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NIKKI BUSMANIS, 211 MAINE PROGRAM MANAGER
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- Free resource providing an easy confidential way to connect to health and human
services
- 211 includes a statewide-directory of over 8,000 resources
- The 211 Contact Center is based here in Maine
- 211 Specialists are available 24 hours a day, 7 days a week
- 211 is an initiative of the United Ways of Maine and State of Maine DHHS
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Currently: ➢Call–
➢Dial 211 or 1-866-811-5695 (TTY and Video Relay accessible)
➢Online–
➢Visit www.211maine.org
➢Text –
➢Text your zip code to 898-211
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- Since 2006, 211 Maine has received over
650,000 calls
- In CY2017, 211 Maine received 41,282 calls
- 211 Maine averages 55 text requests per month
- Web utilization of 211 Maine has increased
significantly
SLIDE 5 Top Call Categories: 1) Heating Assistance 2) Mental Health Services 3) Utilities Assistance
381 429 463 485 510 689 804 868 879 938 992 1125 1251 1539 1926 2102 2127 2573 2678 3626 500 1000 1500 2000 2500 3000 3500 4000 Aging/Elderly Services Law Enforcement Services Income Support-- SSI/SSDI Wind Storm 2017 Family Support Services Health Insurance Government Agency-- DHHS Financial Assistance-- Rent Tax Services Financial Assistance-- Temporary Aid Transportation Consumer Assistance Services Legal Services Substance Abuse Services Basic Needs-- Food Healthcare Housing/Shelter Utilities Assistance Mental Health Services Heating Assistance
Number of Referrals Call Category
SLIDE 6 437 346 205 198 197 156 127 113 107 102 85 76 57 55 53 53 52 47 46 46 50 100 150 200 250 300 350 400 450 500 Heating Assistance Utilities Assistance Basic Needs-- Food Housing/Shelter Healthcare Mental Health Services Homeless Services Substance Abuse Services Consumer Assistance Services Financial Assistance-- Rent Legal Services Aging/Elderly Services Transportation Financial Assistance-- Home Maintenance Health Insurance Tax Services Municipal Services Christmas Programs Income Support-- SSI/SSDI Financial Assistance-- Temporary Aid
Call Categories
Top three Call Categories: 1) Heating Assistance 2) Utilities Assistance 3) Basic Needs-- Food
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- Crisis and 911 Calls
- Maine Emergency Management Agency
- Opiate Helpline
- Keep ME Warm Fund
- Bureau of Veterans’ Services
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❑Make sure your listing is accurate in the directory ❑Reach out to 211 Maine if you need to make an update ❑Refer individuals you serve to 211 Maine if appropriate ❑Share 211 Maine outreach materials ❑Give us feedback!
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211 Maine: Public Data Reports
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211 Maine: Public Data Reports
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211 Maine: Public Data Reports
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211 Maine: Public Data Reports
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✓A centralized, statewide database ✓Easy to remember and simple to use ✓24 / 7 / 365 phone coverage by live Maine-based Specialists ✓Free listing for providers ✓Emergency response support focal point
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❑Dial 211
▪For anyone calling from a rotary phone, dial 1-866-811-5695 (TTY and Video Relay accessible) ▪For anyone out of state, dial 1-877-463-6207
❑Text your zip code to 898-211 ❑Visit www.211maine.org
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Nikki Busmanis, 211 Maine Program Manager nbusmanis@211maine.org 207-873-0686
