Oahu Storm Water Utility Project City and County of Honolulu - - PowerPoint PPT Presentation

Oahu Storm Water Utility Project City and County of Honolulu Stakeholder Advisory Group Meeting #4 March 30, 2020

1

Video re Oahu’s Storm Water Utility Study

On www.StormWaterUtilityOahu.org

2

Welcome! Roundtable Alohas

3

Today’s Agenda

4

January 13 October 5

Utility Formation Process Introductions, charge & protocols DFM introductions & role State enabling legislation “What, Why, How & When”

• f a Stormwater Utility
• Definition of service
• Cost of service
• Stormwater fees
• Rate structures
• Adoption process

Working principles Community engagement

August 19

Utility Program Needs Program needs: Challenges &

• pportunities for the

stormwater program Fee/Rate Structures Impervious cover distribution by property/customer type Draft Definition of Service & working principles Community engagement update, community outreach plan

October 21

*WEBINAR* Cost of service study update Fee analysis/ rate structure process Community engagement update

December 9

Fee, Revenue & Impacts Draft fee levels & rate structure options Level of service & investment supported by rate options Implications by ratepayer type: Largest ratepayers; public facilities; tax-exempt landowners; disadvantaged areas Community engagement update Program Priorities: Community Outreach updates Fee level & rate structure updates Program investment priority and levels Incentives & Credits: Introduction & Overview Community Outreach input: Options for response

MARCH 30

Fee & Incentive Structures Community Engagement updates (Round 2) Revised Fees & Fee Structure Budget & Program: Tailoring Investments to Match Core Values & Program Needs Incentives & Credits Ensuring equity in the storm water utility program

May 18

Implementation Planning Draft implementation plan Collaboration & leveraging

• pportunities

City adoption process Community engagement update

July 13

Program Refinement Status & feedback from the city adoption process Draft Implementation Plan On-site and centralized project opportunities: priorities for early investment Program responsibilities & timing for implementation Moving Ahead Final Implementation Plan Stakeholder Advisory Group Process outcomes summary Community engagement update Next steps for the Stakeholder Advisory Group

August 24 Stakeholder Advisory Group Meeting Map

W 1 2 3 4 5 6 7 8

2019 2020

Update 9/11/2019

5

January 13 October 5

Utility Formation Process Introductions, charge & protocols DFM introductions & role State enabling legislation “What, Why, How & When”

• f a Stormwater Utility
• Definition of service
• Cost of service
• Stormwater fees
• Rate structures
• Adoption process

Working principles Community engagement

August 19

Utility Program Needs Program needs: Challenges &

• pportunities for the

stormwater program Fee/Rate Structures Impervious cover distribution by property/customer type Draft Definition of Service & working principles Community engagement update, community outreach plan

October 21

*WEBINAR* Cost of service study update Fee analysis/ rate structure process Community engagement update

December 9

Fee, Revenue & Impacts Draft fee levels & rate structure options Level of service & investment supported by rate options Implications by ratepayer type: Largest ratepayers; public facilities; tax-exempt landowners; disadvantaged areas Community engagement update Program Priorities: Community Outreach updates Fee level & rate structure updates Program investment priority and levels Incentives & Credits: Introduction & Overview Community Outreach input: Options for response

MARCH 30

Fee & Incentive Structures Community Engagement updates (Round 2) Revised Fees & Fee Structure Budget & Program: Tailoring Investments to Match Core Values & Program Needs Incentives & Credits Ensuring equity in the storm water utility program

May 18

Implementation Planning Draft implementation plan Collaboration & leveraging

• pportunities

City adoption process Community engagement update

July 13

Program Refinement Status & feedback from the city adoption process Draft Implementation Plan On-site and centralized project opportunities: priorities for early investment Program responsibilities & timing for implementation Moving Ahead Final Implementation Plan Stakeholder Advisory Group Process outcomes summary Community engagement update Next steps for the Stakeholder Advisory Group

August 24 Stakeholder Advisory Group Meeting Map

W 1 2 3 4 5 6 7 8

2019 2020

Update 9/11/2019

6

Note: New Date

Today’s Agenda

Time Topic 4:00-4:10 pm Welcome, Roundtable Alohas, and Agenda Overview 4:10-4:20 Public Comment 4:20-4:30 Sunshine Act Requirements 4:35-4:40 New Binder Contents and Resources 4:40-5:00 Community Engagement Updates and Key Input Themes 5:00-5:25 Refined Program Budget and Rate Structures 5:25-5:55 Incentive Policy and Program Options 5:55-6:25 Options for Addressing Other Key Community Input Themes 6:25-6:30 Preview of May 18, 2020 Meeting Agenda and Wrap Up

7

Oahu Storm Water Utility Project 8

Stakeholder Advisory Group Feedback Focus for Today’s Meeting

• Rate Structure – 4 Tiers or 8 Tiers
• “Plan C” Program Budget
• Options for addressing themes from Round 1 Community

Engagement

Oahu Storm Water Utility Project 9

Stakeholder Advisory Group Feedback Focus for Today’s Meeting

• Rate Structure – 4 Tiers or 8 Tiers
• “Plan C” Program Budget
• Options for addressing themes from Round 1 Community

Engagement

During Meeting: Use “Chat” function After Meeting: Email input to Randall by end of Friday, April 3rd

Oahu Storm Water Utility Project 10

Tips for Productive Discussions

Keep input focused and concise Commit to everyone participating equally Listen for understanding – avoid quick opinions Help identify solutions

Oahu Storm Water Utility Project 11

Webinar Procedures

Mute on laptop and cell phone to make listening easier Use CHAT function to send questions and comments Email additional input to Randall for distribution, will attach to summary Give us feedback

• n how to improve

remote meetings

Public Comment

12

Oahu Storm Water Utility Project 13

Please Share Your Perspectives!

The public is invited and encouraged to observe the meeting and to submit written comments by email or US Mail, preferably by Friday, April 3, 2020. All comments from the public will be distributed to the Stakeholder Advisory Group members and project team. Email stormwater@honolulu.gov

Mahalo

US Mail City and County of Honolulu Department of Facility Maintenance Storm Water Quality Branch 1000 Uluohia Street, Suite 212 Kapolei, HI 96707

Sunshine Act Requirements

14

New Binder Contents and Resources

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Oahu Storm Water Utility Project 16

New Binder Contents and Resources

• Chesapeake Bay Foundation Fact Sheet: Federal Facility Responsibilities (August 2014)
• Chesapeake Bay Foundation News Release: Court Rules Roanoke Stormwater Fee Is not a Tax;

Norfolk Southern Must Pay (2017)

• City & County of Honolulu Sewer Fund Revenue Bond Resolution 18-168 (example of revenue

bond issued by the City for wastewater system capital projects)

• At www.StormWaterUtilityOahu.com

‒ Scientific studies on Impacts of Storm Water on Coastal Resources in Hawaii ‒ Salt Lake City Public Utilities 2017 Annual Report ‒ A Blueprint for Action: Water Security for an Uncertain Future, 2016-2018; Hawaii Fresh Water Initiative ‒ Looking Ahead: The Path to a Stormwater [sic] Utility for the City and County of Honolulu; Hawaii Pacific University/One World One Water, 2017 ‒ United States v. City of Renton, et al. (2012)

Community Engagement Updates and Key Input Themes

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www.StormWaterUtilityOahu.org

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19

20 Social Media & Press Websites Email Blasts Neighborhood Boards Community Networks

Getting the Word Out Community Meetings

Oahu Storm Water Utility Project 21

Round 1 Community Meetings

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Round 1 Community Meetings Round 1 Community Meetings

Community Events

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Stakeholder Meetings

• Commercial property managers
• Private education
• Faith communities
• Golf course managers
• Watershed partnerships
• Real estate
• Environment
• State and federal agencies

24

Oahu Storm Water Utility Project 25

Round #1 Community Meetings Preliminary Major Themes

• Most participants arrived with one of the following positions:
• I’m here to learn more
• We need better storm water management and need a storm water

utility

• Many: I’m against another new fee – we pay enough already. . .
• Many expressed what they needed addressed in order to make

a storm water utility acceptable

Oahu Storm Water Utility Project 26

Round #1 Input Summary – Coming Soon! Preliminary Major Themes

Many attendees arrived with concerns. These themes reflect repeated questions, comments, and ideas:

• Revenue neutrality/property tax reduction
• Assurances of program accountability and fund protection
• Credits and financial incentives – yes!
• Expectation for long-term planning & vision
• Fee adjustments for on-site storm water management
• Geographic investment in ALL O’ahu communities
• Address impacts to the elderly and low-income households,

given Oahu’s high cost of living Input only represents meeting participants!

Oahu Storm Water Utility Project 27

Round 2 Community Outreach

Objectives

• Solicit feedback on draft core recommendations for a Oahu storm

water utility

• Continue to increase the number and diversity of community

members involved in the study

Oahu Storm Water Utility Project 28

Round 2 Community Outreach

Activities

• Another round of focused stakeholder meetings
• More popup events
• More social media and networking
• Another round of community meetings

Oahu Storm Water Utility Project 29

Round 2 Community Outreach

Activities

• Another round of focused stakeholder meetings
• More popup events
• More social media and networking
• Another round of community meetings

We’re preparing to hold all in-person meetings remotely (webinars)

Rate Options Considered

30

Recap: Storm Water Utility Building Blocks

✔︐ Parcel Impervious Area (remote sensing + building footprints + parcel maps) ✔︐ Parcel Impervious Area Distribution (how many parcels w/ how much impervious area) ✔︐ Rate Structure Options: Updates from January Presentation

• Changing “tier multiplier” to the midpoint of the tier
• New Program Cost Approach Phase-in of additional costs
• Use of bonds/debt financing
• Revised Fee Scenario
• Customer Impacts

31

What defines a rate structure?

• “Tiers”: Simplifies impervious area data & administrative impact of a storm

water utility program

• Properties with similar amounts of impervious area (IA) pay the same fee
• Properties in upper tier (more than X,000 SF of impervious area)

pay based on the specific impervious area on the parcel

• All properties treated the same, e.g. no difference between residential,

commercial, nonprofit, government

• Rate structure balances equity with administrative cost:
• More tiers = more equity
• More tiers = more administrative costs, especially if underlying estimate of IA by parcel

is not accurate enough to put every property in the right “tier”

32

Recap: Two Rate Structure Options Considered: 8 Tiers vs. 4 Tiers

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000

1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 9,000 10,000 11,000 12,000 13,000 14,000 15,000 16,000 17,000 18,000 19,000 >20,000

• Cum. Pct. of Number of Properties

Number of Parcels

Impervious Area (sq. ft.)

Number of Parcels

• Cum. Pct.

Option 1: 8 tiers, increments of 1,000 SF of IA * Tier 1 minimum = 300 SF ** Tiers 1-7 = flat fee per parcel *** Tier 8 (>7,000 SF) = fee based on actual IA Option 2: 4 tiers, equal number of parcels/Tier * Tier 1 minimum = 300 SF ** Tiers 1-3 = flat fee per parcel *** Tier 4 (>5,200 SF) = fee based on actual IA

1 1 2 3 4 2 3 4 5 6 7 8

33

Recap: Two Rate Structure Options Considered

Number of Tiers Reflects Balance of Equity vs. Complexity

Option 1: 8 Tiers of 1,000 SF IA; Upper Tier is above 7,000 SF IA

• Pros: Equity - More Tiers makes fees more representative of actual IA
• Cons: Complexity - More Tiers means more opportunity for

errors/appeals with properties put into wrong Tier

Option 2: 4 Tiers with 25% of parcels/tier; Upper Tier is above 5,200 SF IA

• Pros: Complexity - Tiers cover wider range, leaving less opportunity

for errors/appeals

• Cons: Equity - Fewer Tiers makes fee less representative of actual IA

34

Impact of Changing to a “Mid-Point” Multiplier

35

Tier “Multipliers”:

Updated per January meeting comments

• Multipliers are used to “equalize” storm water bills in each tier
• Re-assessed using mid-point of the tier instead of rounding to nearest

integer

• Example: Property with 3,200 square feet (SF) impervious area

➢8 Tier option:

✓In Tier 4 fee: in 3,000-4,000 SF range ✓Multiplier goes from 4 down to 3.5

➢For 4 Tier option:

✓In Tier 2 fee: in 2,801-3,900 SF range ✓Multiplier goes from 3 up to 3.5

HOWEVER: THE MULTIPLIER GOING DOWN OR UP FOR A GIVEN TIER DOES NOT MEAN THE FEE ALSO CHANGES IN SAME DIRECTION OR MAGNITUDE; BECAUSE: FEE = PRODUCT OF MULTIPLIER (HOW MANY 1,000s OF SF) AND THE RATE ($/1,000 SF) 36

Rate Structure Option #1 with 8 Tiers: Previous version with rounded multipliers

Option 1: 1,000 sq. ft. increments, base unit = 1,000 sq. ft., rate $ / 1,000 sq. ft., rates by tiers apply multiplier, IA>7,000 pays based on actual IA. Tier # Tier Impervious Area Range Multiplier Number of Parcels per Tier Number of Billing Units * 1 300 to 1,000 sq. ft. X 1 2,199 2,199 2 1,001 to 2,000 sq. ft. X 2 10,810 21,620 3 2,001 to 3,000 sq. ft. X 3 31,124 93,372 4 3,001 to 4,000 sq. ft. X 4 38,239 152,956 5 4,001 to 5,000 sq. ft. X 5 31,209 156,045 6 5,001 to 6,000 sq. ft. X 6 18,211 109,266 7 6,001 to 7,000 sq. ft. X 7 8,774 61,418 8 >7,000 sq. ft. actual IA 18,487 972,857 Total 159,053 1,569,733

* For first seven tiers, number of parcels times multiplier. For the eighth tier, based on actual IA divided by 1,000 sq. ft.

37

Rate Structure Option #1 with 8 Tiers: Revised with mid-point multipliers

Option 1: 1,000 sq. ft. increments, base unit = 1,000 sq. ft., rate $ / 1,000 sq. ft., rates by tiers apply multiplier, IA>7,000 pays based on actual IA. Tier # Tier Impervious Area Range Multiplier Number of Parcels per Tier Number of Billing Units * 1 300 to 1,000 sq. ft. 0.50 2,199 1,100 2 1,001 to 2,000 sq. ft. 1.50 10,810 16,215 3 2,001 to 3,000 sq. ft. 2.50 31,124 77,810 4 3,001 to 4,000 sq. ft. 3.50 38,239 133,837 5 4,001 to 5,000 sq. ft. 4.50 31,209 140,441 6 5,001 to 6,000 sq. ft. 5.50 18,211 100,161 7 6,001 to 7,000 sq. ft. 6.50 8,774 57,031 8

>7,000 sq. ft. actual IA

18,487 972,857 Total 159,053 1,499,450

* For first seven tiers, number of parcels times multiplier. For the eighth tier, based on actual IA divided by 1,000 sq. ft

Number of billing units goes down with mid-point multiplier, so rates ($/1,000 SF) go up. 38

Rate Structure Option #2 with 4 Tiers:

Previous version with rounded multipliers

Option 2: Quartiles increments, 1 - 25th, 26th - 50th, 50th - 75th, >75th. Tier 1 pays based on multiplier of 1. Multiplier for Tiers 2 and 3 based on mid-point of tier ranges, rounded. Tier 4 pays based on actual IA. Tier # Tier Impervious Area Range Multiplier Number of Parcels per Tier Number of Billing Units * 1 300 to 2,800 sq. ft. X 1 36,543 36,543 2 2,801 to 3,900 sq. ft. X 3 42,164 126,492 3 3,901 to 5,200 sq. ft. X 5 39,592 197,960 4

> 5,200 sq. ft. actual IA

40,754 1,104,411 Total 159,053 1,465,406

* For first three tiers, number of parcels times multiplier. For the fourth tier, based on actual IA divided by 1,000 sq. ft

39

Rate Structure Option #2 with 4 Tiers:

Revised with mid-point multipliers

Option 2: Quartiles increments, 1 - 25th, 26th - 50th, 50th - 75th, >75th. Multipliers for Tiers 1, 2 and 3 based on mid-point of tier ranges. Tier 4 pays based on actual IA. Tier Tier Impervious Area Range Multiplier* Number of Parcels per Tier Number of Billing Units * 1 300 to 2800 sq. ft. 1.40 36,543 51,160 2 2801 to 3900 sq. ft. 3.35 42,164 141,249 3 3901 to 5200 sq. ft. 4.55 39,592 180,144 4 >5,200 sq. ft. actual IA 40,754 1,104,411 Total 159,053 1,476,965

* For first three tiers, number of parcels times multiplier. For the fourth tier, based on actual IA divided by 1,000 sq. ft

Number of billing units goes up with mid-point multiplier, so rates ($/1,000 SF) go down. 40

Upshot from Mid-Point Multiplier Analysis:

There are winners and losers, but mid-point is more equitable

• Overall change in billing rate ($/1,000 sf) is small (<5%)
• Change in the fees per tier is more substantial in the 4 Tier Option
• If mid-point multiplier is used, there are winners and losers depending on tier

and on the rate structure option because the fees are the product of the multiplier and the rate ($/1,000 sf)

• 8 Tier option:
• Number of billing units drops by 4.5% so the billing rate ($/1000) goes up by 4.7%
• Tier 8 Fees go up by 4.7%.
• Fees for Tiers 1-7 go down by between 42% (Tier 1) and 3% (Tier 7).
• 4 Tier option:
• Number of billing units increases by 0.8% so the billing rate ($/1000 sf) goes down 0.8%.
• Tier 4 fees go down 0.8%
• Tiers 1 and 2 go up 39% and 11%, respectively
• Tier 3 goes down 10%

41

Recap: Storm Water Utility Building Blocks

✔︐ Parcel Impervious Area (remote sensing + building footprints + parcel maps) ✔︐ Parcel Impervious Area Distribution (how many parcels w/ how much impervious area) ✔︐ Rate Structure Options: Updates from January Presentation

• Changing “tier multiplier” to the midpoint of the tier
• New Program Cost Approach (“Plan C”)
• Phase-in of additional costs
• Use of bonds/debt financing
• Revised Fee Scenario
• Customer Impacts

42

Revised Program Budget: PLAN C

43

Oahu Storm Water Utility Project 44

Definitions:

• Program Costs: Cash outlays during a fiscal year for operating

expenses, cash-funded CIP projects, and debt service

• Capital Spending: Total outlays for CIP projects, including cash

funded projects and debt funded projects.

• Debt Funded CIP: Projects funded using proceeds from revenue

bonds issued encumbering the Storm Water Special Fund and Storm Water Fees as the dedicated revenue source for repayment

• Debt Service: Principal & interest due to repay bonds issued for CIP

projects

Third budget option developed: “Plan C”

• Hybrid of LOS 1 (Basic

Compliance) and LOS 2 +/- (Better Program with Modifications)

• Phases in hiring and program

expenses over time

• Includes key investments in

stream cleaning, drain system inspection/ cleaning, street sweeping, system planning, partnerships

• **Begins debt service for capital

project financing in Year 4

Average Annual Budget FY22 – FY 27: $96.7 million

$51.3 $56.4 $60.9 $65.3 $68.6 $70.4 $34.3 $39.4 $40.3 $15.1 $16.1 $16.5 $22.6 $24.1 $24.8 $85.6 $95.8 $101.2 $103.1 $108.8 $111.7 $0 $20 $40 $60 $80 $100 $120 2022 2023 2024 2025 2026 2027 Millions of Dollars Fiscal Year Operating Cash Funded CIP Debt Funded CIP Total

*Fees will be fixed for six years; fund balances are carried over from year to year. 45

Comparison to LOS 1 and LOS 2 +/-

(LOS 2+/- was used to develop the fees reviewed in January)

• Annual average capital

budget decreases with use

• f debt financing to

address long-term asset renewal/replacement ($25 million/year)

• Annual average operating

budget increases supporting stream cleaning, green infrastructure, drainline maintenance

$54,196,519 $61,042,062 $62,033,748 $47,890,000 $59,341,671 $37,741,979

$0 $20,000,000 $40,000,000 $60,000,000 $80,000,000 $100,000,000 $120,000,000 $140,000,000

LOS 1 LOS 2 +/- Plan C Comparison of Program Budgets Evaluated FY22-FY27 Annual Average Expenditures Operating Capital 46

Operating Budget: What benefits do we gain with an increase in funding?

FY21 FY22-27 Average Program Enhancement: Fee Implementation

$550k $580k

Education & Training

$1.5m $1.8m

Partnership grants to schools & community organizations Inspections/IDDE

$6.48m $7.1m

Additional customer facing inspector positions Permitting

$2 m $2.3m

Fill vacant positions at DPP System Maintenance

$11.1m $21.4m

Proactive drainline inspection & maintenance, increased street sweeping & catch basin cleaning Admin & IT

$3.4m $5.5m

Grants management & leveraging; Customer Service; IT Green Infrastructure Programs

$0 $1.25m

Green infrastructure partnerships & grant support Water Quality & TMDLs

$3.0m $3.7m

Add dry weather monitoring program Stream Maintenance

$4.8m $11.8m

**2 additional crews, heavy equipment & operator Trash

$5.6m $6.9m

Community partnerships, Mayor’s Task Force, fill vacancies 47

Initial D R A F T budget = $1,655,000/yr in Partnership Investment Funds to Community & Allied Organizations Your input is needed!

Enhanced School Partnerships, $150,000 Enhanced Community-Based Partnerships, $150,000 Information technology (drone/GIS analysis), $0 Agricultural Site Certification Support, $150,000 Green Infrastructure Mini- Grants, $250,000 Urban forestry/tree keeping, $120,000 Expand NGICP Certification Opportunity, $75,000 Water capture incentives, $250,000 Workforce development programs, $120,000 Maintenance incentives/credits, $150,000 Headwaters Conservation, $100,000 Community Partnerships for Trash Reduction, $150,000

DRAFT BUDGET FOR ORGANIZATION, GRANT & PARTNERSHIP SUPPORT FY 22-27 ANNUAL AVERAGE

48

Recap: Storm Water Utility Building Blocks

✔︐ Parcel Impervious Area (remote sensing + building footprints + parcel maps) ✔︐Parcel Impervious Area Distribution (how many parcels w/ how much impervious area)

✔︐ Rate Structure Options: Updates from January Presentation

• Revised fee levels
• Changing “tier multiplier” to the midpoint of the tier

✔︐ New Program Cost Approach (”Plan C”)

• Phase-in of additional costs
• Use of bonds/debt financing
• Revised Fee Scenario
• Customer Impacts

49

Revised Fee Scenario & Assumptions

50

Refined Fee Analysis Assumptions for “Plan C”: Cost Phase-In and Bond Financing

• 1. Same rate structures evaluated
• Option 1: 8 tiers/>7,000 SF based on actual IA
• Option 2: 4 tiers/>5,200 SF based on actual IA
• 2. Three Program Options evaluated (aka Level of Service or “LOS”)
• “Basic Compliance” (LOS 1)
• “Better Program” (LOS 2 +/-)
• Phased Program with Debt Service (“Plan C” – hybrid of LOS 1 and 2 +/-)

**Note: LOS 3 (“Ideal Program”) was evaluated – costs were too high

• 3. Storm water rates charged to customers assumed constant for first 6

fiscal years (same cycle as City & County approved CIPs)

51

• “Plan C” = Phased program

implementation/ ramp up plus Debt Service in year 4

• Assumes $73M in bonds issued

in Year 4, covering 60% of CIP in Years 4, 5 and 6. Monthly Rate per 1,000 SF

• 8 Tier Structure: $4.75/1,000 SF
• 4 Tier Structure: $4.83/1,000 SF

$51.3 $56.4 $60.9 $65.3 $68.6 $70.4 $34.3 $39.4 $40.3 $15.1 $16.1 $16.5 $22.6 $24.1 $24.8 $85.6 $95.8 $101.2 $103.1 $108.8 $111.7 $0 $20 $40 $60 $80 $100 $120 2022 2023 2024 2025 2026 2027 Millions of Dollars Fiscal Year Operating Cash Funded CIP Debt Funded CIP Total

Fees for Program Option “Plan C”

52

Program Option “Plan C”

Revenue Requirements (left) and capital spending (right)

$51.3 $56.4 $60.9 $65.3 $68.6 $70.4 $5.7 $5.7 $34.3 $39.4 $40.3 $15.1 $16.1 $16.5 $85.6 $95.8 $101.2 $80.4 $90.4 $92.6 $0 $20 $40 $60 $80 $100 $120 2022 2023 2024 2025 2026 2027

Millions of Dollars

Fiscal Year Operating Debt Service Cash Funded CIP Total

$34.3 $39.4 $40.3 $15.1 $16.1 $16.5

$22.6 $24.1 $24.8

$0.0 $5.0 $10.0 $15.0 $20.0 $25.0 $30.0 $35.0 $40.0 $45.0 2022 2023 2024 2025 2026 2027

Cash and Debt Funded CIP

Cash Funded CIP Debt Funded CIP

53

Revised Fees per 1,000 SF Impervious Area

54

$2.38 $7.13 $11.88 $16.63 $21.38 $26.13 $30.88 $38.00 $42.75 $47.50 $0 $5 $10 $15 $20 $25 $30 $35 $40 $45 $50 1,000 (Tier 1) 2,000 (Tier 2) 3,000 (Tier 3) 4,000 (Tier 4) 5,000 (Tier 5) 6,000 (Tier 6) 7,000 (Tier 7) 8,000 (Tier 8 ) 9,000 (Tier 8) 10,000 (Tier 8 )

Monthly Bill Impervious Area (sq. ft.)

Year 1 Bill Impact: Estimated Monthly Bill for Plan C and 8 tiers

$6.77 $6.77 $16.19 $21.99 $21.99 $29.00 $33.83 $38.67 $43.50 $48.33 $0 $10 $20 $30 $40 $50 $60 1,000 (Tier 1) 2,000 (Tier 1) 3,000 (Tier 2) 4,000 (Tier 3) 5,000 (Tier 3) 6,000 (Tier 4) 7,000 (Tier 4) 8,000 (Tier 4) 9,000 (Tier 4) 10,000 (Tier 4)

Monthly Bill Impervious Area (sq. ft.)

Year 1 Bill Impact: Estimated Monthly Bill for Plan C and 4 tiers

Monthly Fees for Program Option “Plan C”

(using midpoint multipliers)

Median single-family residence (3,800 SF) pays

$16.63 / month with 8 Tiers (left) $21.99 / month with 4 Tiers (right)

55

Summary:

Storm Water Rates per 1,000 SF Impervious Area Rate Structure Basic Compliance (LOS 1) Better Program (LOS 2 +/-) Phased + Debt Service “Plan C” 8 Tiers $ 6.58 $ 6.92 $4.75 4 Tiers $ 7.00 $ 7.42 $4.83

56

How does Plan C stack up with other storm water utilities? Monthly rates for typical residential property in 2018

Detroit, MI $125.00 Winston-Salem, NC $69.25 Mecklenburg County (Charlotte, NC) $49.85 Seattle, WA $36.00 Tacoma, WA $23.25 Mission, KS $19.00 Boulder, CO $16.82 Philadelphia, PA $13.48 Virginia Beach, VA $12.99 Eugene, OR $12.27 Minneapolis, MN $11.42 Chattanooga, TN $9.60

Monthly Fee Range for Median Single Family Residential (@3800 SF) 57

Recap: Storm Water Utility Building Blocks

✔︐ Parcel Impervious Area (remote sensing + building footprints + parcel maps) ✔︐Parcel Impervious Area Distribution (how many parcels w/ how much impervious area)

✔︐ Rate Structure Options: Updates from January Presentation

• Revised fee levels
• Changing “tier multiplier” to the midpoint of the tier

✔︐ New Program Cost Approach (”Plan C”)

• Phase-in of additional costs
• Use of bonds/debt financing

✔︐ Revised Fee Scenario

• Customer Impacts

58

Customer Impact Examples

59

Residential - Small Sized

Stormwater Class Residential Parcel Area (sq. ft.) 1,741 Total IA (sq. ft.) 1,368 Rate Option 1 Tier 2 Rate Option 2 Tier 1 Net Taxable Property Value $366,000

$9.88 $11.00 $7.13 $9.80 $10.38 $6.77 $17.08 $17.15 $12.34

$0 $0 $2 $2 $4 $4 $6 $6 $8 $8 $10 $10 $12 $12 $14 $14 $16 $16 $18 $18 $20 $20 Basic Compli liance Better Program Plan C: Phase in in+Bonds Mon

• nthly St

Stormwater Charge 8 Tie iers 4 Tie iers Equivale lent Property Tax

60

Residential - Medium Sized

TMK 112002045

Stormwater Class Residential Parcel Area (sq. ft.) 5,047 Total IA (sq. ft.) 4,211 Rate Option 1 Tier 5 Rate Option 2 Tier 3 Net Taxable Property Value $1,224,100

61

Residential Apartment Building Highest Tier (Fee based on actual IA)

TMK 111065039

Stormwater Class Residential Parcel Area (sq. ft.) 71,586 Total IA (sq. ft.) 33,896 Rate Option 1 Tier 8 Rate Option 2 Tier 4 Net Taxable Property Value $23,670,400

62

Commercial or Commercial/Hotel

Medium Sized

TMK 121002035

Stormwater Class Commercial Parcel Area (sq. ft.) 4,008 Total IA (sq. ft.) 4,008 Rate Option 1 Tier 5 Rate Option 2 Tier 3 Net Taxable Property Value $1,562,000

63

Commercial or Commercial/Hotel Highest Tier (Fee based on actual IA)

TMK 111071001

Stormwater Class Commercial Parcel Area (sq. ft.) 325,734 Total IA (sq. ft.) 240,519 Rate Option 1 Tier 8 Rate Option 2 Tier 4 Net Taxable Property Value $33,752,100

64

Industrial Highest Tier (Fee based on actual IA)

TMK 112007001

Stormwater Class Commercial Parcel Area (sq. ft.) 95,680 Total IA (sq. ft.) 92,087 Rate Option 1 Tier 8 Rate Option 2 Tier 4 Net Taxable Property Value $13,784,000

65

Faith Based and Institutional Medium Sized

TMK 126015046

Stormwater Class Faith Based Parcel Area (sq. ft.) 4,200 Total IA (sq. ft.) 3,454 Rate Option 1 Tier 4 Rate Option 2 Tier 2 Net Taxable Property Value $0

= Non-Taxable

66

Faith Based and Institutional Highest Tier (Fee based on actual IA)

TMK 131017044

Stormwater Class Faith Based Parcel Area (sq. ft.) 37,488 Total IA (sq. ft.) 26,123 Rate Option 1 Tier 8 Rate Option 2 Tier 4 Net Taxable Property Value $0

= Non-Taxable

67

Federal or Military Facility, Highest Tier (Fee based on actual IA)

TMK 115041042

Stormwater Class

• Fed. Govt.

Parcel Area (sq. ft.) 1,781,467 Total IA (sq. ft.) 1,232,077 Rate Option 1 Tier 8 Rate Option 2 Tier 4 Net Taxable Property Value $0

= Non-Taxable

68

Municipal Government Highest Tier (Fee based on actual IA)

TMK 111034042

Stormwater Class

• Muni. Govt.

Parcel Area (sq. ft.) 332,088 Total IA (sq. ft.) 146,549 Rate Option 1 Tier 8 Rate Option 2 Tier 4 Net Taxable Property Value $0

= Non-Taxable

69

Financial Incentives: Credit Policy and Program Options

70

Incentive Programs

Incentives can come in 2 forms:

• Rebates or Grants = One-time payment support

towards implementation costs:

• E.g. providing up to $X,XXX for residences, and $Y,YYY for

businesses to install Green Infrastructure

• Credits = Ongoing reduction in annual impervious area-

based storm water fee:

• E.g. up to XX% for treating impervious area with green

infrastructure projects

Encourage Two Important Actions: (1)Installation and proper maintenance of physical storm water management projects on individual properties (2)Implementing “non-structural measures” (i.e. actions

• r operations that prevent storm water runoff or

pollution) that help DFM meet MS4 permit requirements

71

Credits or fee adjustments can facilitate stakeholder buy-in

• Credits provide incentives to

implement program components and reduce the fee

• Credits can improve equity during

implementation

• A well-structured credit program will

not reduce revenue

72

Large tax-exempt properties with lots of impervious area might get big bills, which can be reduced through credits and rebates

• Rebates can be targeted at certain

types of facilities during program startup:

• Richmond VA, Detroit MI provide technical

support to Faith community

• Detroit, Philadelphia provide technical

support to non-residential properties

• Lancaster PA provided “early adopter” cost

share incentives

Church in City of Richmond, VA 73

Credit Eligibility

74

Who is eligible for credits? ALL properties

• Eligibility is usually based on a

property’s on-site treatment of stormwater

• Historically, credits usually applied
• nly to multi-family and non-

residential properties – larger & more likely to implement treatment and control measures

• Newer programs have made
• ngoing credits open to all types of

properties

75

What types of measures are typically eligible for credits? (often referred to as BMPs = Best Management Practices)

• Eligible BMPs include both
• “Structural BMPs” are often tied to stormwater manuals

and standards specified in Municipal ordinance

• “Nonstructural BMPs”
• Structural measures:
• Stormwater quality controls, such as

green infrastructure such as bioretention, cisterns, rainwater harvesting, rain gardens, green roofs, vegetated swales,

• il-water separators, sand filters
• Stormwater quantity controls, such as

detention ponds, underground storage

76

Infiltration Trenches Filtration Planters Porous Pavement Rain Barrels Tree Box Filters Green Roofs

Green Infrastructure Approaches

Rain Garden Bioretention 77

What types of measures typically are eligible for credits?

Non-structural measures (i.e. actions and operations that reduce storm water pollution or runoff)

• Compliance with NPDES Industrial Stormwater Permits issued by Hawaii

Department of Health (Airport, US Navy, others)

• Tree planting, integrated pest management program, Adopt-a-Block or

Adopt-a-Stream programs

• Education – credits often provided to organizations (including schools/higher

ed, community organizations) that provide direct watershed and storm water / water quality education

• Hosting & other in-kind credits or rebates: Actions that offset a cost to the

City’s public education & outreach program

78

Credit Calculations

79

What’s the typical maximum credit?

• Maximum annual per-property credit of 50% is most common upper

limit in other US storm water utilities

• Range of maximum credits generally is 25% to 75%
• Allowing 100% credit is rare in storm water utilities:
• A few jurisdictions allow up to 100% credit if a property treats all of its own

impervious area AND runoff from adjoining properties

• Some jurisdictions split fees into base charge and variable charge (eligible

for credits)

80

Credit Principle: You only get credit for the

impervious area that you treat on your site!

• Credits typically are based on the % of property impervious area treated to

locally-required storm water management standards. For example:

• Home with rain garden designed to capture 1 inch of runoff from 50% of its

roof area

• Shopping mall with BMPs that capture 1 inch of runoff from their parking

lots, but not the roof area

• Multiple BMPs can be counted, each with a maximum amount, up to a

maximum percentage reduction for the site.

• Total credit percentage for BMPs is applied to the storm water fee for the site:
• % reduction in fee, not a change in tier
• Only impervious cover REMOVAL would change the actual tier

81

How are credits typically calculated? % credit calculated for each measure on a site, added together, and capped at maximum overall credit amount.

82

Two Hypothetical Examples, with Multiple BMPs

• n Each Site:
• Assumed: Max Credit per Site = 60% of annual bill
• Maximum credit assigned by type of BMP

Type of BMP Maximum Credit Green Infrastructure/Volume Controls 60% Peak Runoff Rate Control 30% Water Quality Treatment 30% Non-Structural Measures (e.g. trash cleanup, integrated pest management) 15% Industrial NPDES Stormwater Permit (in compliance) 15%

Example 1: Industrial Facility

BMP % IA Treated Credit

NPDES Permit NA 15% Oil Water Separator 20% 30% x 20% = 6% Bioretention 35% 60% x 35% = 21% Subtotal & Total Credit 42% = 42% credit

Example 2: Golf Course

BMP % IA Treated Credit

Integrated Pest Management/ Trash Cleanup NA 15% Extended Detention 90% 30% x 90% = 27% Bioretention 50% 60% x 50% = 30% Subtotal and Total Credit 72% = Credit capped at 60%

83

Example Credit Program: BMP Maximum Credits Lancaster PA

84

Credit Manuals & Application Forms

85

Credit Program Manuals

• Details are typically specified

in a Credit Program Manual

• Often one for homeowners

and one for larger (multi- family) and non-residential properties

• Would be established in the

Storm Water Utility Ordinance, with DFM authorized to adopt and amend as needed

• Allows DFM to modify to

meet customer & program needs 86

Credit Applications, Effective Periods, Maintenance Agreements, Inspection Access

• Credits are granted when a property
• wner applies for the credit and

provides backup information

• Typically valid for limited time period,

usually 1-5 years

• Usually requires applicants to sign a

maintenance agreement and grant SWU staff access for inspections

87

88

Application Form Option for Honolulu: Follow the Drop Mobile App

89

Application Form Option for Honolulu: Follow the Drop Mobile App

90

PARTNERS

Application Form Option for Honolulu: Follow the Drop Mobile App

Montgomery County MD Credit Application Process

• Property owners can apply online
• Can attach property tax bill and supporting documentation
• Types of properties include:
• Single Family Residential
• Non Residential and Multi Family Residential
• Data Collection/Coordination varies depending on property type

https://www2.montgomerycountymd.gov/DEPWQPC/SearchProperty.aspx

91

Application Process

92

Application Process (SFR)

• Applicant provides facility types, pictures, and information on facility

93

Application Process (SFR) Requires Data on Size of BMP Facilities to be Provided

• Applicant data input page
• Information used to calculate

required treatment volume

• Reviewer checks this

information

94

SFR – Site Input

Before BMP facilities are entered Example

95

Non-Residential or Multi-Family Residential – Site Input

WQv Available More Detailed than SFR

96

Options for Addressing Other Key Community Input Themes

97

Oahu Storm Water Utility Project 98

A Note on Recommendations

• Stakeholder Advisory Group may address any and all aspects of a

Storm Water Utility – technical and political

• Community input summary and Stakeholder Advisory Group

summaries will reflect input and discussions

• DFM Staff and the consultant team will make recommendations for

DFM and related budgets and programs

• City Council is the policy making body, authorizes plans and programs,

and funds and approves program budgets

• Mayor’s office and DFM implement what City Council approves

Oahu Storm Water Utility Project 99

Theme: Revenue Neutrality/Property Tax Reduction

City Council provides some giveback recognizing that new storm water utility fee revenue frees up general funds currently spent on storm water management

Options:

• Property tax reduction equivalent to new storm water fees paid for one or more

years

• Property tax reduction equivalent to “tax expenditure” on storm water for one or

more years

• Partial reduction per above
• Initial storm water utility credit granted for taxable properties (i.e. ‘negative

balance’ to start)

• Others?

Oahu Storm Water Utility Project 100

Theme: Assurances of Program Accountability and Fund Protection

All storm water fees paid are expended directly for storm water management; the fund is not “raided” for any other purposes; and citizens can see that the funds are spent properly

Options:

• Annual enterprise fund audit by City & County Auditor’s Office
• Annual enterprise fund audit by independent (external) auditor
• Establishing a Storm Water Utility Advisory Committee/Board/Council
• Establishing a separate storm water authority equivalent to Board of Water

Supply through Charter change

• Others?

Oahu Storm Water Utility Project 101

Theme: Expectation for Long-Term Planning & Vision

Making investments in storm water consistent with a long-term plan, both Island-wide and in local watersheds, that includes strong public involvement; what are the larger projects envisioned for Oahu

Options:

• Support green infrastructure strategic planning leading up to SWU formation
• Budget & plan for Island wide storm water master plan
• Invest in area/neighborhood scale plans in first 6 years of utility
• Create focused overview plans for individual Ahupua’as
• Others?

Oahu Storm Water Utility Project 102

Theme: Fee Adjustments for On-Site Storm Water Management

What falls on my property, stays on my propery; many O’ahu residents have properties without directly connected impervious surfaces

Options:

• Initial or ongoing storm water credit for “self-managing” properties with sheet

flow to pervious areas (sites without connected roof gutters, foundation drains, pier & post construction, etc.)

• Ensure web-based or other easy means of understanding & accessing credits
• Others?

Oahu Storm Water Utility Project 103

Theme: Geographic Investment in ALL O’ahu Communities

Fees paid by local residents should fund local projects; some share of fees generated in a specific area should be set aside to be returned to the community in the form of grants, capital investments, and other support

Options:

• City & County commits to spend a portion of funds in each geographic area
• Competitive grants available to local organizations
• Formula based funding provided to be spent by private or public organizations in

each geographic area

• Others?

Oahu Storm Water Utility Project 104

Theme: Address Impacts to the Elderly and Low-income Households, Given Oahu’s High Cost of Living

Kupūna First! Elders and low-income households should receive technical support and cost relief to address drainage issues, take advantage of credits/rebates, and mitigate financial impacts

Options:

• Low (i.e. Tier 1) Base rate based on age of Head of Household?
• Income-qualified relief?
• Dedicated technical assistance for seniors/low income households
• Dedicated grant funding for implementation on seniors’/low income households’

properties

• Others?

Preview of May 18, 2020 Meeting Agenda and Wrap Up

105

January 13 October 5

Utility Formation Process Introductions, charge & protocols DFM introductions & role State enabling legislation “What, Why, How & When”

• f a Stormwater Utility
• Definition of service
• Cost of service
• Stormwater fees
• Rate structures
• Adoption process

Working principles Community engagement

August 19

Utility Program Needs Program needs: Challenges &

• pportunities for the

stormwater program Fee/Rate Structures Impervious cover distribution by property/customer type Draft Definition of Service & working principles Community engagement update, community outreach plan

October 21

*WEBINAR* Cost of service study update Fee analysis/ rate structure process Community engagement update

December 9

Fee, Revenue & Impacts Draft fee levels & rate structure options Level of service & investment supported by rate options Implications by ratepayer type: Largest ratepayers; public facilities; tax-exempt landowners; disadvantaged areas Community engagement update Program Priorities: Community Outreach updates Fee level & rate structure updates Program investment priority and levels Incentives & Credits: Introduction & Overview Community Outreach input: Options for response

MARCH 30

Fee & Incentive Structures Community Engagement updates (Round 2) Revised Fees & Fee Structure Budget & Program: Tailoring Investments to Match Core Values & Program Needs Incentives & Credits Ensuring equity in the storm water utility program

May 18

Implementation Planning Draft implementation plan Collaboration & leveraging

• pportunities

City adoption process Community engagement update

July 13

Program Refinement Status & feedback from the city adoption process Draft Implementation Plan On-site and centralized project opportunities: priorities for early investment Program responsibilities & timing for implementation Moving Ahead Final Implementation Plan Stakeholder Advisory Group Process outcomes summary Community engagement update Next steps for the Stakeholder Advisory Group

August 24 Stakeholder Advisory Group Meeting Map

W 1 2 3 4 5 6 7 8

2019 2020

Update 9/11/2019

106

City Council Process for Consideration of Storm Water Utility

Bill is drafted by DFM Corporation Counsel reviews for form & legality Bill is introduced to Council Bill placed on Order of the Day for First Reading & Referral to Committee(s) Bill referred to Committee(s) for review and amendment Committees review, amend, and vote on Bill and send back to Council Council holds Second Reading and Public Hearing - may refer to Committees for further review Committees review & send back to Council Council holds Third Reading and approves or disapproves, forwards to Mayor Mayor approves or disapproves

April 2020 May June July July July - August August - September September

• October

October – November 2020

107

Oahu Storm Water Utility Project 108

Stakeholder Advisory Group Feedback Focus for Today’s Meeting

• Rate Structure – 4 Tiers or 8 Tiers
• “Plan C” Program Budget
• Options for addressing themes from Round 1 Community

Engagement

Oahu Storm Water Utility Project 109

Wrap Up

• Email additional input to Randall by Friday, April 3rd
• Watch for the complete Round 1 Input Summary
• Tell at least 100 people about the Round 2 community

meetings!

• Attend one of the Round 2 community meetings
• Complete the 1-hour Sunshine Act webinar
• Continue to provide the team with feedback from your
• rganization

Mahalo

Oahu Storm Water Utility Project City and County of Honolulu Stakeholder Advisory Group Meeting #4 March 16, 2020

110

Supporting Slides: Additional Customer Impact Examples

111

TMK 112003064

Stormwater Class Residential Parcel Area (sq. ft.) 5,002 Total IA (sq. ft.) 3,702 Rate Option 1 Tier 4 Rate Option 2 Tier 2 Net Taxable Property Value $727,200

Residential - Small Sized

112

Residential - Medium Sized

TMK 131010045

Stormwater Class Residential Parcel Area (sq. ft.) 9,374 Total IA (sq. ft.) 4,408 Rate Option 1 Tier 5 Rate Option 2 Tier 3 Net Taxable Property Value $0

113

Residential - Medium Sized

TMK 131010064

Stormwater Class Residential Parcel Area (sq. ft.) 4,800 Total IA (sq. ft.) 4,800 Rate Option 1 Tier 5 Rate Option 2 Tier 3 Net Taxable Property Value $1,235,700

114

Commercial or Commercial/Hotel Medium Sized

TMK 126016057

Stormwater Class Commercial / Hotel Parcel Area (sq. ft.) 4,748 Total IA (sq. ft.) 4,365 Rate Option 1 Tier 5 Rate Option 2 Tier 3 Net Taxable Property Value $9,058,500

115

Commercial or Commercial/Hotel Highest Tier (Fee based on actual IA)

TMK 112022032

Stormwater Class Commercial Parcel Area (sq. ft.) 34,115 Total IA (sq. ft.) 29,902 Rate Option 1 Tier 8 Rate Option 2 Tier 4 Net Taxable Property Value $5,816,400

116

Industrial - Medium Sized

TMK 1120030109

Stormwater Class Industrial Parcel Area (sq. ft.) 4,986 Total IA (sq. ft.) 4,583 Rate Option 1 Tier 5 Rate Option 2 Tier 3 Net Taxable Property Value $3,094,500

117

Faith Based or Institutional Largest Tier (Fee based on actual IA)

TMK 111071003

Stormwater Class Faith Based Parcel Area (sq. ft.) 142,671 Total IA (sq. ft.) 117,299 Rate Option 1 Tier 8 Rate Option 2 Tier 4 Net Taxable Property Value $0

118

Municipal Government Medium Sized

TMK 121002024

Stormwater Class

• Muni. Govt.

Parcel Area (sq. ft.) 4,004 Total IA (sq. ft.) 3,480 Rate Option 1 Tier 4 Rate Option 2 Tier 2 Net Taxable Property Value $0

119

Supporting Slides: Additional Credit System Case Studies

120

Example Credit Programs: West Chester PA

Credits for Non-Residential Property Credit Types

Type of Stormwater Management Practice Credit (%) Possible Example Practices Green Infrastructure / Runoff Volume Controls 60% Rain gardens, bioretention, infiltration trenches, permeable pavements, green roofs Peak Runoff Rate (Flood) Controls 30% Constructed wetland, dry extended detention pond, wet/retention pond, underground detention system Water Quality Treatment 30% Constructed wetland, constructed filters, vegetated swale/filter strip, proprietary treatment devices Non-Structural Controls 15% Tree canopy, downspout disconnection, approved environmental education/outreach program National Pollutant Discharge Elimination System (NPDES) Stormwater Permit 15% Facilities with an active and fully-compliant NPDES stormwater permit

122

Clean River Rewards

Portland’s Stormwater Discount Program

123

Program Elements

• Grant the credit to the active ratepayer.
• Stormwater charges divided into two parts:
• the “property” or “on-site” portion and the “off-site” portion.
• Credit limited to the on-site portion – 35% of the charge.
• Calculate credits on a sliding scale, based on the extent and

effectiveness of on-site stormwater controls.

• Require a signed registration and make it simple.
• Random site visits confirm registrations and check for safety issues.

124

Credit Calculations – Single-Family Residential

Management Technique Value

Releasing stormwater off of your property 0% Downspouts drain to drywells and French drains 100% Downspouts drain to swales, gardens and infiltrating areas 100% Downspouts drain to cistern and rain barrels

*Rainwater reuse must be on property and safe.

100%* Downspouts drain to pond, holding facility or planter 67% Other stormwater management techniques

Calculated based on review

An ecoroof is installed to manage stormwater runoff 100% Less than 1,000 square feet of total impervious area 25% Four or more trees on private property 8%

125

Credit Calculations – All Other Accounts

Management Technique – Area Served % Discount Direct release to a river or slough 100% Permitted release to City sanitary sewer system 100% Ecoroof 100% Contained Planter 100% Pervious Pavement 100% Pond and Wetland 67% Detention Tank or Vault 33% Manufactured Pollution Reduction Facility 33% Oil-Water Separator 33% Drywell 67% Approved Source Controls 33% Approved Rainwater Re-use System 67% Management Technique Sizing Standard % of Area Served Downspout Disconnection to Infiltrating Area 10% Vegetated Swale or Infiltration Basin 9% Grassy Swale 12% Vegetated Filter 20% Infiltration or Flow-Through Planter 6% Sand Filter 7% Eastside Soakage Trench 6% Westside Soakage Trench 11%

• Credit based on overall effectiveness of stormwater management methodologies

relative to:

• Amount of developed area served.
• Size of facility in relation to developed area served.
• Effectiveness = extent of water quality (pollution reduction), speed (flow/runoff rate), and volume

(disposal) control.

126

What’s Worked/Solutions Used?

• Credit awarded to active ratepayer account.
• Single-family registration simple and easy to understand.
• Registration verification/assistance for all

commercial/industrial/multi-family accounts.

• Variety/flexibility of BMPs.

127