NW Naturals Field Operations Training Approach: Our Sherwood - - PowerPoint PPT Presentation

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NW Naturals Field Operations Training Approach: Our Sherwood - - PowerPoint PPT Presentation

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NW Naturals Field Operations Training Approach: Our Sherwood Training Facility Citizens Committee On Pipeline Safety December 7, 2017 Bill Rehse Manager, Field Operations Training NW Natural- Company Overview 2nd Oldest Company in

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NW Natural’s Field Operations Training Approach: Our Sherwood Training Facility

Citizens Committee On Pipeline Safety December 7, 2017

Bill Rehse Manager, Field Operations Training

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NW Natural- Company Overview

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  • 2nd Oldest Company in Oregon
  • Headquarters in Portland, OR
  • 730,000 Customers
  • 14,000 miles of main
  • 19 counties in western Oregon

and southwestern Washington

  • 13 Resource Centers
  • ~1100 employees
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  • Summary of our training plan
  • Overview of our training center – facilities and capabilities
  • How we are using our training center
  • Emergency response scenario-based training
  • Benefits and learnings
  • Q&A

Presentation Overview

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  • Journey down a new path in Field Ops Training began in 2009
  • Long-term vision and plan proposed to our executive team
  • Field Operations
  • ~ 350 employees, across 14 different workgroups
  • Integrated Field Operations Training
  • Focus on ensuring standardization and consistency across Field

Operations

  • In procedures, policies, standards
  • In way training is conducted and employees evaluated
  • In way standards are enforced in the field

Field Operations Training Plan

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  • 2009
  • 3 Trainers, covering Construction and Customer Field Services (CFS)
  • 2017
  • 1 Training Manager, 2 Training Supervisors, 11 Trainers, 2 Developers

(plus a third developer through 2020)

  • Sherwood Training Center
  • Centralized Training Model
  • Professional Training Developers
  • Scenario-Based Emergency Response Training Program
  • Formalized Training for
  • Construction, CFS, System Operations, Locating, Leakage

(~ 80% of Field Ops)

  • Trainer Development Program underway

Training Plan- Then vs. Now

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  • Highlights of Vision for 2020
  • All areas of Field Operations have formalized training
  • Structured on-the-job training to supplement formal training
  • Evaluation of skills once back on the job
  • Improved post training job supports (e.g., short topical videos)
  • Technology is fully and effectively leveraged
  • Improved training and development program for Trainers
  • Effectiveness of training program fully evaluated
  • Training for contractors on NW Natural requirements

Training Plan- Where we are headed

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  • What we do at our center
  • Initial training
  • New to position or advancing in field
  • Quarterly training for all Field Ops employees
  • 4-8 hours/quarter
  • Emergency response training

Sherwood Training Center- Utilization

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  • Shift to centralized training model
  • NW Natural employees
  • Contractors
  • Fire Departments

Sherwood Training Center- Utilization

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  • 4 classrooms
  • 4 labs
  • Training Town
  • Training Field

Sherwood Training Center

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  • Smartboard technology
  • Laptops connected to server
  • One classroom - gas and air for demonstrations
  • Storage

Sherwood Training Center- Classrooms

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Sherwood Training Center- Classrooms

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Sherwood Training Center- Classrooms

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  • Regulation and metering
  • Residential
  • Commercial
  • High pressure

Sherwood Training Center- Flow Lab

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Sherwood Training Center- Flow Lab

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Sherwood Training Center- Flow Lab

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  • 10 separate work stations, each including various

appliances/equipment

  • Ranging from 1940’s to current day equipment
  • Residential and Commercial
  • Training on
  • Troubleshooting
  • Diagnostics
  • Activation
  • Each station has independent houseline and meter

Sherwood Training Center- Light Up Lab

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Sherwood Training Center- Light Up Lab

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Sherwood Training Center- Light Up Lab

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Sherwood Training Center- Light Up Lab

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  • For training on oxy-acetylene welding
  • 12 stations
  • Initial Training
  • Semi-Annual Testing

Sherwood Training Center- Welding Lab

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Sherwood Training Center- Welding Lab

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  • Set up for training on variety of construction tasks (e.g., fusion,

thermite welding, mechanical connections)

  • Some permanent OQ testing stations
  • Weekly Contractor OQ testing conducted

Sherwood Training Center- Construction Lab

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Sherwood Training Center- Construction Lab

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Sherwood Training Center- Construction Lab

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  • 1.2 acres
  • 18 structures, including one triplex
  • Modular home- 3 bedroom structure with unattached garage
  • Fed with B pressure system
  • Wireless sound system
  • Covered viewing/shelter areas
  • Electric air compressor
  • Damage simulation and purging

Sherwood Training Center- Training Town

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Sherwood Training Center- Training Town

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Sherwood Training Center- Training Town

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Sherwood Training Center- Training Town

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Sherwood Training Center- Training Town

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Sherwood Training Center- Training Town

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Sherwood Training Center- Training Town

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  • 2 vaults
  • 1 poly, 1 steel
  • Underground damages using compressed air
  • 2 vaults
  • Confined space training
  • Locating
  • Hand digging
  • Mechanized equipment training, including excavation and backfilling
  • Pneumatic boring, reliner training
  • Tower for high angle training

Sherwood Training Center- Training Field

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Sherwood Training Center- Training Field

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  • Sherwood Training Center Video

https://www.youtube.com/watch?v=oLTjtu9ZpJo

Sherwood Training Center- Video

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  • Initial and ongoing refresher training
  • Initial – 3 day training, after approximately 9 months-1 year
  • Refresher- 2 day training on 3-year cycle
  • Refresher model - mixed workgroups
  • Classroom- (1/2 day)
  • Key objectives/priorities
  • Incident command, communication
  • Case studies
  • Procedures

Emergency Response Training

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  • Core - Scenario-based training methodology
  • Demonstrated scenarios
  • Practice/coached scenarios
  • Evaluated scenarios
  • Debriefs
  • Employees are required to pass
  • Policy for retraining/retesting
  • Up to 3 attempts allowed

Emergency Response Training

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  • Training makes direct contact annually with all 144 Fire Departments in
  • ur service territory
  • Conducted training for over 2300 firefighters over the last 3 years
  • Most trainings are conducted at FD Stations
  • Promoting centralized training on natural gas emergencies for fire

personnel

Sherwood Training Center- Fire Department Training

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Centralized Fire Department Training

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  • Enhanced learning environment
  • Quickly and easily shift from classrooms to labs to training town
  • Provide realistic hands-on training
  • More effective
  • Better transfer to the job

Sherwood Training Facility- Benefits

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  • Increased confidence
  • Employees
  • Trainers
  • Better ability to integrate safety training
  • Cultural change  training is now viewed favorably
  • Feedback from employees  Very positive

Sherwood Training Facility- Benefits (cont.)

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Questions?

NW Natural Sherwood Training Facility

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