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OMNICHANNEL AND THE POWER OF THE CUSTOMER
OMNICHANNEL AND THE POWER OF THE CUSTOMER Omnichannel Sum of two - - PowerPoint PPT Presentation
OMNICHANNEL AND THE POWER OF THE CUSTOMER Omnichannel Sum of two - - PowerPoint PPT Presentation
OMNICHANNEL AND THE POWER OF THE CUSTOMER Omnichannel Sum of two parts Contact Centre Technology Customer Relationship + Platform Management Platform Contact Centre Technology Platform Automatic Contact Distribution Call,
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Automatic “Contact” Distribution
- Call, Callbacks, Web Chat, eMail, SMS, Social..
Interactive Voice Response
- Speech recognition
Recorder
- Call, Callbacks, Web Chat, eMail, SMS, Social..
Workforce Optimization
- Quality Manage all media
- Workforce Manage all media
- Real-time Speech Analytics
- Customer Satisfaction Surveys
Business Process Automation
- Streamline and energise any & every process
through communication
Contact Centre Technology Platform
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callcentrehelper.com Webinar Polls and Surveys
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Customer Satisfaction Surveys
- Personally reply to any
free form responses
- Store responses CRM
- Say “thank you”
- Don’t over survey
- Target what you want to
improve before surveying for facts
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INTERACTIVE INTELLIGENCE INC.
www.inin.com