OMNICHANNEL AND THE POWER OF THE CUSTOMER Omnichannel Sum of two - PowerPoint PPT Presentation

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OMNICHANNEL AND THE POWER OF THE CUSTOMER Omnichannel Sum of two parts Contact Centre Technology Customer Relationship + Platform Management Platform Contact Centre Technology Platform Automatic Contact Distribution Call,

OMNICHANNEL AND THE POWER OF THE CUSTOMER
Omnichannel Sum of two parts Contact Centre Technology Customer Relationship + Platform Management Platform
Contact Centre Technology Platform Automatic “Contact” Distribution • Call, Callbacks, Web Chat, eMail, SMS, Social.. Interactive Voice Response • Speech recognition Recorder • Call, Callbacks, Web Chat, eMail, SMS, Social.. Workforce Optimization • Quality Manage all media • Workforce Manage all media • Real-time Speech Analytics • Customer Satisfaction Surveys Business Process Automation • Streamline and energise any & every process through communication
callcentrehelper.com Webinar Polls and Surveys
Customer Satisfaction Surveys • Personally reply to any free form responses • Store responses CRM • Say “thank you” • Don’t over survey • Target what you want to improve before surveying for facts
INTERACTIVE INTELLIGENCE INC. www.inin.com

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