PERSONNEL CHECKS Streamlining the Licensing Function (Taxis) - - PowerPoint PPT Presentation

PERSONNEL CHECKS

Streamlining the Licensing Function (Taxis) Offering Seamless Service and Online

payments

Automatic system reducing errors Ensuring Compliance with Immigration

and Document Checks

Reducing the overall risk to the Authority Quicker Turn Around for DBS Applications

HOW IT WORKS IN PRACTICE

Dedicated Website Page with link from

Staffordshire Moorlands D C

All New Drivers and Renewals will go

through this process

Dedicated Email Address & Telephone

line for queries

Pre-Requisites for New Applicants Links to Training/Safeguarding &

Knowledge Tests

Streamlining Licensing, Reducing Risk to the Authority

Driver will confirm that they meet all pre-

requisites and have obtained all supporting documentations before they apply for their DBS and DVLA Checks

Removes the need for Manual Form to be

completed/signed off – officer time reduction 60 minutes per application

Removes the need for officers to answer

queries/emails for potential drivers – officer time reduction 15 minutes per application currently receiving 10-20 per week

Streamlining Licensing, Reducing Risk to the Authority

Driver will then pay for their DBS & DVLA either

• n line or phone, after which personnel

checks will email them full instructions and their DBS application login details and DVLA consent information

Reduces queries through the Contact Centre

and streamlines the payment, removes the current arrangement with Disclosure and Barring Services and invoice checking and payment – Time saving 20 minutes

Streamlining Licensing, Reducing Risk to the Authority

Once applicants have completed their

application for the driver will be required to attend local Crown Post Office to have their ID documents Certified

Reducing the risk to the authority for

Counterfeit Documentation removes the risk for the Officer, improves right to work and cross references against national insurance numbers etc. – Time Reduction 15-20 Minutes per application

Streamlining Licensing, Reducing Risk to the Authority

Driver sends ID documents to Personnel

Checks to verify and countersign and then submit to DBS and DVLA, Once checks are completed the Authority will be notified and Personnel Checks will inform the driver of the next steps

Reduces double handling of services

requests, reduces the risk to the Authority as it is electronic and drivers will only come back to the Authority once all the checks are

• completed. Office Time Reduction 30 minutes