OVERVIEW AND SCRUTINY PANEL Update on Adult Services Absence Avril - - PowerPoint PPT Presentation

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ADULT CARE AND WELL BEING OVERVIEW AND SCRUTINY PANEL

Update on Adult Services Absence Avril Wilson, Director of Adult Services Richard Keble, Assistant Director 6 November 2018

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WCC Absence Rates 2017/18

Directorate Ave Sick Days Per Person (FTE) Rating FTE Headcount (Filled Posts) Adult Services 14.43 Red 740 1,086 Children Families & Communities 8.08 Amber 861 1,540 Commercial & Change 4.69 Green 288 382 Chief Executive's Unit 4.54 Green 81 90 Public Health 3.66 Green 33 36 Economy & Infrastructure 3.39 Green 377 564 WCC 8.71 Red 2,386 3,705

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DAS higher than average absence against WCC target of 7 days

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Adult Absence Rates 2009 - 2018

Year End FTE Ave Sick Days Per Person (FTE) Year on Year Difference % 2010/11 1,532 12.61

• 2011/12

1,453 9.84 21.9% improvement 2012/13 1,124 9.91 0.1% deterioration 2013/14 1,128 9.01 0.92% improvement 2014/15 1.015 10.51 16.6% deterioration 2015/16 924 11.46 9.0% deterioration 2016/17 770 13.36 16.6% deterioration 2017/18 740 14.43 8.0% deterioration

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Absence rates fell 2011/12 when new absence policy launched

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Absence Reasons

Sickness Absence Reason Adult Services WCC Other (pregnancy, accidents, other) 30.48% 33.14% Musculoskeletal (Back & Neck) 22.49% 17.03% Stress 18.66% 19.29% Cancer 8.63% 8.24% Unknown (No Reason Recorded) 6.73% 7.69% Ear, Nose & Throat 4.59% 5.48% Thoracic (Chest) 2.60% 1.47% Non-Illness 1.77% 1.02% Psychiatric (incl Anxiety & Depression) 1.21% 2.76% Genito-Urinary 1.08% 1.78% Neurological (Head/Brain) 0.78% 1.37% Cardiovascular (Heart) 0.66% 0.55% Ophthalmic (Eye) 0.17% 0.09% Dermatological (Skin) 0.11% 0.07% Abdominal 0.02% 0.01%

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Adult reasons are in line with WCC, Musculoskeletal higher

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Adults Short Term vs Long Term

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Highest rates in Provider Services (18.57 days)

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Adults Age Profile

Age of Workforce at 31st March 2018 16-24 25-34 35-49 50-64 65+ Access Triage & Intervention 0.00% 13.11% 42.62% 40.98% 3.28% Operation & Integration (North) 4.05% 14.86% 40.54% 36.49% 4.05% Operation & Integration (South) 0.00% 21.57% 41.18% 37.25% 0.00% Provider Services 1.86% 8.67% 33.75% 51.24% 4.49% Quality & Safeguarding 3.23% 3.23% 67.74% 25.81% 0.00% Transitions 9.52% 23.81% 52.38% 14.29% 0.00% Urgent Care 0.00% 17.65% 37.25% 41.18% 3.92% TOTAL Adult Social Care 1.92% 10.78% 36.93% 46.53% 3.84%

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Provider Services 56% of workforce over 50, units with younger workforce have lower sickness rates

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Provider Services

7 4.70 4.82 5.61 7.16 4.20 3.19 5.30 5.29 8.11 11.09 8.92 6.10 12.74 17.97 16.39 9.52 12.80 15.91 14.54 13.26 16.93 21.16 21.69 14.81 0.00 5.00 10.00 15.00 20.00 25.00 30.00 LD PD Provider Day Services LD Residential & Shared Lives Recover at Home Resource Centres LD PD Provider Day Services LD Residential & Shared Lives Recover at Home Resource Centres 2016/17 2017/18 Long Term Short Term

Long Term absence increased 2017/18 compared to 2016/17

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Absence by Age Group

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61% of absence was taken by 51% of workforce aged 50 -64

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Actions Being Taken

• New Managing Attendance Policy launched
• Workshop on new policy for all managers
• Monthly absence reviews set up with Provider Services

Manager and HR Operations

• Dedicated Senior HR Adviser to support Adults focusing
• n Absence
• Review of Liberata provision of Occupational Health by

end of 2018

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