PGIP Quarterly Meeting March 12, 2010
2-1-1 Mission: Michigan 2-1-1 connects people with information and resources to build healthy, safe communities Our Mission for today is: Explore how 2-1-1 serves as your community resource program to support health and human services needs in communities
Michigan 2-1-1 builds stronger communities • Promoting self reliance in reaching community resources • Fostering civic engagement • Providing information on health and human service needs, met and unmet, in the community.
About 2-1-1 • 2-1-1 provides Information and Referrals 24/7/365 • Calls typically last 3 – 5 minutes • Our Information and Referral Specialists: –Help the callers tell their story , understand and prioritize their needs. –Identify and offer them appropriate resources . –Provide advocacy for those needing extra support to access services. – Follow up on 100% of crisis calls, such as those for emergency shelter or housing assistance, and 10% of non-crisis calls.
I want to I need to find My child is I can’t pay I want to kill myself childcare on drugs my rent volunteer We can’t help with We only that do senior daycare I’ll try to We don’t transfer you I don’t know need to an agency about those volunteers who can help resources We don’t I don’t know, serve your We only know please hold. area about domestic violence programs
I want to I need to find I want to kill myself I can’t pay childcare volunteer My child is my rent on drugs 2-1-1, how may 2- -1 1- -1 1 2 Yes, I can I help you? connect you with someone who can help… Drug Rental Child Care Suicide Volunteer Rehabilitation Assistance Resource Prevention Center Center Program Hotline And Referral
How Does 2-1-1 Work Community Organizations Problem Solving I & R Detailed Resources Government Advocacy / Empowerment Services 2-1-1 is: • Free • Multilingual • Confidential • Available 24/7 Faith Based • Professional Services
National Standards Professional I&R staff answering phone 24/7, free, serve special needs Quality, comprehensive data base using AIRS taxonomy Coordinated services with local health and human service agencies
Benefits • One easy-to-remember number to call • Comprehensive & accurate database of resources available • Timesaver for community organizations and helping professionals • Real-time data on community needs and human service delivery system • Always available • Safe place to call • Front door to health & human services
Values Respecting the diversity of our callers Maintaining the highest degree of confidentiality Maintaining standards-based database of community resources Embracing self-determination and freedom of choice for consumers Empowering individuals to make their own informed choices Identifying and tracking community needs
Examples of Statewide Initiatives • H1N1 • Earned Income Tax Credit • Census • Children’s Health Insurance Enrollment
Statewide Proposed Regional Coverage
Current 2-1-1 Coverage & Planned Expansion Current 2-1-1 coverage (81%) 2010 Projects in process Workgroups formed
An organized way to care… 2-1-1 is the front door to health & human services 2-1-1 gives voice to the demand for services so that a community can speak as one
Additional resources: www.uwmich.org/2-1-1 -MI 2-1-1 Business Plan & other info www.michigan.gov/helpinghand -MI 2-1-1 databases www.airs.org - Standards, certification & training information www.211US.org - National status of 2-1-1, legislative updates & more
Questions? Please contact: Sherry Miller, Director Michigan 2-1-1 Michigan Association of United Ways 517.371.4360 www.uwmich.org
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