Please remember to mute your speakers. VA Mobile Discussion Series - - PowerPoint PPT Presentation

▶
please remember to mute your speakers
SMART_READER_LITE
LIVE PREVIEW

Please remember to mute your speakers. VA Mobile Discussion Series - - PowerPoint PPT Presentation

Jul 19, 2023 234 likes •678 views

Please remember to mute your speakers. VA Mobile Discussion Series For audio, please dial in using VANTS: 1-800-767-1750 pc: 32523# Thank you for joining. We will begin shortly. Rx Refill App VA Mobile Discussion Series August 24, 2017 Eric

slide-1
SLIDE 1

Please remember to mute your speakers.

VA Mobile Discussion Series

For audio, please dial in using VANTS: 1-800-767-1750 pc: 32523#

Thank you for joining. We will begin shortly.

slide-2
SLIDE 2

Rx Refill App

VA Mobile Discussion Series August 24, 2017 Eric Spahn, Pharm D, Program Analyst VA Pharmacy Ben efits Management

slide-3
SLIDE 3

Rx Refill App

The Department of Veterans Affairs (VA) Rx Refill mobile application (app) allows you to request refills of your refillable VA-issued prescriptions, track VA prescription deliveries, view VA prescription history and access additional medication information on My HealtheVet from the convenience of your mobile device.

VETERANS HEALTH ADMINISTRATION

3

slide-4
SLIDE 4

Veteran a t his kitchen t able…

Image used with permission

VETERANS HEALTH ADMINISTRATION

4

slide-5
SLIDE 5

Rx Refill in the VA

  • Phone

– AudioCare – Call Centers

  • Local
  • Pharmacy Care Center
  • VCCM

– Local VAMC Pharmacy (non call center)

  • Online

– My HealtheVet – online Rx refill or send a secure message – – Rx Refill Mobile App

  • In Person

– rmacy window At VAMC Pha Vets.gov – At VAMC Clinic

  • Mail-in prescription

labels to VAMC Pharmacy

  • VA Rx filled/refilled at non-VA Pharmacy

All online refill requests converge thru My HealtheVet

VETERANS HEALTH ADMINISTRATION

5

slide-6
SLIDE 6

Home Page

MobileAppVeteran, One

VETERANS HEALTH ADMINISTRATION

6

slide-7
SLIDE 7

About and Help

MobileAppVeteran, One

VETERANS HEALTH ADMINISTRATION

7

slide-8
SLIDE 8

Home Page

MobileAppVeteran, One

Available for iOS, Android and Windows

  • perating systems and

is support by these internet browsers:

  • Internet Explorer 11

and higher

  • Safari 7 and

higher

  • Firefox 36 and

higher

  • Google Chrome 40

and higher

VETERANS HEALTH ADMINISTRATION

8

slide-9
SLIDE 9

Refillable VA Medications

MobileAppVeteran, One

The Rx Refill App works with My HealtheVet. With the Rx Refill App, requesting a refill of your VA prescriptions is as simple as clicking a button.

VETERANS HEALTH ADMINISTRATION

9

slide-10
SLIDE 10

Important Information

An Important Information pop-up box appears the first time you access each feature during a session. It informs the user of potentially missing information and to discuss any concerns with their healthcare team.

VETERANS HEALTH ADMINISTRATION

10

slide-11
SLIDE 11

Getting to know the screen

MobileAppVeteran, One

Each feature shows the number of viewable entries, such as the list

  • f prescriptions

available for refill or tracking.

VETERANS HEALTH ADMINISTRATION

11

slide-12
SLIDE 12

Getting to know the screen

Each feature’s page gives the user the ability to see additional entries upon scrolling.

VETERANS HEALTH ADMINISTRATION

12

slide-13
SLIDE 13

Refillable VA Medications

MobileAppVeteran, One

Tap Sort to view the list alphabetically by medication name, by facility or by last fill date. The default sort is currently by medication name.

VETERANS HEALTH ADMINISTRATION

13

slide-14
SLIDE 14

Refillable VA Medications

MobileAppVeteran, One

Tap “See Details” beneath the prescription you’re interested in refilling, and you will go to a Refill Details screen with more information.

VETERANS HEALTH ADMINISTRATION

14

slide-15
SLIDE 15

Refillable VA Medications

MobileAppVeteran, One

If you would like to request a refill, tap Request Refill > A pop- up confirmation box will appear asking if you’re sure you would like to refill the medication.

VETERANS HEALTH ADMINISTRATION

15

slide-16
SLIDE 16

Refillable VA Medications

MobileAppVeteran, One

Tap No if you do not want to refill the medication, and you will return to the Refill Details screen > Tap Yes if you would like to refill the medication.

VETERANS HEALTH ADMINISTRATION

16

slide-17
SLIDE 17

Refillable VA Medications

MobileAppVeteran, One

A pop-up box will appear to let you know the refill was successfully submitted. Tap OK, and you will return to the Refillable VA Medications screen.

VETERANS HEALTH ADMINISTRATION

17

slide-18
SLIDE 18

Refillable VA Medications

MobileAppVeteran, One

After you’ve requested a refill

  • f a

VA medication, the medication’s status will change to Refill in Process and no longer appear in your list of “Refillable Medications.” The number of refillable VA medications will be reduced accordingly.

VETERANS HEALTH ADMINISTRATION

18

slide-19
SLIDE 19

Refillable VA Medications

MobileAppVeteran, One

If the VA prescription Refill was not successfully submitted, you will receive an error message.

VETERANS HEALTH ADMINISTRATION

19

slide-20
SLIDE 20

Refillable VA Medications

MobileAppVeteran, One

Selecting OK will display information

  • n

why the refill was not refilled and guidance on getting assistance.

VETERANS HEALTH ADMINISTRATION

20

slide-21
SLIDE 21

Responsive design

MobileAppVeteran, One

Hamburger Menu for mobile desktop allows user to easily navigate back to home page features, such as Pill and Bottle Information.

VETERANS HEALTH ADMINISTRATION

21

slide-22
SLIDE 22

Track Delivery

MobileAppVeteran, One ⌵

Track VA prescription package deliveries from VA Mail Order Pharmacies.

VETERANS HEALTH ADMINISTRATION

22

slide-23
SLIDE 23

Track Delivery

Once again, a n Important Information pop-up bo x appears the first time you a ccess each f eature during a session. It informs the user

  • f

potentially missing information a nd to discuss any concerns with t heir healthcare team.

VETERANS HEALTH ADMINISTRATION

23

slide-24
SLIDE 24

Track Delivery

MobileAppVeteran, One ⌵

View current and past (last 45 days) shipments

  • f trackable VA

prescriptions you refilled using the app as well as VA prescriptions you refilled using the My HealtheVet website. Ability to sort based

  • n

Medication and Facility.

VETERANS HEALTH ADMINISTRATION

24

slide-25
SLIDE 25

Track Delivery

MobileAppVeteran, One ⌵

Tap See Detail beneath the VA prescription you’re interested in tracking, and you will go to a Tracking Delivery Details screen.

VETERANS HEALTH ADMINISTRATION

25

slide-26
SLIDE 26

MobileAppVeter

Track Delivery

an, One

Track Delivery has an additional important information pop-up before entering the detail view. The user can check a box to remove this from appearing again.

VETERANS HEALTH ADMINISTRATION

26

slide-27
SLIDE 27

Track Delivery

MobileAppVeteran, One ⌵

Track Delivery Details include the same prescription information, tracking information and past shipments as shown

  • n

My HealtheVet Track Delivery.

VETERANS HEALTH ADMINISTRATION

27

slide-28
SLIDE 28

Track Delivery

MobileAppVeteran, One ⌵

Tap View Image, and a pop-up Prescription Identification and Details box will appear.

VETERANS HEALTH ADMINISTRATION

28

slide-29
SLIDE 29

Track Delivery

MobileAppVeteran, One

This includes an image

  • f the medication

as well as information including the medication’s pack type, VA Print Name, Shape, Color, Front Imprint and Back Imprint. Note: Image disclaimer

VETERANS HEALTH ADMINISTRATION

29

slide-30
SLIDE 30

Track Delivery

View other VA prescriptions that were included in your delivery package.

VETERANS HEALTH ADMINISTRATION

30

slide-31
SLIDE 31

Track Delivery

Tap the tracking number, and a pop-up box will appear to notify you that you are leaving the Rx Refill App to go to an external website. You will go to the website of the delivery service for the specific package (i.e., USPS, FedEx, etc.).

VETERANS HEALTH ADMINISTRATION

31

slide-32
SLIDE 32

Prescription History

MobileAppVeteran, One ⌵

View VA prescription history and detailed prescription information.

VETERANS HEALTH ADMINISTRATION

32

slide-33
SLIDE 33

Prescription History

MobileAppVeteran, One ⌵

Tap Sort to view the list alphabetically by medication name, by facility or by prescription status. The default sort is currently by last refill shipped.

VETERANS HEALTH ADMINISTRATION

33

slide-34
SLIDE 34

Prescription History

MobileAppVeteran, One ⌵

Tap See Detail beneath the VA prescription you’re interested in learning the history of, and you will go to a Prescription History Details screen.

VETERANS HEALTH ADMINISTRATION

34

slide-35
SLIDE 35

Prescription History

MobileAppVeteran, One ⌵

Tap Home on the horizontal navigation bar at the top

  • f the

screen, Tap the back arrow to return to the Prescription History screen.

VETERANS HEALTH ADMINISTRATION

35

slide-36
SLIDE 36

Features: Medication Information

MobileAppVeteran, One ⌵

Access links to the My HealtheVet website where you can view additional medication information available to you.

VETERANS HEALTH ADMINISTRATION

36

slide-37
SLIDE 37

Medication Information

MobileAppVeteran, One ⌵

Access links to the My HealtheVet website where you can view additional medication information available to you.

VETERANS HEALTH ADMINISTRATION

37

slide-38
SLIDE 38

Responsive design

Hover-over text for mobile desktop to preview content before selection.

VETERANS HEALTH ADMINISTRATION

38

slide-39
SLIDE 39

iOS

VETERANS HEALTH ADMINISTRATION

39

slide-40
SLIDE 40

Rx Refill Tools….

Coming with release!!

  • User Manual
  • Quick Start Guide
  • Slideshow
  • FAQs

VETERANS HEALTH ADMINISTRATION

40

slide-41
SLIDE 41

Questions?

VETERANS HEALTH ADMINISTRATION

41

slide-42
SLIDE 42

Thank you! What future topics would you like to discuss? Let us know by providing feedback at this link: https://www.surveymonkey.com/r/PBRN9CK

VETERANS HEALTH ADMINISTRATION

42