SLIDE 1
Presentation to the State Agency Internal Audit Forum May 18, 2012
- IALDP
- Project Objectives
- Performance Measures Defined
- Four Categories of Performance
Measures
- Results of Survey
- Best Practices
Performance Measures for Internal Audit Presentation to the State - - PowerPoint PPT Presentation
Performance Measures for Internal Audit Presentation to the State - - PowerPoint PPT Presentation
Performance Measures for Internal Audit Presentation to the State Agency Internal Audit Forum May 18, 2012 Agenda IALDP Project Objectives Performance Measures Defined Four Categories of Performance Measures Results of
SLIDE 2
SLIDE 3
Determine what performance measures are used by Internal Audit functions and identify best practices
Project Objective
SLIDE 4
Performance Measure
A quantifiable indicator of entity achievement that includes the specific types:
- Outcome
- Output
- Efficiency
- Explanatory/Input
SLIDE 5
- Institute of Internal Auditors Austin
Chapter Research Committee
- December 2011
- 76 Responses
- Six Countries
Survey
SLIDE 6
Respondents by Industry
SLIDE 7
- Performance
- Cost / Efficiency
- Customer Satisfaction
- Employee Development
Four Categories of Performance Measures
SLIDE 8
Included in this category were:
- Percentage of Audit Plan projects completed;
- Results of external quality assurance review;
- Annual performance appraisal of the Chief
Audit Executive;
- Number of recommendations implemented;
and
- Planned for the future.
Performance
SLIDE 9
Included in this category were:
- Percentage of overall time spent on
assurance and consulting services; and
- Audit report released within required
timeline .
Cost / Efficiency
SLIDE 10
Included in this category were:
- Results of client satisfaction surveys;
- Responsiveness to Board and Audit
Committee requests; and
- Leadership in providing information on
governance, risk, and controls.
Customer Satisfaction
SLIDE 11
Included in this category were:
- Percentage of audit staff with professional
certifications; and
- Percentage of audit staff meeting
continuing professional education requirements
Employee Development
SLIDE 12
Respondents With Metrics in Multiple Categories
SLIDE 13
Performance Metrics
- 5
10 15 20 25 30 College or University Federal government For profit Local government Non-profit Other State government Undefined 7 4 8 10 3 5 22 1
- 3
- 1
1 4
- Respondents with "Performance" Metrics
No Metrics Has Metric(s)
SLIDE 14
Cost/Efficiency Metrics
- 5
10 15 20 25 30 College or University Federal government For profit Local government Non-profit Other State government Undefined 6 4 3 7 3 3 17 1 1
- 8
3 1 3 9
- Respondents with "Cost/Efficiency" Metrics
No Metrics Has Metric(s)
SLIDE 15
Customer Satisfaction Metrics
5 10 15 20 25 30 College or University Federal government For profit Local government Non-profit Other State government Undefined 7 3 7 8 2 4 19 1 4 2 2 2 7 1
Respondents with "Customer Service" Metrics
No Metrics Has Metric(s)
SLIDE 16
Employee Development Metrics
- 5
10 15 20 25 30 College or University Federal government For profit Local government Non-profit Other State government Undefined 7 3 5 8 2 2 15 1
- 1
6 2 2 4 11
- Respondents with "Employee Development" Metrics
No Metrics Has Metric(s)
SLIDE 17
- Measure performance
- Measure different categories
- Measure what matters
- Monitor progress
Best Practices
SLIDE 18
- Engage the workforce
- Maintain flexibility
- Assess the measures periodically
- Report the measures
- Keep it simple
Best Practices (cont.)
SLIDE 19
- Different shops use different measures
- Only you can determine what performance
measures are best for your audit shop
- One size does not fit all
Conclusion
SLIDE 20
Questions?
SLIDE 21
Betsy Schwing – betsy.schwing@tdhca.state.tx.us Scott Mattingly – scott.mattingly@dps.texas.gov Mike Hardison - michael.hardison@tceq.texas.gov Eleazar Garcia – eleazar.garcia@tjjd.texas.gov