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One Library, One Staff: Innovation and Organizational Culture
Pilar Martinez, CEO Edmonton Public Library
8/20/2015
LLAMA Thought Leaders Series August 20, 2015
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One Library, One Staff: Innovation and Organizational Culture Pilar - - PowerPoint PPT Presentation
One Library, One Staff: Innovation and Organizational Culture Pilar - - PowerPoint PPT Presentation
One Library, One Staff: Innovation and Organizational Culture Pilar Martinez, CEO Edmonton Public Library LLAMA Thought Leaders Series August 20, 2015 8/20/2015 2 3 4 5 6 EPL Firsts 7 Changing the Culture and Focusing 8/20/2015 8
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EPL Firsts
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Changing the Culture and Focusing
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8/20/2015
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Highly Engaged Staff
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EPL Staff 82% Benchmark 72%
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Customer Service Focus
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EPL Staff 96% Benchmark 82%
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A Simmering Volcano
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Setting the Stage
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EPL’s Resource Engine is: Enhancing reputation and relationships through stories EPL is passionate about : serving people, helping people EPL is best at: sharing through “free” non- judgmental, unfettered access to ideas and stories
Hedgehog
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Meetings
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To Facilitate Engagement and More Effective Communication
New Structure for Meetings
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Up to Speed Cafés
- Informing
- Fast-Paced
- Humour
- Varied
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Cluster Meetings
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- Deeper Understanding
- Probing, Exploring, Inspiring
Blue Water Meetings
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One Library
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We Are One
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Clear Vision & Focus
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Find a Way to Say YES! Find a Way to Say HI!
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Discovery Service
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Go Team Go
8/20/2015
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Imagine, Incubate, Innovate!
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Foundational Programs
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Led by the Communites We Serve
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Partners in Success
We Are Better Together
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Data-Driven
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8/20/2015
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Librarian Interns
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Activity Assessments
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Staff Development and Support
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Imagine an organization…
….full of people who come to work enthusiastically, knowing that they will grow and flourish, and intent on fulfilling the vision and goals of the larger organization. (Peter Senge)
The Fifth Discipline Fieldbook, Page 198
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What is a Learning Organization?
EPL is an organization that is committed to one another’s success, to working and learning together to help one another be the best we can be.
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Disciplines of a Learning Organization
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Systems Thinking Mental Models Shared Vision Team Learning Personal Mastery
Principles of Learning Libraries
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Setting Priorities as an Organization
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Staff
Staff
Edmonton Public Library Customers/Community
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See it Own it Fix it
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Building Community
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Recognition
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Questions?
Pilar Martinez pmartinez@epl.ca
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