ParaPay Community Presentation 0 What is ParaPay? A personal - - PowerPoint PPT Presentation

ParaPay

Community Presentation

1

What is ParaPay?

• A personal account to pay your fare when using Para

Transpo

• You simply book your trip and ride!
• No need to carry cash or a Presto Card
• Your fare is automatically paid when you book your trip
• If you cancel, you will be reimbursed
• You can have money, a monthly pass or both on your

account

• You can update and/or deposit money in your account

by using the following methods:

• Online
• On the phone
• In Person
• By mail

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Types of ParaPay Accounts

• ParaPurse is used when you do not take enough trips to

make buying a monthly pass worthwhile, so you pay per

• trip. Money from your ParaPurse account can be put

towards the cost of a monthly pass in the future.

• ParaPass is the same as

buying a monthly pass. The electronic pass is put

• n your account allowing

you to travel on Para Transpo for the month.

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Setting Up ParaPay Account

1. Call OC Transpo’s Transit Information Line to setup your account: 613-741-4390 or 613-741-5280 (TTY). 2. Give your Para Transpo ID number and email address (only if you want to load your account yourself online). 3. Activate your account and load ParaPass or ParaPurse (online, in-person or by phone). Online:

• After providing your email address, you’ll receive an

email with instructions on how to activate your online account.

• Choose how you’d like to pay.
• Buy a ParaPass or load ParaPurse ($10 minimum).

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Loading My ParaPay Account

By Phone:

• Credit card or Visa Debit
• Call OC Transpo at: 613-741-4390 or 613-741-5280 (TTY).
• Provide a method of payment to the agent.
• Once approved, the OC Transpo agent will load ParaPass or

ParaPurse.

By Mail:

• Send a cheque payable to:

City of Ottawa Attention: Para Transpo 925 Belfast Road, Ottawa, ON K1G 0Z4. Please include your name and Para Transpo ID.

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Loading My ParaPay Account

In-Person:

• Cash, debit or credit card
• Visit a Customer Service Centre (Rideau Centre, Lincoln

Fields, St-Laurent, Place d'Orléans, 925 Belfast)

• Provide your Para ID number.
• Tell the agent if you’d like to load a monthly pass

(ParaPass) or load money in your account to pay per ride (ParaPurse).

• Choose your method of payment.

Online:

• Credit card, “Visa Debit”, and “Interac Online” from four

approved banks: BMO, TD, RBC and Scotiabank.

6

Paying My Fare

• 1. When is my fare payment taken from my account?
• ParaPurse: When you buy per ride trips the fare is

taken from your account when you book the trip, or the day before for regular (subscription) bookings.

• The fare is automatically reimbursed in your

account if the trip is not taken.

• ParaPass: When you

load a monthly pass it automatically appears in your account for that month.

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• 2. Can I still use cash, tickets, paper passes or Presto

to pay my Para Transpo fare?

• Cash will always be an option for fare payment on both Para

Transpo and OC Transpo.

• OC Transpo will soon be discontinuing use of all paper fare

products including tickets as we continue to get Ready4Rail.

• Customers who only use Para Transpo:
• Activating your ParaPay account is strongly recommended

as a hassle-free payment option.

• Customers who use both OC and Para Transpo:
• Best to use a Presto card (you must carry the Query receipt

to verify the fare on the card when travelling on Para Transpo).

Paying My Fare

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• 3. What if I don’t have enough money in my

account?

• You will not be denied a trip, but your account will

be in overdraft

• Your overdraft will be reconciled once money has

been added to your account

• If money is not added to your account we will make

arrangements with you to collect the unpaid fare

• You can always pay your fare using cash.

Paying My Fare

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Boarding a Para Bus or Taxi with ParaPay

• 4. Do I show anything when I board a bus or taxi?
• No. You do not need to show anything as we will

know who has paid for the trip and who is required to pay.

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Cancelling or Missing a Trip

• 5. What happens if I cancel a trip or miss my bus
• r taxi?
• The fare you paid is credited to your account

immediately when the bus or taxi operator records that you did not take your trip.

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Getting a Refund

• 6. Can I get a refund on my ParaPass or

ParaPurse?

• Yes. Refunds will be provided according to the
• riginal method of payment used.
• ParaPass: Refunds will be given in a pro-rated

daily amount: 14 days before and after the first day

• f the month.
• ParaPurse: Refund in full at any time. No partial

refunds.

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Managing Your ParaPay Account

• 7. Can other people help you to manage your

account?

• Yes. Family members, agency or group home

staff, support persons or friends can assist customers with their account.

• Online: You can give permission to someone

you trust to use your password and client ID

• number. This gives them full access to your

account.

• Phone and In Person: People acting on your

behalf can only deposit money. They will not get refunds or can not request your account balance.

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Checking My Account Balance

• 8. How do I know if I have enough money in my

account to take a trip?

• You can check your balance online, by phone or in-

person.

• A family member, friend or support person can

check your account balance on your behalf online with login information provided by you.

• You can also request your balance when you book

your trip.

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Companions, Support Persons and Rural Customers

• Companions: Fare can be paid by using cash or a

Presto card (with a Query receipt to verify the fare

• n the card).
• Support Persons continue to ride at no charge.
• Customers taking a rural trip can only pay using

ParaPurse or cash.

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Need Help?

• Call OC Transpo’s Transit Information Line at:

613-741-4390 or 613-741-5280 (TTY).

• Visit any OC Transpo Customer Service

Centre (Rideau Centre, Lincoln Fields, St- Laurent, Place d'Orléans, 925 Belfast).

• Ask a family member, friend, support person
• r agency staff to contact us.