PEOPLE FRIENDLY POLICE STATIONS Presentation by: DR. ISH KUMAR - - PowerPoint PPT Presentation

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PEOPLE FRIENDLY POLICE STATIONS

Presentation by:

• DR. ISH KUMAR

Director (Trg), BPR&D

• n 24.09.2013 at RPA, Jaipur

QUESTIONS TO BE ASKED / ANSWERED (1) Is Indian Police People friendly?

(2) Is common man scared of Police? (3) Are Police rude? (4) Are Police corrupt? (5) Can you get a case registered without money/influence? (6) Do Police use excess force/third degree? (7) Are there custodial rapes & deaths?

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QUESTIONS -ASKED / ANSWERED (Contd….) (8) Are there fake encounters? (9) Are innocents framed by Police? (10) Do Police burk / minimise the crime? (11) Does Police work under the influence of ruling political party? (12) Does Police observe Human Rights? (13) Does Police behave properly towards complainants, witnesses and victims of crime? (14) Does Police respond immediately to a complaint? (15) Would you like your mother/sister/daughter to visit Police Station alone for lodging a complaint?

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ROAD MAP – WHAT SHOULD BE DONE TO MAKE POLICE STATIONS PEOPLE FRIENDLY?

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• 1. All complaints are recorded (no burking or

minimisation)

• 2. There is an immediate and professional response to

all the complaints

• 3. Police behaviour and attitude is friendly and service
• riented
• 4. Minimum / no use of force

PEOPLE FRIENDLY POLICE STATION - CHARACTERISTICS

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EARLIER INITIATIVES-

UNDP experiment in Rajasthan, Tamil Nadu & Assam ISO certification of the Police Stations & Other

experiments in Rajasthan

Change Management Cyberabad experiment (A.P) Kerala experiment (Janamaitri) Various Community Policing Initiatives

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* THE COMMUNITY POLICING SHOULD BE ADOPTED, OTHER THINGS WILL

AUTOMATICALLY FOLLOW. (KIRAN BEDI) EX-DG, BPR&D * PROPERLY PLANNED, ADEQUATE AND WELL MAINTAINED BUILDING, GIVING A PLEASANT, FRIENDLY AND WELCOMING LOOK RATHER THAN OF AWE (N.K. SHINGHAL) * NO NEED FOR ‘FRIENDLY’ POLICE STATIONS IF A FRIENDLY RESPONDER IS THERE (ARVIND VERMA)

Suggestions

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* NO RIFLE GUARD IN FRONT

* RECEPTION DESKS IN EVERY POLICE STATION * WOMEN POLICE IN EVERY POLICE STATION * CHAIRS FOR ALL VISITORS * KEEPING PREMISES CLEAN AND TIDY * FINANCIAL SUPPORT TO WOMEN VICTIMS, VICTIMS FROM WEAKER SECTIONS * RESPONSE VEHICLES IN POLICE STATIONS ALL TIMES * POLICE RUSHING TO HELP IN ALL DANGER SITUATIONS, NOT MERELY CRIME * STATE WIDE HIGHWAY ALERT .. AN ON CALL RESPONSE SERVICE * RAIL ALERT SERVICE

Suggestions

By: JACOB PUNNOOSE, Ex-DGP, KERALA

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PEOPLE’S FRIENDLY POLICE STATIONS- NPM PROJECT

• 1. Improvement in Processes
• 2. Improving Human Resource-

quantity & quality

• 3. Improvement in

Communication and other facilities

• 4. Improvement in Physical

infrastructure

• 5. Improving Finances

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100% RECORDING OF COMPLAINTS

(1)

Oral Written SMS E-mail Telephone call

(2) IT Platform with seamless connectivity (3) Digitization of jurisdictions (4) Reception Desks (5) Women & Children Helpdesks

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100% RECORDING OF COMPLAINTS

(6) Training in Soft Skills - attending telephone calls / interviewing skills / recording of statements (7) Receipt for the complaints (8) Preliminary verification / FIR (9) Access to senior officers for monitoring of complaints (10) Websites for the District & Police Station (11) Increase in crime / statistics

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(1) CCTNS (2) SAANJH Centres, Punjab

(3)

Virtual Police Station, Madhya Pradesh (4) Complaint Boxes in /

• utside Police Stations

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100% RECORDING OF COMPLAINTS (initiatives)

RESPONSE MECHANISM

(1) Helplines (2) Control Rooms (3) GPS enabled PCR Vans (4)Adequate resources – Thana vehicles / Dog squads/ BD squads/ forensic vans (5)Information to complainant regarding progress in investigation/ disposal of complaint etc (6) Quality objectives

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RIGHT TO SERVICES

(1) CCTNS enabled services

(2)

SAANJH Model

Single window for registration of complaints, giving permissions, licences, verifications , obtaining copies of various documents & other services in given time frame

(3) Display of Citizens Right (4) Service Orientation

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COMMUNITY POLICING

• JANAMAITRI of Kerala
• Community Observers of

Rajasthan

• Friends of Police of Tamil Nadu
• Maitri in Andhra Pradesh
• Nagrik Rakshak Dallams and

Gram Rakshak Dallams of Madhya Pradesh

• Community Liaison Group in

Assam and Rajasthan

• PARIVARTAN (Delhi)
• Others

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NATIONAL POLICE MISSION PROJECT ON COMMUNITY POLICING

(1) Overarching Model (2) Student Cadet Police (Kerala) (3) Community Outreach Programmes (4) Community Policing in Naxalite

affected/disturbed areas

(5) Community Police Resource Centres (6) Community counseling Centres (7) Alternate dispute resolution

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Community Policing – Issues

* Soft Policing – mindset change * Legal Framework *Resources *Additional Work/amalgamation in daily routine *Force multiplier? * Intelligence *Joint Training of Beat Constables and Community members

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HUMAN RESOURCES

(1) Restructuring of Police to have more Investigating Officers/ Better promotional avenues (2) ) Additional Manpower & Resources (3) Outsourcing of peripheral duties (4) Separation of investigation from law & order

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EMPOWERMENT OF CONSTABULARY

(5) Enable Constabulary to look into petitions/smaller cases (6) Designation of Constabulary & their empowerment:-

• IT Officer
• Custody Officer
• Community Policing Officer
• Records Manager
• Forensic Officer
• Scene of Crime Officer
• Beat Officer
• Child Protection Officer

(7) Work Station & Resting place for each Constable (8) Rewards / Incentives / motivation (9) Meditation & Yoga

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Process Re-engineering (1) SOPs (a) Investigation (b) Policing processes (c) Law & Order situation (2) Technology (3) Training

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TRAINING

A.(1) Professional Issues (2) Soft skill (3) Human Rights (4) Sensitization (5) Interviewing of the victims & witnesses (6) Scientific interrogation of suspects and accused (7) Assistance to the victims

• f disasters/accidents
• B. Need for enhancing training

capacity C. Training Intervention Scheme of BPR&D Soft skill Training

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IMPROVING WORK ENVIRONMENT

(1) Misbehaviour by SHOs and other senior officers (2) Improving Communication (3) Distribution of duties (4) Check by supervisory officers

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IMPROVING COURT WORK

(1) Court Monitoring System (2) Immediate return of recovered properties (3) Status of Case

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PREVENTING MISUSE OF POWERS (1) Preventive Sections/Traffic Challans (2) Power of arrest (3) Sections of Law (4) Innocents framing (5) Tendency to chargesheet (6) Role of Supervisory Officers

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ACCOUNTABILITY / POLICE REFORMS (1) Visits (2) Inspection (3) Crime Surveys (4) Feedbacks (5) Third Party audit

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POLICE STATION REDESIGNING (1) Public Reception Area (2) Work Area (3) Custody Management Area / CCTV (4) Rest & Recreation Area

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POLICE STATION EXPENSES

Finances for meeting contingencies Kerala is covering the expenditure under State Plan

in new Budget Head

• In Karnataka all expenditure incurred on

investigations being met through regular budget

Andhra Pradesh and Bihar Model

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I.S.O. Certificate

ISO-9001:2000 Certificate

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Vidhayak Puri police station

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“IF VIDHAYAKPURI CAN DO ALL OF US CAN ALSO DO”

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QUESTIONS / THANK YOU

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