Practitioner Playbook//Playing the Game in a Field- Based Business Russ Merwin Kevin Walter Ryan Lawn & Tree Practitioner & Certified Coach Director of Training The Great Game of Business GGOB Internal Coach - Candidate Chicago, IL Merriam, KS
About Us • Rus uss Mer erwin, , Ryan Lawn & Tree • Pro Provi viding lawn (fe fert / weed-pest co contro rol), tr tree pruning / dis disease-pest co contro rol, ir irrigation, an and landscaping se serv rvices to to mostly residential cu customers rs fr from our our 11 bra branches, in in 5 Mid idwest citi cities, in in 3 St States (K (KS, MO, OK) • GG GGOB practitioner sin since Nov 2018 • 340 Associates - 75% Fie ield • 100% Em Employee Owned with ith year r ov over r year gro growth. • Kev evin Walt lter, GGOB Coach an and Practitioner • Co o Fou ounder an and Pri Princip ipal of of Tasty Cat atering • GG GGOB practitioner sin since 2011 an and co coach sin since 2012 • One location, 75 FT Em Employees with ith up up to to 66% % in in th the field field at at an any giv given tim time • Tasty Cat ateri ring – st state an and nat national aw award win inner as as top top co company an and work rkplace
Field-Based Huddling Challenges • Geographically Spread Workforce • Multi-State, Multi-City, Multi Locations in same city • Differing Work Schedules • Office • Field • Time Zones • Technology Challenges • Video • Screen size • Muting • Attendance
Geographic Spread Adaptations • Location Huddles • Separate P&L • Game to Gross Margin if no P&L • Department Huddles • Separate on P&L? • If not, line-of-sight on roll up to All Company? • Roll Up All Company Huddle • From locations, departments, teams • Communication loops are KEY!!! • Adapt, adapt, adapt • What is winning every individual and team?
Differing Work Schedule Adaptations • Compromise one day a week? • Late start for field and early start for office one day a week • Team/Department/Location Huddle schedules • Hold these the morning of All Company huddle? • RLT Huddle Cycle • Time Zones • Compromise – alternate weeks early/late if needed? • Harness the wisdom of the crowd through survey?
Technology Adaptations • iPads for field • Multi use – invoicing, email, etc. • Smart phone training • Keep Scoreboards simple! • Use of graphs with or instead of spreadsheets • Muting options
Attendance Adaptations • Communicate, Communicate, Communicate • Roll down info in team, department and location huddles • Don’t ignore or assume • MiniGame or internally market attendance • Incent attendance? • Positively, not negatively! • Involvement is KEY!!!
Team/Dept Scoreboard (Tuesdays) Teams from 4 Metro Individual Associates Branches
Huddle Leader w/ Laptop & Phone
KCMO Metro Use of Color Helps!
RLT All Company Huddle Example
Speaker View
Roll Up Scoreboard
RLT Dashboard
Fie ield Scorecard Example les fo for mult lti-state mult lti-city mult lti-job sit ite company
Adaptation is is KEY! How can we clearly and concisely let everyone know the Score and how we can change it?
Critical Mindset “How can we” in instead of f “it won’t work because____”
Reflection Stop|Start|Continue $9,000,000.00
What Can I Do Tomorrow? $9,000,000.00
Questions?
Practitioner Playbook//Playing the Game in a Field- Based Business Russ Merwin Kevin Walter Ryan Lawn & Tree Practitioner & Certified Coach Director of Training The Great Game of Business GGOB Internal Coach - Candidate Chicago, IL Merriam, KS
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