Practitioner Playbook//Playing the Game in a Field- Based Business - - PowerPoint PPT Presentation

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Nov 15, 2022 376 likes •639 views

Practitioner Playbook//Playing the Game in a Field- Based Business Russ Merwin Kevin Walter Ryan Lawn & Tree Practitioner & Certified Coach Director of Training The Great Game of Business GGOB Internal Coach - Candidate Chicago, IL

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Practitioner Playbook//Playing the Game in a Field- Based Business

Russ Merwin Ryan Lawn & Tree Director of Training GGOB Internal Coach - Candidate Merriam, KS

Kevin Walter

Practitioner & Certified Coach The Great Game of Business Chicago, IL

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About Us

uss Mer erwin, , Ryan Lawn & Tree

Provi viding lawn (fe fert / weed-pest co contro rol), tr tree pruning / dis disease-pest co contro rol, ir irrigation, an and landscaping se serv rvices to to mostly residential cu customers rs fr from our

ur 11 bra

branches, in in 5 Mid idwest citi cities, in in 3 St States (K (KS, MO, OK)

GGOB practitioner sin since Nov 2018

340 Associates - 75% Fie

ield

100% Em

Employee Owned with ith year r ov

r year gro growth.

evin Walt lter, GGOB Coach an and Practitioner

Co
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under an

and Pri Princip ipal of

f Tasty Cat

atering

GGOB practitioner sin since 2011 an and co coach sin since 2012

One location, 75 FT Em

Employees with ith up up to to 66% % in in th the field field at at an any giv given tim time

Tasty Cat

ateri ring – st state an and nat national aw award win inner as as top top co company an and work rkplace

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Field-Based Huddling Challenges

Geographically Spread Workforce
Multi-State, Multi-City, Multi Locations in same city
Differing Work Schedules
Office
Field
Time Zones
Technology Challenges
Video
Screen size
Muting
Attendance

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Geographic Spread Adaptations

Location Huddles
Separate P&L
Game to Gross Margin if no P&L
Department Huddles
Separate on P&L?
If not, line-of-sight on roll up to All Company?
Roll Up All Company Huddle
From locations, departments, teams
Communication loops are KEY!!!
Adapt, adapt, adapt
What is winning every individual and team?

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Differing Work Schedule Adaptations

Compromise one day a week?
Late start for field and early start for office one day a week
Team/Department/Location Huddle schedules
Hold these the morning of All Company huddle?
RLT Huddle Cycle
Time Zones
Compromise – alternate weeks early/late if needed?
Harness the wisdom of the crowd through survey?

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Technology Adaptations

iPads for field
Multi use – invoicing, email, etc.
Smart phone training
Keep Scoreboards simple!
Use of graphs with or instead of spreadsheets
Muting options

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Attendance Adaptations

Communicate, Communicate, Communicate
Roll down info in team, department and location

huddles

Don’t ignore or assume
MiniGame or internally market attendance
Incent attendance?
Positively, not negatively!
Involvement is KEY!!!

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Team/Dept Scoreboard (Tuesdays)

Individual Associates Teams from 4 Metro Branches

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Huddle Leader w/ Laptop & Phone

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KCMO Metro

Use of Color Helps!

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RLT All Company Huddle Example

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Speaker View

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Roll Up Scoreboard

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RLT Dashboard

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Fie ield Scorecard Example les fo for mult lti-state mult lti-city mult lti-job sit ite company

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Adaptation is is KEY!

How can we clearly and concisely let everyone know the Score and how we can change it?

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Critical Mindset

“How can we” in instead of f “it won’t work because____”

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$9,000,000.00

Reflection

Stop|Start|Continue

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$9,000,000.00

What Can I Do Tomorrow?

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Questions?

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Practitioner Playbook//Playing the Game in a Field- Based Business

Russ Merwin Ryan Lawn & Tree Director of Training GGOB Internal Coach - Candidate Merriam, KS

Kevin Walter

Practitioner & Certified Coach The Great Game of Business Chicago, IL