PGIP Quarterly Meeting March 12, 2010 2-1-1 Mission: Michigan 2-1-1 - - PowerPoint PPT Presentation

PGIP Quarterly Meeting

March 12, 2010

2-1-1 Mission: Michigan 2-1-1 connects people with information and resources to build healthy, safe communities Our Mission for today is: Explore how 2-1-1 serves as your community resource program to support health and human services needs in communities

Michigan 2-1-1 builds stronger communities

• Promoting self reliance in reaching community resources
• Fostering civic engagement
• Providing information on health and human service needs,

met and unmet, in the community.

About 2-1-1

• 2-1-1 provides Information and Referrals 24/7/365
• Calls typically last 3 – 5 minutes
• Our Information and Referral Specialists:

–Help the callers tell their story, understand and prioritize their needs. –Identify and offer them appropriate resources. –Provide advocacy for those needing extra support to access services. –Follow up on 100% of crisis calls, such as those for emergency shelter or housing assistance, and 10% of non-crisis calls.

My child is

• n drugs

I want to kill myself I need to find childcare I want to volunteer We can’t help with that I don’t know, please hold. I’ll try to transfer you to an agency who can help We only do senior daycare We don’t serve your area I can’t pay my rent

We don’t need volunteers

I don’t know about those resources We only know about domestic violence programs

2 2-

• 1

1-

• 1

1

I can’t pay my rent My child is

• n drugs

I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help…

Community Organizations Government Services Faith Based Services

Problem Solving I & R

Detailed Resources

2-1-1 is:

• Free
• Confidential
• Professional
• Multilingual
• Available 24/7

How Does 2-1-1 Work

Advocacy / Empowerment

Professional I&R staff answering phone 24/7, free, serve special needs Quality, comprehensive data base using AIRS taxonomy Coordinated services with local health and human service agencies

National Standards

Benefits

• One easy-to-remember number to call
• Comprehensive & accurate database of

resources available

• Timesaver for community organizations and

helping professionals

• Real-time data on community needs and

human service delivery system

• Always available
• Safe place to call
• Front door to health & human services

Values

• Respecting the diversity of our callers
• Maintaining the highest degree of confidentiality
• Maintaining standards-based database of community

resources

• Embracing self-determination and freedom of choice

for consumers

• Empowering individuals to make their own informed

choices

• Identifying and tracking community needs

Examples of Statewide Initiatives

• H1N1
• Earned Income Tax Credit
• Census
• Children’s Health Insurance Enrollment

Proposed Regional Statewide Coverage

Current 2-1-1 Coverage & Planned Expansion

Current 2-1-1 coverage (81%) 2010 Projects in process Workgroups formed

An organized way to care…

2-1-1 is the front door to health & human services 2-1-1 gives voice to the demand for services so that a community can speak as one

Additional resources: www.uwmich.org/2-1-1

• MI 2-1-1 Business Plan & other info

www.michigan.gov/helpinghand

• MI 2-1-1 databases

www.airs.org

• Standards, certification & training information

www.211US.org

• National status of 2-1-1, legislative updates & more

Questions?

Please contact: Sherry Miller, Director Michigan 2-1-1 Michigan Association of United Ways 517.371.4360 www.uwmich.org