Oracle Service Cloud for # Change the Economics of Service Delivery - PowerPoint PPT Presentation

Dec 09, 2022 •125 likes •182 views

ANNEX D Oracle Service Cloud for # Change the Economics of Service Delivery Connected Customer Processes ANNEX D Revs & Bens Resources GIS Pay LLPG Content Booking Children & Planning & Adult Regen Services Env.

ANNEX D Oracle Service Cloud for # Change the Economics of Service Delivery
Connected Customer Processes ANNEX D Revs & Bens Resources GIS Pay LLPG Content Booking Children & Planning & Adult Regen Services Env. Services
Results: Joined Up Citizen Experience! ANNEX D Instant feedback with any up-to-date 3 Citizen notices that their information 1 bin has not been collected Status Changes and Job 7 completion notified to the Citizen Incident is immediately passed to the 4 back office, no front office Citizen intervention They go to report the missed collection 2 and are shown any known problems or delays Any relevant back office 6 status changes are Waste notified Services Back office assesses and allocates the 5 job, maybe directly to the appropriate van
ANNEX D
ANNEX D Optimized Contact Handling Access Channels Simple High Tier One interactions Volume Signposting, simple information provision, reporting, tracking of services Tier Two Detailed information/advice, complaints handling, simple case assessment Tier Three Complex case assessment, service Complex Low delivery processes Volume

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