intelligence

  • Need for more automation
  • Reduce cost of compliance
  • Self service
  • Intelligent data steering

Opportunities

Assets

Strategic Pillars Artificial Intelligence

NICE Robotic Automation Machine learning and neural networks

CLOUD

Analytics

Omni Channel

Artificial Intelligence

ActimizeWatch Access to data for predictive analytics

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NICE2B

CLOUD Analytics Omni Channel Artificial Intelligence

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CUSTOMER ENGAGEMENT

Reinvent the customer service market

+ +

NICE2B

Vision for a

$2 BILLION

COMPANY

Expanding in all segments

  • Offering high-end market analytics with no limits and omni-channel

solutions

  • Providing high and mid-market full, end-to-end, integrated analytics

driven suite of customer service solutions in the cloud

  • Expanding internationally with our cloud and analytics offering

NICE leading WFO inContact leading cloud contact center Nexidia powerful analytics

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SLIDE 14

NICE2B

The World’s #1

Cloud Customer Experience Platform

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SLIDE 15

15

The World’s #1 Cloud Customer Experience Platform

  • ne experience
  • ne cloud
  • ne path
  • ne leader
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Extensibility Enterprise- grade Easy Integration Rapid turn-up Turnkey Telephony Elasticity

OPEN CLOUD FOUNDATION-POWERING RAPID INNOVATION

OMNICHANNEL ROUTING

Connect Journeys Across Any Channel

Analytics-based routing with context between self- service and agent-assisted channels ANALYTICS

Turn Insights into Results

Analyze every interaction in real-time to identify issues and opportunities & see trending of sentiment and topics AUTOMATION & AI

Streamline Service Delivery

Self and assisted- service bots and robotic process automation WORKFORCE OPTIMIZATION

Unlock Your Team’s Potential

Adaptive persona based and analytics driven approach for agent engagement and improvement

Unified Cloud Platform

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SLIDE 17

Omnichannel Routing Analytics Workforce Optimization Automation & AI

Elasticity Turnkey Telephony Rapid turn-up Easy Integration Extensibility Enterprise-grade

Open Cloud Foundation-Powering Rapid Innovation

ONE Experience - Unmatched Capabilities

Nexidia Analytics IVR Optimization Customer Journey Optimization Total VOC Omnichannel Recording Workforce Management Quality Central Performance Management Back Office Incentive Compensation Management ACD IVR Outbound Dialer CRM/UCaaS Integration Desktop Analytics Unattended / Attended Robotic Automation Real Time Authentication

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FINANCIAL CRIME AND COMPLIANCE

NICE2B

Vision for a

$2 BILLION

COMPANY

ENABLING ORGANIZATIONS TO LOWER COSTS

Through analytics and automation

EXPANDING TO ADJACENT MARKETS

Introducing our cloud offering to the mid market Anti Bribery & Corruption

EXPANDING TO NEW VERTICALS

Regulation is spreading to new verticals

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SLIDE 19

Revenue $327 million, 36% growth year-over-year

Operating margin 24.0% compared to 26.7% last year

Q3 2017 Highlights

Recurring revenue accounted for 69% of total revenue

* All numbers, except cash flow, are Non-GAAP

Operating income increased 22% year-over-year to $78 million Operating cash flow of $106 million compared to $41 million last year EPS $0.95, 14% increase year-over-year Gross profit increased 34% year-over-year to $233 million

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$240 $327 REVENUE ($M, Non-GAAP)

Strong Growth – Q3 2017

$174 $233

34%

GROSS PROFIT (Non-GAAP)

36%

$0,83 $0,95

14%

EARNINGS PER SHARE ($, Non-GAAP) $64 $78

22%

OPERATING INCOME (Non-GAAP)

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Business Model

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Strong base of recurring revenue – 69% of total revenue in Q3 2017

Recurring revenue 69% Non-recurring revenue 31%

Q3 2017

* All numbers are non-GAAP

Recurring revenue 51% Non-recurring revenue 49%

Q3 2016

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Business Model

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Significant increase in cloud revenue in Q3 2017

Products 21% Services 49% Cloud 30%

Q3 2017

* All numbers are non-GAAP

Products 29% Services 65% Cloud 6%

Q3 2016

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49% 49% 55% 61% 60%

Q3 13 Q3 14 Q3 15 Q3 16 Q3 17 23

Analytics (% of New Bookings)

* All numbers exclude results from the Intelligence and the Physical Security divisions

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81% 19%

Financial Crime and Compliance Customer Engagement

Business Unit Breakdown (Non-GAAP, % of Revenue) – Q3 2017

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77% 15% 8%

EMEA APAC Americas

GLOBAL PRESENCE (Non-GAAP, % of Revenue) – Q3 2017

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