ParaPay Community Presentation 0
What is ParaPay? • A personal account to pay your fare when using Para Transpo • You simply book your trip and ride! • No need to carry cash or a Presto Card • Your fare is automatically paid when you book your trip • If you cancel, you will be reimbursed • You can have money, a monthly pass or both on your account • You can update and/or deposit money in your account by using the following methods: • Online • On the phone • In Person • By mail 1
Types of ParaPay Accounts • ParaPurse is used when you do not take enough trips to make buying a monthly pass worthwhile, so you pay per trip. Money from your ParaPurse account can be put towards the cost of a monthly pass in the future. • ParaPass is the same as buying a monthly pass. The electronic pass is put on your account allowing you to travel on Para Transpo for the month. 2
Setting Up ParaPay Account 1. Call OC Transpo’s Transit Information Line to setup your account: 613-741-4390 or 613-741-5280 (TTY). 2. Give your Para Transpo ID number and email address (only if you want to load your account yourself online). 3. Activate your account and load ParaPass or ParaPurse (online, in-person or by phone). Online: • After providing your email address, you’ll receive an email with instructions on how to activate your online account. • Choose how you’d like to pay. • Buy a ParaPass or load ParaPurse ($10 minimum). 3
Loading My ParaPay Account By Phone: • Credit card or Visa Debit • Call OC Transpo at: 613-741-4390 or 613-741-5280 (TTY). • Provide a method of payment to the agent. • Once approved, the OC Transpo agent will load ParaPass or ParaPurse. By Mail: • Send a cheque payable to: City of Ottawa Attention: Para Transpo 925 Belfast Road, Ottawa, ON K1G 0Z4. Please include your name and Para Transpo ID. 4
Loading My ParaPay Account In-Person: • Cash, debit or credit card • Visit a Customer Service Centre (Rideau Centre, Lincoln Fields, St-Laurent, Place d'Orléans, 925 Belfast) • Provide your Para ID number. • Tell the agent if you’d like to load a monthly pass (ParaPass) or load money in your account to pay per ride (ParaPurse). • Choose your method of payment. Online: • Credit card, “Visa Debit”, and “Interac Online” from four approved banks: BMO, TD, RBC and Scotiabank. 5
Paying My Fare 1. When is my fare payment taken from my account? • ParaPurse: When you buy per ride trips the fare is taken from your account when you book the trip, or the day before for regular (subscription) bookings. • The fare is automatically reimbursed in your account if the trip is not taken. • ParaPass: When you load a monthly pass it automatically appears in your account for that month. 6
Paying My Fare 2. Can I still use cash, tickets, paper passes or Presto to pay my Para Transpo fare? • Cash will always be an option for fare payment on both Para Transpo and OC Transpo. • OC Transpo will soon be discontinuing use of all paper fare products including tickets as we continue to get Ready4Rail. • Customers who only use Para Transpo: • Activating your ParaPay account is strongly recommended as a hassle-free payment option. • Customers who use both OC and Para Transpo: • Best to use a Presto card (you must carry the Query receipt to verify the fare on the card when travelling on Para Transpo). 7
Paying My Fare 3. What if I don’t have enough money in my account? • You will not be denied a trip, but your account will be in overdraft • Your overdraft will be reconciled once money has been added to your account • If money is not added to your account we will make arrangements with you to collect the unpaid fare • You can always pay your fare using cash. 8
Boarding a Para Bus or Taxi with ParaPay 4. Do I show anything when I board a bus or taxi? • No. You do not need to show anything as we will know who has paid for the trip and who is required to pay. 9
Cancelling or Missing a Trip 5. What happens if I cancel a trip or miss my bus or taxi? • The fare you paid is credited to your account immediately when the bus or taxi operator records that you did not take your trip. 10
Getting a Refund 6. Can I get a refund on my ParaPass or ParaPurse? • Yes. Refunds will be provided according to the original method of payment used. • ParaPass: Refunds will be given in a pro-rated daily amount: 14 days before and after the first day of the month. • ParaPurse: Refund in full at any time. No partial refunds. 11
Managing Your ParaPay Account 7. Can other people help you to manage your account? • Yes. Family members, agency or group home staff, support persons or friends can assist customers with their account. • Online: You can give permission to someone you trust to use your password and client ID number. This gives them full access to your account. • Phone and In Person: People acting on your behalf can only deposit money. They will not get refunds or can not request your account balance. 12
Checking My Account Balance 8. How do I know if I have enough money in my account to take a trip? • You can check your balance online, by phone or in- person. • A family member, friend or support person can check your account balance on your behalf online with login information provided by you. • You can also request your balance when you book your trip. 13
Companions, Support Persons and Rural Customers • Companions: Fare can be paid by using cash or a Presto card (with a Query receipt to verify the fare on the card). • Support Persons continue to ride at no charge. • Customers taking a rural trip can only pay using ParaPurse or cash. 14
Need Help? • Call OC Transpo’s Transit Information Line at: 613-741-4390 or 613-741-5280 (TTY). • Visit any OC Transpo Customer Service Centre (Rideau Centre, Lincoln Fields, St- Laurent, Place d'Orléans, 925 Belfast). • Ask a family member, friend, support person or agency staff to contact us. 15
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