Presentation December 2018
About ENGIE
A global organisation close to the customers & territories 23 Business Units, of which: 5 Métiers UK Métier B2B BENELUX Métier B2C France (8 BUs) 19 Geographical BUs Métier B2T NECST GRDF France B2B France B2C GRTgaz Infrastructures Elengy France Renouvelables Centralised Storengy France Réseaux North America generation China 4 Global BUs GEN Middle-east, South & Global Energy Central & Asia, Turkey Management Latin America Hydrogen Africa GTT Asia Pacific Brazil Tractebel Engineering
ENGIE Benelux – Key figures 2018 37 TWh natural gas sales to end consumers 367 MW Renewables 19 787 9 Billion € Employees turnover 6 285 MW Generating capacity 22,3 TWh Electricity sales to end consumers
Group transformation towards Energy transition Decarbonization Digitalization Renewable energy or Digital solutions to CO2-poor generation manage consumption Decentralization Decrease of demand Systems at the measure of Other and less consumption houses, cities, companies 5
Change of mindset towards trust supported by the digitalization & step-by-step approach Never give up Be curious Get rid of your ballast “ Success is not final, failure is not fatal: it is the “Be curious, not judgmental .” courage to continue that counts .” Walt Whitman Winston Churchill
Why digital transformation in HR?
Different actors in ENGIE Belgium BU Benelux (BE) 15 000 FTE New Corp Axima Electrabel Cofely Fabricom Tractebel GBS Shared GEM Service Centre BU GEN
Why digital transformation in HR? Enforce the HR role of Simplification of work business partner and decrease administration environments & by automatization and increase of maturity, digitalization (paperless) become more agile Cost efficiency Increasing skills gap Global competition for talent Expectations of the millennial workforce Employees as consumers
HR transformation @ ENGIE Belgium
Towards a better employee experience Inflow Recruiting Sourcing Customer centric Self Service driven Contracting Onboarding Master data Development Standardize Performance Reward Paperless Expenses management Responsibilizing line management Promotion Career counseling Outflow Input once TriA (1) Mobility Departure (1) Any place, anytime, any Engie device
Digital HR transformation @ ENGIE Benelux > 80 processes reviewed Admin and Pay Self service (43 processes) Digital signature (ITS ME) On- and offboarding Recruitment New landing page, video interviewing, matching tool (13 processes) Sourcing Contracting Onboarding Reward Salary and bonus calculations (10 processes) Flex Income Plan (My Choice) Career & Learning My DNA (15 processes) My Fit My Progress Reporting Analytics Dynamic reporting Dashboarding Analytics
A new value chain for more efficient interaction Become a business partner… Employee 30% on supporting global strategy MY PORTAL Knowledge Management Back office’s Manager Experts 1 single point of entry 50% on supporting collaborators to encourage Self-service on a day-to-day basis efficient interaction Case management HR Advisors 20% on administrative tasks and implementing procedures
Change management approach Communication Communicate and 1 2 4 5 3 Answer Business Needs Prepare Ambassadors Develop & Test support to End user official bodies Involve stakeholders How Why Impact Understand business needs and co-create Customer focus and stakeholders Workshops with stakeholders 1 business supported solution awareness Workshops and tests with stakeholders on the Check if business needs are met as defined Increase engagement of stakeholders 2 and existing “pain points” are solved developed solution Involve unions and Management Teams on Prepare, inform and earn support on the future Supportive Management and Unions 3 changes to come. change Creation of a local HR community that Train the trainer: physical, Skype Prepare local ambassadors (HR & Key users) support each other and employees 4 to train and guide employees when using the solution Info sessions employees Explain the current and future changes Email employees and grant access “What’s in it for me” 5 HR Q&A sessions based on real cases HR and employees ready to use the Coffee corner sessions solution Give comfort and support HR communication kit (video’s, QRC’s,…)
HR Digital Transformation Journey Start Jun – October: My Portal: Part of Energy (+-2 000 employees) Nov 2018: Landing page 2018 FTE’s & Mobile Expense 2019 Training - Absenteeism Feb: My Portal On- & offboarding Feb: Career My Portal Q1 – Q2: My Portal Mar: 2020… Video interviewing Remaining part Energy + Recruitment Matching tool Services part Reward Q2 2019: Contracting Career & Learning Q3 - Q4 2019: My Reporting Analytics Jun 2019: Reward Q3 Learning Portal remaining Services
Takeaways / lessons learned
Takeaways / Lessons learned 01 DARE! 02 Digitalization = more than just IT • Importance of change management • Stakeholder management 03 Organization/processes complexity • Align processes • Align systems 04 Tools are mainly a co-construction • HR Operational • Operations 05 Proximity between project and business analysts • Business needs vs technical limits 06 Customized Communication channels • Adapt to population
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