Practice Sustainability Katrina Otto, Train IT Medical
Learning Objective • Involve your whole practice team to use your clinical software and appointment book to manage CVD Patients. 45 mins
The importance of a team approach
Photo credit Kylie Payne
Roles and Responsibilities Practice Nurse Practice Manager Roles Roles Viewing clinical information in MHR MHR staff training Receptionist GP Roles Roles Development and adherence to MHR policies Uploading Shared Health Summaries* and Event Summaries to MHR and procedures IHI validation Viewing clinical information in MHR Risk assessment Ensuring a high quality of data in clinical Patient demographic details check Uploading Shared Health Summaries, software Event Summaries and Prescribing Ensuring clinical software version is current Assisted registration (where required) records to MHR Ensuring patient privacy and security is Ensuring security updates are current MHR information resource maintained e.g. clinical software Downloading information from MHR password is regularly changed and Meeting ePIP requirements (accredited into clinical software sufficiently complex, screensaver is used practices) RO (Responsible Officer) Ensuring a high quality of data in and deactivated by entering their Monitoring certificate expiry dates clinical software username and password Existing definition Registering the practice for MHR Obtaining patient consent to upload to * RNs only MHR # Maintaining healthcare provider HPI-Is in clinical OMO (Organisational software and retiring users from the clinical Secure messaging Maintenance Officer) Aboriginal Health Worker software upon leaving the practice Ensuring patient privacy and security is Existing definition Ensuring privacy and security is maintained in Same as Practice Nurse maintained e.g. clinical software the practice e.g. clinical software passwords are password is regularly changed and regularly changed and sufficiently complex, sufficiently complex, screensaver is screensavers are used and deactivated using a used and deactivated by entering their username and password username and password
Is CVD risk factor data relevant to admin staff? • Age • Gender • Ethnicity
PIPQI 10 measures include: 1. Smoking status recorded 2. Alcohol status recorded 3. Weight classification 4. Blood pressure recorded 5. Necessary risk factors to enable CVD assessment
Quality Improvements!
Brainstorm ideas with your team Educate about why this ‘data’ is important
PIP QI Practices may focus their quality improvement activities on areas which are informed by their clinical information system data and meets the needs of their practice population.
Presenting your data
Lead your team
‘Actions’ • Recheck BP • Ask about smoking • Record weight
Data – Record risk factors • S moking • N utrition • A lcohol • P hysical activity level • Blood pressure • Waist circumference & BMI
Proactive approach Identify at risk groups/patients Flag for follow up / recall Screen/test or refer patient Review result & action Recall patient as required
Recall and Reminder Protocol
Tips: Encourage a team effort to achieve the goals by setting a target on the graph & place graph in the staff room/noticeboard to encourage a proactive approach.
Lead your team
Improve health outcomes Improve revenue Improve relationships Improve data
Katrina’s tips: • Set small, achievable goals • Focus on key data items • Document and review improvement activities • Train all staff on software & new processes • Build your team spirit • Monitor and communicate performance visually • Celebrate patient wins – CELEBRATE YOUR TEAM!
RACGP Improving health & record quality in general practice RACGP – Standards for General Practice (5 th Edition) Using Data for Better Health Outcomes Australian Digital Health Agency: Importance of Data Quality Data Cleansing & Clinical Coding Data Quality Checklist Train IT Medical Practice Management Free Resources Digital Health Free Resources (including Pen CAT4) 5 Steps to Data Quality Success (blog) Cheatsheets to enter cervical screening in MedicalDirector and Bp Premier Pen CAT4 summary sheet APCC – Model for Improvement APCC - PDSA template Model for Improvement video
Thanks for inviting me! Let’s stay connected! KATRINA OTTO: katrina@trainitmedical.com.au Twitter: trainitmedical . Facebook: trainitmedical www.trainitmedical.com.au Access more free practice resources & blog posts Subscribe to my blog
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