Pawan Kumar Sharma IAS Additional Commissioner W HY IT/ B ENEFITS - - PowerPoint PPT Presentation
Information Technology Initiatives MUNICIPAL CORPORATION OF DELHI Pawan Kumar Sharma IAS Additional Commissioner W HY IT/ B ENEFITS -Providing better quality services -Providing facilities at the Door Step of the citizen through online
The quantity of Municipal Solid Waste (MSW) generated is 8,000 – 8,500 MT per day. There are three agencies responsible for Municipal Solid Waste (MSW) management in Delhi namely the Municipal Corporation of Delhi (MCD), the New Delhi Municipal Council (NDMC) and the Delhi Cantonment Board (DCB). MCD is organized in 12 Zones and 272 wards At present three landfill sites in operation/ one WTE Plant (further two going to start soon).
Sl. No. Name of SLF site Location Area Start Year Waste Received Zones 1 Bhalaswa North Delhi 21.06 Ha 1993 2200 TPD Civil Line, Karol Bagh, Rohini, West and Najafgarh 2 Ghazipur East Delhi 29.16 Ha 1984 2000 TPD Shahdara (North), Shah. (South), City, Sadar Paharganj & NDMC area 3 Okhla South Delhi 16.20 Ha 1994 1200 TPD Central, South, Najafgarh and Cantonment area
Objectives of system The system has been designed to achieve following objectives –
data based decision making mechanism instead of current ad-hoc judgmental.
image of empty bins. These images get uploaded on central server on timely
Equipment / Device Fitted on Purpose GPS Device Auto Trippers and Trucks To continuously update the location of these vehicles and help in identification and reduction of mal- practices RFID Tag Loaders and Trucks To have unique identification for each
and exit of these vehicle from depot. RFID Tag Dhalao Ghar/ Dust Bin/ Open Site To have unique identification. RFID Readers / Antenna Entry / Exit points of vehicle parking depot and On weighbridge of SLF To read RFID tags installed on vehicle GPS enabled Hand Held Device / Personal Assistance Device (PDA) with position identification feature Loaders To read RFID tags installed on Dhalao Ghar/Dustbin/open site and take snapshots and updating the location
Data transferred to server Image of empty bin
Filled Bin HHT will take image Trucks loading/ Unloading the bins replacement of bins
Web Hosting and Specification Website(www.edmctracking.com) is having all necessary maps.
including daily trip reports, deviation from the route beyond sufficient distance, monthly analysis report on distance, time and route management etc.
location of any given vehicle on the move at the central server and also accessible at any location through remote login.
Real-time monitoring of a selected vehicle
System generated reports
.
Driver taking picture of garbage collection point to upload in system.
Garbage vehicle on weigh bridge
AKS Software Limited/ AMITY SOFTWARE INC.
Software Training for the software developed
LAN and Connectivity
Data Center and DR site setup Hardware supply CSB operations Support for 5 years after go-live
Total 75 software applications 45 departmental Departmental UAT completed for 43 software 15 ERP Departmental UAT completed for 13 software 11 CSB 6 legacy 1 software migrated
applications
completed for remaining 5
to be integrated
Payment Option Integrated With:
Other Software Where Payment Service is Available:
Municipal Corporation of Delhi{ MCD} has been authorised to Register and Issue of Births and Deaths Certificate for all events taking place under it's jurisdiction. MCD introduced Computerization of Births & Deaths on 19th February, 2003. MCD introduced a scheme called OLIR ( On Line Institutional Registration ) where nearly 400 Hospitals have been empanelled & issued user id & pass word for uploading registration data.
The basic features of the portal:
with complex calculations and whereas the online form will take hardly 2-3 minutes).
details also.
day of filing of PTR / challan generation
ITZ Cash, CASH, Cheque and DD at authorized CSB centers and bank counters.
Online Registration of Architects
Online Architect Registration Status Empanelled architect login Empanelled Architect Contact Details Building plan Status
AKS Software Limited/ AMITY SOFTWARE INC.
Online Building Plan Approval - Functionalities
Application Submission
be done automatically – reduce time from a week to one day
probable deviations on building norms
applicant or forward to field verification
signature
Scrutiny of Building plan
needed
application is few years
Issue of Approvals/ Rejections
AKS Software Limited/ AMITY SOFTWARE INC.
Softwae
AMIY
AKS Software Limited/ AMITY SOFTWARE INC.
August 12, 2014
44
To efficiently track and monitor all relevant activities of construction,
development, electrical and maintenance works undertaken by Engineering Department MCD
To prepare estimates for different works To make the tendering online on MCD’s web site To have an effective inventory management system To perform financial planning and budgeting efficiently To track the sanctioning of building plans efficiently To have an interface between various sub departments of the Engineering
department
To maintain the organizational structure and make the reporting system
smooth and fast
To host on MCD’s Website a list of projects requirement-wise and to post
updated information about them on realtime basis.
To interface the system with other MCD departmental systems.
Engineering System Master data at centre Location-wise master data Construction & maintenance Store Technical laboratory Planning & monitoring Quality Control Establishment Buildings
1. EDMC has opened a Call Centre where in citizens of East Delhi can call and can lodge their
Types of Complaints taking care in EDMC:- 1.
P.H – Public Health 2. BHI -- Bureau of Health Intelligence 3. Raj bhasa Department 4. Factory Licensing 5. CSD – Community Service Department 6. Advertisement 7. R .P Cell 8. Information Technology 9. Labour Welfare
Department) – House Tax
Step -1 Confirm the details of the customer where there is the problem Step-2 Enter Proper address like Name / Area Name / Landmark / Street No. with correct spellings. Step-3 Enter only 10 digit correct Mobile Number Step-4 If the detail of the customer already exists in the CRM then confirm the detail Step-5 Select the type of complaint and raise the ticket Step -6 An sms with the ticket number is automatically sent to the customer’s mobile.
NOW THE PROCESS OF OUTBOUND STARTS
SMS TO Concern Officer CALL TO Concern Officer WITHIN 5 MINUTES SMS TO CUSTOMER INFORM THE TIME IT WILL TAKE TO RESOLVE THE PROBLEM / TIME GIVEN BY OFFICER CALL TO CUSTOMER For Confirming whether problem resolved or not CUSTOMER IS SAYING PROBLEM NOT RESOLVED
CLOSE THE TICKET AND SEND THE CLOSING SMS TO CUSTOMER
WE ESCALATE THE PROBLEM TO NEXT LEVEL OFFICER
Pending Complaints Status Summary Report Till 4th August-2014
Departments Total Complaints Complaints Resolved Complaints Pending 24 Hours 1 to 4 days More than 4 days 1 Advertisement 20 20 2 Ayush 5 5 3 CSD 15 15 4 DEMS 1867 1844 23 4 3 16 5 DHA 2 2 6 Education 24 23 1 1 7 Electrical 166 151 15 4 11 8 Engineering 1848 1744 104 5 5 94 9 Factory licensing 28 27 1 1 10 Horticulture 225 222 3 3 11 I.T Work 65 65 12 House Tax 1 1 13 Public Health 513 500 13 4 3 6 14 R.P Cell 36 36 15 Town planning 1 1 16 Veterinary 1137 1066 71 6 9 56 TOTAL 5953 5722 231 19 25 187
Resistance to change: People have no desire to change ‘CHALTA HAI SYNDROME’. The attitudes of the learners is the major challenge while implementing e-Gov in an
No need, even may be selfish interest (all EDIS, SWM monitoring, services, etc.) PERCEIVED/ APPARENT LOSS OF POWER/ CONTROL Learners’ capabilities: Sometimes learners may lack basic computer skills and they may not have the confidence to adapt to new technology. They may have a negative perception towards IT and might make the efforts to willingly accept the change. Constant training/ monitoring required.
E-SLA
ESLA- PIPE LINE